Vulnerable Customers

Dive into the critical aspects of anti-corruption and anti-bribery compliance, covering definitions, global laws, and prevention strategies. This comprehensive training includes lessons on identifying warning signs and implementing measures to uphold integrity and legal standards worldwide.

Explore the essentials of combating money laundering and terrorist financing. Learn to identify, assess, and manage risks associated with illegal financial activities, covering key legislation, detection techniques, and preventive measures to safeguard your organisation.

Dive into the Financial Conduct Authority (FCA) Code of Conduct with this essential course for financial services professionals. Master the FCA regulations, including Individual and Senior Manager Conduct Rules. Explore the critical importance of compliance, understand the consequences of non-adherence, and develop strategies for ongoing compliance.

This micro-course is designed to provide a comprehensive understanding of consumer duties in the financial services sector, focusing on compliance with the Financial Conduct Authority (FCA) standards. Participants will gain insights into the FCA’s vision, key regulations, and best practices to ensure fair treatment of customers, particularly vulnerable ones. Through a series of focused lessons, learners will explore the principles, rules, and practical measures essential for maintaining compliance and fostering consumer trust.

Learn about key legislation in France, Germany, Australia, the US and UK. Discover organisational strategies to prevent discrimination, including fair hiring and employee resource groups. Examine how workplace culture fosters equality and how employees can prevent discrimination. Equip yourself with the knowledge to promote a diverse, respectful environment where all can thrive.

Secure your digital landscape with essential cybersecurity knowledge, from understanding threats to implementing protective measures. Cover the basics of data security, network protection, and risk management, equipping you with the skills to safeguard your information assets.

Navigate the complex world of data privacy, learning to protect personal and sensitive information in compliance with global regulations. Gain insights into privacy principles, data protection strategies, and the ethical handling of data, ensuring trust and integrity in your operations.

Protect your firm and customers from fraud with this essential training for regulated firms. Learn about different types of fraud affecting financial services, from payment fraud to insider threats. Understand your role in spotting warning signs, reporting suspicious activity, and following key controls. This comprehensive course covers regulatory obligations, reporting requirements, and prevention measures to protect your firm, customers, and colleagues from financial fraud. Vital knowledge for everyone working in FCA-regulated firms.

Master the essentials of the General Data Protection Regulation (GDPR) with this training, designed to guide you through the complexities of data protection. Understand the requirements, rights, and responsibilities under GDPR to ensure your organisation's practices are compliant and secure.

This comprehensive micro-course focuses on the critical area of Gifts & Hospitality in the workplace. Navigate the complexities of offering and receiving gifts, understanding regulatory requirements and company policies. The course covers how to identify inappropriate gifts, manage hospitality ethically, and avoid potential conflicts of interest. Develop the skills to handle gift-related situations professionally, ensuring compliance and maintaining integrity in client relationships.

This micro-course provides essential guidance for managers and HR professionals to meet the updated legal responsibilities under the Worker Protection (Amendment of Equality Act 2010) Act, effective October 2024. This act introduces a proactive duty for employers to prevent harassment by taking “all reasonable steps,” moving beyond reactive responses. This course equips you with the knowledge and tools needed to lead a safe, respectful, and legally compliant workplace.

Our Health and Safety Working from Home course equips you with essential skills for a secure and productive remote work environment. Learn to avoid slips, trips, and falls, optimise your workspace for wellbeing, and maintain body health. Master safe lifting with LITE assessments and golden rules, ensure fire and electrical safety, and understand your safety responsibilities. Safely host clients, perform dynamic risk assessments, and report incidents. Achieve work-life harmony and overcome loneliness in remote work.

Prioritise health and safety in the workplace with this training. Learn about risk assessment, emergency procedures, and creating a safe work environment to prevent accidents and ensure the well-being of all employees.

Delve into the topic of insider dealing in financial services, from identifying inside information to understanding legal consequences. This course covers types of insider dealing, regulatory requirements, and prevention strategies. Essential training for anyone working in FCA-regulated firms to protect themselves and their organisation from insider dealing risks.

Gain essential knowledge on market abuse for financial services professionals. Learn about different types of market abuse, warning signs, and your responsibilities around personal account dealing. Understand FCA reporting obligations and the serious consequences of non-compliance. This comprehensive course covers key controls, prevention measures, and enforcement actions to protect yourself, your firm, and market integrity. Vital knowledge for anyone working in FCA-regulated firms.

Learn more about the critical issue of modern slavery with this compliance micro-course. You'll explore its definition, recognise various forms, and learn to spot telltale signs. Get equipped with actionable steps for addressing potential cases and demystify the legal landscape surrounding business and corporate responsibilities. You'll be empowered to actively combat modern slavery, ensuring a more ethical and compliant workplace.

Promote a safe and respectful workplace environment with comprehensive training on preventing harassment. Learn to recognize, address, and prevent harassment, fostering a culture of respect and dignity that ensures a positive and secure work environment for everyone.

Learn what unconscious bias is, how it impacts those around us, and what individuals and organisations can do to tackle it.

Discover the pivotal role of whistleblowing in safeguarding organizational integrity and public safety. Learn to distinguish whistleblowing from personal grievances, and understand the process of making a qualifying disclosure. This engaging course covers both internal and external reporting mechanisms, delves into your legal protections, and outlines best practices for effective follow-through. Plus, you'll explore how to foster a supportive environment and robust policies to empower and protect whistleblowers. Equip yourself with the knowledge to make a difference and uphold ethical standards within your organization.