Abbatt Academy Concierge training

Abbatt Academy is a CPD Certified classroom-based training programme for residential Concierges. By using a blended learning method including videos, role plays and group discussions, we ensure that the courses are fun and interactive. Attending the training means our Concierges gain confidence in their role and deliver the highest levels of customer service. The training covers the responsibilities of a Concierge, customer service, problem solving, professionalism, compliance, and Health & Safety. We also discuss key procedures relevant to the role of a Concierge.