How to Lead When People are Hard to Manage

This new workshop will showcase some hints and tips on how to get your employees to wear PPE and RPE correctly and consistently.

This new workshop will showcase some hints and tips on how to improve your organisation’s safety culture and how you as a health and safety professional can be influential in this process. This session provides something for older and new entrants to the industry as Marisa covers the 6 main pillars of building a great culture and how to influence the key people in the business to make positive change.

It is crucial for employers and managers to understand workplace mental health. Not only because they are legally obliged to do so, but also to foster a supportive and inclusive culture, which values employee wellbeing and mitigates the potential impact on the business. Join our 1-hour workshop for an overview of the most crucial points you need to know.

Employers have a general duty under the Health and Safety at Work Act 1974 to ensure, so far as reasonably practicable, the health, safety and welfare of their employees. Employees must also take reasonable care of themselves and anyone who could be affected by their work. There is legislation relevant to addictive substances, including the Misuse of Drugs Act 1971 and The Road Traffic Act 1988. Employees will learn the harmful consequences of, smoking and vaping, alcohol and drugs and medication.

One of the biggest challenges facing line managers is addressing underperformance. It is often awkward to manage, with employees feeling ‘picked on’ or being asked to do the impossible. It can be compounded by difficulties such as the poor health of an employee, or temporary improvements in performance which soon disappear. In this advanced version of the workshop, we look at what to do when the first approaches have not worked. We also take a deep dive into court cases, and think about what the employer could have done differently in these situations.

There is no legal definition of bullying but employment arbitrator ACAS describes it as unwanted behaviour from a person or a group that is either, Offensive, intimidating, malicious or insulting, and, An abuse or misuse of power that undermines, humiliates, or causes physical or emotional harm to someone. The bullied person may find themselves in a position of inferiority, feel excluded at work, pushed to the margins of their team or feel forced to leave their employment. This course helps employees understand what is meant by bullying at work and what they should do if they see or experience bullying.

Investigations are a vital part of good governance in social care provision. Robust investigations identify the root cause of an event and lead to improved service provision. However, many investigations are inherently flawed because they are conducted by people who do not have the appropriate knowledge and skills. This can lead to unsafe practice, unfair dismissal and regulatory non-compliance. This workshop will ensure you have the skills and confidence to carry out thorough, fair, and legally sound investigations - protecting both the people you support and your organisation from serious risk.

Cleaning work is used as a generic term for all activities to remove dirt and/or dust. These include, for example, floor cleaning, window cleaning, cleaning with a damp cloth or wipe, dusting, cleaning with chemicals, vacuuming and other suction methods or sweeping. This course aims to protect employees whose main role involves cleaning activities of some kind, to understand the hazards and the measures they must take to protect themselves when engaged in cleaning.

One of the most common areas of non-compliance relates to consent. Common errors include poor quality mental capacity assessments, consent being sought from people without any lawful basis and not recognising a deprivation of liberty. These are all a breach of Regulation 11, of The Health and Social Care Act 2008 and Regulation 17. This workshop has been designed to ensure social care providers, managers and key staff know how to comply with the Deprivation of Liberty Safeguards and the Mental Capacity Act to satisfy CQC expectations and protect the human rights of their service users.

The law covering computer working is the Health and Safety (Display Screen Equipment) Regulations 2002. You will often hear computers referred to as ‘DSE’ which is short for display screen equipment. DSE includes PCs, laptops, tablets and smartphones. The regulations apply to workers who use DSE daily, for continuous periods of an hour or more. Your employer must protect you from the health risks of working with DSE. This training shows DSE users how to set up their workstation correctly and reduce the risk to their health.

Dry ice is commonly used in laboratories entertainment and hospitality as well as in the storage and transportation of goods such as food and medicine. Anyone who handles dry ice in their line of work needs to be properly trained and aware of the hazards. This course covers what dry ice is the legal requirements around it hazards and risk assessments plus emergency procedures and first aid.

Dust is a hazard found across many industries and dust exposure can cause serious harm to workers' health. Use our training to spread awareness of safe working practices around dust, to reduce or eliminate exposure and prevent occupational diseases caused by dust.

Electricity can kill or severely injure people and cause damage to property. Every year many accidents at work involve electric shocks or burns. Those using or working with electricity are not the only ones at risk. Poor electrical wiring installations and faulty electrical appliances, including chargers, can lead to fire and consequently serious injury or death. This training shows employees who work with electricity how to avoid these accidents by careful planning and taking simple precautions.

Recently, the government introduced the Employment Rights Bill, marking the most significant overhaul of employment law in a generation. This Bill introduces sweeping changes that will reshape employer obligations and employee rights. It introduces crucial updates that all businesses need to understand. Staying informed is essential - failure to do so could lead to costly compliance issues, legal risks, and reputational damage. This workshop offers a practical breakdown of the new laws, helping you stay ahead of the curve and avoid potential pitfalls.

The rapidly increasing use of AI is causing panic among workforces but what if, instead of fearing AI, we learn how to use it to our advantage? In this online workshop, you'll learn how to stay ahead of the game and implement AI in various areas of your organisation. Expert, Kathy Daniels, will take you through how AI can benefit each stage of the employee lifecycle and how it can save you time and money. We also look at how to avoid discrimination and the ethics of surveillance as well as how to develop an AI-use policy for your organisation.

Being great at your job doesn’t automatically make you great at managing people. Yet this is how most managers begin: promoted for their technical expertise, but given little or no support to lead others. When new managers lack the skills to manage well, teams underperform, morale suffers, and organisations lose momentum. Strong management isn’t optional, it’s essential. This workshop gives new managers the practical tools and insights they need to lead with confidence, clarity, and impact from day one. If you're a new manager, join our workshop to learn the essentials of leadership and discover your management style.

Thousands of accidents involving eyes occur at work every year. Although most incidents are minor and have short-term effects, it is estimated that around 10-20% result in partial or full loss of sight. Eyes must be protected from a variety of hazards including splashes, contamination, impact and light filtration. To protect the eye from foreign objects such as dust particles, chemicals, metal swarf shavings and optical radiation, eye protection such as safety glasses are used as a protective barrier. This training will show delegates the measures they need to take to protect their eyes and vision.

A fire in your workplace can not only endanger human lives but also destroy businesses. Preventing fires from starting in the first place is vital to protect life and business operations. This training course explains to employees what they can do to prevent fires from starting in the workplace, but if it does break out, shows what they need to do to keep themselves, and others. safe.

This new workshop will showcase the principal causes of fire and how to verify that your risk assessment is current, valid and effective as a means of prevention.

Employers must create and maintain safe and healthy working conditions and have a duty of care to protect their workers from harm. But however good their protective measures are, accidents can still happen. In this event, employers must make sure employees get immediate help if taken ill or injured at work. This training contains important information for all employees on the topic of first aid. In addition to the legal basics, the main focus is on teaching basic first aid measures for injuries.

This course is about food safety awareness in the workplace. Even if your company isn’t a food production or catering company the way food is purchased stored and handled at work must be done safely. This basic awareness course covers all general aspects of food safety in the workplace including food provided to employees and visitors charity bake sales meeting and social event catering even the food you bring in for lunch!

Hazardous substances are present in most workplaces. They can be harmful to people and the environment. Both you and your employer have a role to play in protecting yourself, others and the environment from the damage that can be caused by such substances. This training shows raises employees' aware of the risks of hazardous substances, how to follow company procedures and what to do in an emergency to prevent serious injury and damage.

Just like everyday life, your work can harm your health and safety. Your employer and you both have legal duties to prevent this harm. In this training you will receive important tips on how you can protect not only your own health and safety but that of your colleagues and others affected by your work activities.

Noise-induced hearing loss is the most commonly recognised occupational disease and there is no cure. This is why PPE is so important for preventing hearing loss amongst people who work in loud environments. To keep employees safe, employers must ensure proper hearing protection is provided and used effectively. Hearing protection can include earmuffs, ear plugs and canal caps. This training educates employees on the importance of wearing hearing protection correctly and raises awareness of noise hazards and your duties regarding them.

Most of the time, risks to people who work from home using computers are low but there are risks which must be assessed and controlled including, stress and poor mental health, using equipment like laptops and computers safely and having a comfortable working environment. This training shows employees who work from home how to ensure a safe and productive working environment.

Do you know what percentage of your staff are currently stressed? How many of them have diagnosed mental health conditions, or may perhaps be suicidal? Whilst Mental Health Risk Assessments are not a legal requirement, they can be invaluable in providing guidance for employers on the wellbeing of their staff, and provide information which an employer can then use to target support, This session will be a step -by-step guide on how to create a mental health risk assessment for your workplace.

Many disciplinary situations are straightforward. The employee has done something wrong, the process is followed and an appropriate sanction is given. However, there are always the unusual situations that occur. What happens if an employee goes off sick? What happens if an employee raises a grievance about their line manager part way through the process? In this workshop we will explore how to deal with the tricky situations that can arise from disciplinary actions.

An organisation’s CQC rating is how the public: professionals, and local authorities perceive the service. A poor rating can have serious consequences - damaging reputations, reducing referrals, and even threatening business viability. Even a good rating offers no guarantee of long-term security, as the CQC’s evolving assessment approach means services could be reviewed at any time. Under the new Single Assessment Framework, many services have not been inspected in years, making it even more crucial to be proactive in demonstrating excellence. This workshop aims to prepare services for reviews and show them how to take control of their CQC rating.

This workshop aims to equip line managers with the essential skills to handle poor performance and capability issues efficiently. When not handled properly, poor performance can impact profit and damage a business. It is vital that your line managers have the tools to prevent this and improve performance.

From political unrest to religious and philosophical divides, today’s global issues are increasingly showing up in our workplaces. Employees are more vocal about their values, identities, and beliefs - including those protected under the Equality Act. But when views clash, the result can be damaging: fractured teams, grievances, discrimination claims, or even reputational fallout. Leaders need to feel confident navigating these conversations, balancing freedom with respect, inclusion & legal compliance. Failing to manage this not only risks employee wellbeing but can expose your organisation to legal consequences. This workshop will help you handle belief-related conflict with clarity, confidence, and care.

Mental Health First Aiders can be a huge asset to an organisation – they can be crucial in supporting an employee in a time of crisis or ensuring someone gets the support they may desperately need. But, in practicality, they can only be helpful if everyone knows what their function is, and an organisation has a strategy in getting the most out of their MHFA investment

If you are in contact with other people, whether at home, in public or at work, there is a risk of infection. Our immune system fights off infection from many micro-organisms, so that we do not automatically become ill every time we come into contact with a sick person. However, you can further protect yourself from infection by following some simple hygiene steps which we outline in this training.