Conflict Resolution Skills

This workshop will provide you with the opportunity to learn, discuss and practice the skills and techniques which when used together, form a process of reviewing and appraising performance that provides motivation and development for all involved.

This workshop is designed for anyone who feels that they would benefit from being more assertive in the workplace. The structure of the day covers all aspects of what assertiveness means, assessing personal experiences and concerns, and applying what is learned.

This workshop is designed for employees wanting to gain skills and knowledge on building resilience, challenging negative thinking and an understanding of the key skills of emotional intelligence. The structure of the day covers all the key aspects of how to effectively understand and respond to positive and negative thoughts, process challenging work situations and set objectives for ongoing development.

This workshop explains several models and theories concerning change and how best to manage the process of change. The workshop will help you and your team to understand, process and navigate through the unique challenges which change brings.

This workshop is designed to provide a broad introduction to the basics of coaching and mentoring. It will help you understand how to develop people using these approaches. We will discover how people pay attention to different types of information and use this along with insights on sources of power and influencing styles to make you more effective influencers.

This workshop will help develop your communication skills and ensure you understand others when they communicate, whilst getting your own message across clearly and in a way that fosters positive relationships. You’ll learn what it takes to be a successful communicator and how best to communicate confidently with people at all levels.

The Core Leadership and Development programme is a one-day workshop for all leaders, supervisors and managers across the Lewisham and Greenwich Trust, focusing on the implementation of their Values framework and how this should be interpreted in their workplace behaviours. Two-thirds of the 6,000 staff will attend the workshop which will be accompanied by an on-line module covering the same scope as the workshop. This module will be accessible by all 6,000 staff as a learning resource for those not attending the workshop and as a refresher resource for those who do.

This workshop is for employees finding themselves faced with solving problems and negotiating satisfactory outcomes. Demonstrating the tools to effectively and confidently solve problems at any level.

This is a one day workshop in which various approaches to decision making are discussed with activities and examples from attendees personal experience, workshopping how those could have been approached.

This workshop is for employees who want to learn about how to delegate more effectively. If you find that you struggle to step back and give your team autonomy, or are often distracted by their questions, this workshop will give you the tools to step back and ensure your team complete those tasks without your close supervision.

This workshop is for managers or any employees who want to gain skills and knowledge around having difficult conversations, managing the emotions of the situation, approaching the topic in a calm and professional way, and structured to ensure that the important points are made and understood without escalating the situation into more conflict.

This workshop is designed to help all employees plan, manage and participate in meetings to ensure that they are productive and useful.

This workshop is designed to provide a broad introduction to the basics of Emotional Intelligence. It will help you understand what emotional intelligence is and how to develop it in yourself. It is a highly experiential and involving day.

This workshop is designed for anyone who is involved in facilitating groups whether as part of a formal meeting, a training course or general facilitation of groups of individuals in the workplace. It covers a basic understanding of facilitation skills and where and when to apply the skills learned.

This course is designed to help delegates prepare for their appraisal discussion. The structure of the day covers effective preparation, enabling individuals to fully participate in performance conversations and agree outcomes.

The purpose of this influencing skills workshop is to focus on understanding, developing and adapting influencing styles to best suit individual situations. We will be looking at your behaviours and influencing style, how to adapt this to different situations and to those around you. We will look at how we can approach situations where people have different styles and different levels of commitment to your own, and how you can influence their behaviours.

This workshop is designed to introduce the fundamentals of managing people. It is suitable for anyone who is or would like to progress to a leadership position, who would like to gain more skills and knowledge for how to successfully lead and manage a team.

This workshop is for employees considering taking the step into management and leadership, but is unsure of what that entails, and whether it is the right step for them. It will give them an insight into the role of a manager.

This course is designed to help delegates have a thorough understanding of organisation expectations for Managers, create a baseline skillset based upon a number of theories/models of Management and provide a Management toolkit for delegates to bring back to the workplace.

This workshop aims to provide the tools and techniques to overcome the different challenges of managing from a distance. It will provide practical tips to help managers lead effectively, communicate successfully and consequently increase the performance of their virtual or remote team.

This workshop is designed to provide an introduction to Motivation Skills. It focuses on how people are motivated and covers the main theories and approaches to motivation. It is a highly interactive day with lots of discussion, case studies and skills practice.

This course is intended as a refresher for recruiters who will be involved in the panel interviewing process for the recruitment of employees.

This workshop is designed to provide a practical introduction to interview skills in the context of panel interviews.

This workshop is designed to provide an introduction to Performance Management. It focuses on generic skills of managing underperformance rather than the process of your internal formal performance management system.

This Personal Impact workshop is devoted to understanding how you impact on others. It's an intensive course that includes key elements from four significant skill-sets that support self-improvement and our ability to impact more positively on others, Emotional Intelligence, Presence, Communication and Authenticity. This workshop brings these elements together to give you a real experience of the Impact you can make and how to choose the Impact you want. The emphasis is on creating insight, increasing confidence and raising self-esteem.

This workshop explains the key skills that enable you to prepare and deliver a presentation that will work for your audience. It will help you understand better how to use your props effectively and how to keep your audience engaged throughout the presentation.

This workshop is designed to provide an introduction to the Recruitment and Selection process. It focuses on the importance of effective recruitment and selection from the legal underpinnings of recruitment and is an interactive day with lots of discussion and case studies.

This course is intended for any employees who are relatively inexperienced in writing business reports or those who need a refresher in developing the skills and understanding of how to prepare structure, write and edit reports.

This workshop is designed to provide an introduction to setting SMART objectives. You will learn the reason for objectives, understand the term SMART, and practice your new skills.

This workshop has been developed to help you identify the causes and effects of stress and to assist you in developing the skills required to manage stress in your own life. The focus is on the positive things that you can do to make changes in your life which will reduce the impact that ‘bad’ stress places on you.

This workshop is suitable for employees at any level of their career who want to better manage their time and workload.

This workshop is for employees wanting to gain a broad introduction to designing and delivering training courses. It will help you to understand how to prepare and deliver an effective training session with more confidence and clarity. This is a highly participative workshop throughout which you will learn the tools you need, and practice what you have learned by giving a 25-minute training session and receiving feedback from the group.