Key Account Manager role, competencies and attributes

Companies often select key customers based solely on past sales, overlooking other crucial factors. Suppliers should consider future ROI indicators for better selection. Choosing the right key accounts is vital, poor choices can jeopardise the entire KAM program. Understanding key account selection is crucial, whether you're involved in the process, assessing customers, or working with selected accounts. This understanding ensures alignment and endorsement. Key accounts differ, so further categorisation is essential for tailored approaches and organisational alignment. If you believe your company's selection process is suboptimal, introduce this comprehensive approach for better results.

To succeed with your key customers, it is essential to operate strong aligned internal teams. These can effectively deliver your value proposition. Learn approaches that experience, best practices and research have demonstrated to be effective. Address issues, improve leadership and become aware of tools and techniques to help develop great teamwork that delights your customers.

This track introduces key metrics in Key Account Management (KAM), focusing on their application, nature, and objectives. Understanding these metrics is essential for effective decision-making and assessing KAM success, both from the supplier's perspective and the performance of key account managers. As data becomes increasingly abundant, interpreting its significance is critical. This track will guide you in establishing a balanced metric framework, highlighting the importance of metrics in understanding customer views and overall KAM effectiveness. Numbers often speak louder than words in business, and this course will help you utilise them effectively.

Strategic key account plans are not just desirable in Key Account Management, they’re essential, and this track shows you why. It also take you through the practical issues including obstacles to overcome, how to develop sound and powerful strategies and how to write them into a plan to share with your organisation and your customer that will be the blueprint for you and your team. The track provides you with a systematic way to analyse your key account and company and a format for the plan so you spend your time on the plan content rather than its shape.