Metrics in Key Account Management

Companies often select key customers based solely on past sales, overlooking other crucial factors. Suppliers should consider future ROI indicators for better selection. Choosing the right key accounts is vital, poor choices can jeopardise the entire KAM program. Understanding key account selection is crucial, whether you're involved in the process, assessing customers, or working with selected accounts. This understanding ensures alignment and endorsement. Key accounts differ, so further categorisation is essential for tailored approaches and organisational alignment. If you believe your company's selection process is suboptimal, introduce this comprehensive approach for better results.

To succeed with your key customers, it is essential to operate strong aligned internal teams. These can effectively deliver your value proposition. Learn approaches that experience, best practices and research have demonstrated to be effective. Address issues, improve leadership and become aware of tools and techniques to help develop great teamwork that delights your customers.

Key Account Management varies by organisation and customer, but some core elements are consistent. While many key account managers have sales backgrounds, their focus extends beyond selling to include pre-sale, post-sal, and strategic relationship-building. Unlike Sales, KAM emphasises long-term goals, broader stakeholder engagement, and leadership. This learning explores the role’s requirements, key competencies, and attributes, helping you assess your strengths and areas for development.

Strategic key account plans are not just desirable in Key Account Management, they’re essential, and this track shows you why. It also take you through the practical issues including obstacles to overcome, how to develop sound and powerful strategies and how to write them into a plan to share with your organisation and your customer that will be the blueprint for you and your team. The track provides you with a systematic way to analyse your key account and company and a format for the plan so you spend your time on the plan content rather than its shape.