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Telephone Triage

Training Course

About the CPD Course

This course responds to UK health policy makers suggestions and local commissioners investments in telephone consultations to improve patient access and alleviate staff workload. This session covers communication skills, managing repeat callers, prescription requests, palliative care, abusive callers and callers with mental health problems. Includes tools for paediatric assessment, and an overview of 111 pathways.

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CPD Provider

Belmatt Healthcare Training

Belmatt Healthcare Training

Accredited courses for healthcare professionals, advance skills, practice nurse, nmc revalidation. We are specialists in Healthcare Training and Education.
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CPD Subsectors

Clinical Training
Healthcare Services
Medical
Nursing
Patient Care