Stress management and team resilience

Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress levels for call handlers. The Call handling with empathy at work course can significantly benefit call centre staff or volunteers by improving their communication skills, emotional resilience, de-escalation techniques, empathy, and overall confidence. These effective call handler skills can lead to more positive experiences for both callers and staff, resulting in improved customer satisfaction and reduced impact on staff and volunteers' own wellbeing.

The Introduction to stress at work course is suitable for individuals and teams who want to develop their understanding of stress. The course helps to improve their ability to manage stress and optimise their wellbeing at work and in their personal life by learning effective stress management techniques and tools. The combination of skills included in the Introduction to stress at work course will help improve resilience and self-awareness of stress. Improved resilience helps reduce absenteeism resulting from work related stress by helping learners to bounce back from challenging and stressful or upsetting situations.

The Mental health awareness for managers course is designed to help leaders, managers, and supervisors who may encounter people in challenging situations. Explore strategies and tools for managing stress in your team. Improve awareness for mental health problems, including supportive behaviours. Develop skills for building and leading a resilient team. This course builds knowledge on stress factors and helps managers to develop strategies for building supportive relationships and implementing stress management policies. It emphasises the benefits of trust, effective teamwork, and a supportive work environment for both the business and staff.

The interactive Wellbeing support at work course is designed to equip you, and your team, with the skills and knowledge needed to provide effective support to others, while also taking care of your own wellbeing. The skills learned will help you to build personal resilience and adapt when faced with situations that are stressful, upsetting or challenging. Prioritising wellbeing in the workplace can benefit both employees and employers, leading to improved physical and mental health, higher job satisfaction, increased productivity, and better retention rates. This short course is ideal for all roles within the workforce.