Wellbeing support at work

Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress levels for call handlers. The Call handling with empathy at work course can significantly benefit call centre staff or volunteers by improving their communication skills, emotional resilience, de-escalation techniques, empathy, and overall confidence. These effective call handler skills can lead to more positive experiences for both callers and staff, resulting in improved customer satisfaction and reduced impact on staff and volunteers' own wellbeing.

The Introduction to stress at work course is suitable for individuals and teams who want to develop their understanding of stress. The course helps to improve their ability to manage stress and optimise their wellbeing at work and in their personal life by learning effective stress management techniques and tools. The combination of skills included in the Introduction to stress at work course will help improve resilience and self-awareness of stress. Improved resilience helps reduce absenteeism resulting from work related stress by helping learners to bounce back from challenging and stressful or upsetting situations.

The Mental health awareness for managers course is designed to help leaders, managers, and supervisors who may encounter people in challenging situations. Explore strategies and tools for managing stress in your team. Improve awareness for mental health problems, including supportive behaviours. Develop skills for building and leading a resilient team. This course builds knowledge on stress factors and helps managers to develop strategies for building supportive relationships and implementing stress management policies. It emphasises the benefits of trust, effective teamwork, and a supportive work environment for both the business and staff.

The Stress management and team resilience course is tailored for individuals and teams who may need to help people through stressful or challenging situations. Learners will develop understanding of stress, improve their ability to manage stress and optimise their wellbeing at work as well as gaining the skills needed to support and manage stress within their team. It is particularly relevant for individuals who are managing people in higher-stress work environments, those experiencing or working with individuals who are dealing with persistent stress or anyone interested in learning effective stress management techniques and tools.