About the CPD Course
Telephone Negotiation Analytics is made up of work-based role plays, combined with AI, BI and Machine Learning. The interactive format focusses on maximising the telephone as the most effective communication medium. The role plays utilise the latest technology powered by leading neural network AI. Call script alignment dashboards deliver detailed analytics and improved visibility of collector performance. Your collection teams (and other teams) will demonstrate a rapid upturn in performance and results by effectively negotiating with internal stakeholders and external customers.
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