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Conversational AI

Online Course

About the CPD Course

This course provides a comprehensive overview of Conversational AI technologies in the Financial Services industry, the solutions, impacts and implementation approach. Learn the meaning of Conversational AI and the key differences between chatbots, voicebots and virtual assistants in broad terms, and in Banking. Appreciate the imminent transformation of the digital customer experience. Be prepared with a detailed analysis of implementation strategies for financial institutions and real-life case studies led by recognized industry experts.

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CPD Provider

CFTE (Centre for Finance, Technology and Entrepreneurship)

CFTE (Centre for Finance, Technology and Entrepreneurship)

CPD Provider No: 11921
CFTE is a global education and capability-building institution helping individuals, organisations, and governments develop the skills and systems needed to thrive in a world shaped by AI, digital finance, and emerging technologies. With learners across 130 countries, a global network of experts, and partnerships spanning financial institutions, regulators, central banks, and universities, CFTE is recognised for its leadership in AI capability development, future skills, and fintech education. Its CPD-accredited courses equip professionals with practical, relevant knowledge to lead and adapt in a rapidly changing world.

CPD Subsectors

Finance Institution
Computer Training
IT Support Services