Consumer Duty

A 40 minutes online training course to provide staff training on Anti-Bribery and Corruption and ensure firms understand the UK Bribery Act 2010 and the risks of bribery, providing scenarios and case studies. The course also addresses the systems and controls to help firms reduce the risks.

A 60-minute online training course to help Firms and their employees understand and increase fundamental knowledge and awareness of the particulars of Anti-Money Laundering and Counter Terrorist Financing practices. This course is aimed at firms who may potentially be at risk of facing money laundering or terrorist financing crimes.

An Anti-Money Laundering course aimed at firms/people working in the cryptoasset sector to support with knowledge and expertise in the area of compliance.

A 30-minute online training course designed to provide staff training for firms handling insurance claims. The course described the importance of the insurance market in the UK, the claims activities regulated by the FCA and the associated rules and claims processes relating to the management of insurance claims.

A 45-minute online training course for Banking Firms subject to FCA Handbook Banking Conduct of Business Sourcebook (BCOBS). BCOBS sets out the standards for how the FCA expects firms carrying out the activity of accepting deposits to treat their customers. The course describes the role of the FCA and how firms should conduct themselves when communicating with and providing financial services to customers according to the rules.

A 30 minutes online training course for staff working in the insurance sector to understand basic insurance principles. The course describes the participants in the insurance market and their roles, insurance risks and how to assess them. It also covers the different types and categories of insurance and explains the 5 principles of insurance.

An online training course designed for Claims Management Companies. The course provides an overview on FCA Handbook Claims Management Conduct of Business Sourcebook (CMCOB). CMCOBS sets out the standards for how the FCA expects firms carrying out regulated claims management activities to treat their customers. The course describes the role of the FCA and how firms should conduct themselves when communicating with and providing services to customers according to the rules. This course consists of 6 modules and 1 assessment, General Principles, Financial Promotions, Pre-Contractual Requirements, Post-Contractual Requirements, Prudential Requirements and Professional Indemnity Insurance, Client Assets (CASS) Requirements.

A 30 minutes online training course to provide staff training on Complaints Handling rules under the Dispute Resolution, Complaints Sourcebook (DISP) in the FCA Handbook. The course covers the definition of a complaint and a complainant, differences in procedures and time limits between MiFID non-MiFID and payment services complaints the role of the Financial Ombudsman Service (FOS) and record keeping and reporting to the FCA.

A 30 minute online training course to help senior managers of firms subject to the General Data Protection Regulation (GDPR) understand their obligations. The course covers consent and privacy notices, breach reporting and data protection arrangements. It also addresses how to demonstrate the compliance with GDPR principles.

A 90 minutes online training course for FCA Regulated Firms carrying out designated investment business to train their staff on the FCA Handbook Conduct of Business Sourcebook (COBS). COBS sets out the standards for how the FCA expects firms to treat their clients when communicating with/providing financial services to clients. The course covers the rules for both MiFID and Non-MiFID businesses.

A 35-minute online training course to provide staff training on Conflicts of Interest for FCA Regulated Firms. The course addresses FCA’s expectation and rules surrounding conflicts of interest. Different types of conflicts of interest are explained and examples provided to help learners understand the topic. It also covers how Firms should identify, prevent, manage and control the conflicts.

A 45-minute online training course designed to provide staff training for investment firms on FCA Handbook COBS 11. The course described the definition of ‘Dealing’ and ‘Managing’ defined by the FCA and explained the main rules relating to these activities, including Best Execution, Client Order Handling, Client Limit Orders and Personal Account Dealing.

A 30 minutes online training course to provide staff training on FCA Competence Supervision and ensure firms understand why Supervision is necessary as well as how to meet the FCA’s expectation on Supervision. The course will also help to understand the three key areas of Supervision and requirements for record keeping.

A 45-minute online training course designed for full permission consumer credit firms regulated by the FCA. The course allows the learners to understand the role of the FCA, different types of regulated activities and the general requirements for consumer credit firms.

A 45-minute online training course designed for limited permission consumer credit firms regulated by the FCA. The course allows the learners to understand the role of the FCA, different types of regulated activities and the general requirements for consumer credit firms.

A 30 minutes online training course to help Firms understand and increase the fundamental knowledge and awareness of the regulatory environment. This course aimed at Firms who are fully regulated by the Financial Conduct Authority (FCA). This course describes the relationships among regulatory bodies and the firms operating in the financial industry.

A Financial Promotions course aimed at firms within the consumer credit market. This course will support firms with understanding what a compliant Financial Promotion should look like.

A 45-minute online training course to provide training to staff of FCA Regulated Investment Firms on the financial promotion requirements outlined in the FCA Handbook Conduct of Business Source Book (COBS) Section 4. The course explains the definition of a financial promotion, identifies when a firm needs to be aware of the rules relating to financial promotions and describes how the rules apply to the staff on a day-to-day basis.

A 45-minute online course to provide staff training on the financial promotion requirements outlined in the FCA Handbook Insurance, Conduct of Business Sourcebook (ICOBS) section. The course is specifically designed for FCA regulated firms operating in the insurance sector. The course explains the definition of a financial promotion, identifies when a firm needs to be aware of the rules relating to financial promotions and describes the key areas to be considered when designing or approving a financial promotion.

A 50 minutes online training course to help Firms be more aware of applicable fraud regulations and the risks that firms face because of fraud. The course covers the legal definition of fraud and the different ways it can be committed. The course also addresses internal roles and responsibilities of firms to prevent fraud and minimise their exposure to fraud risks.

A 30 minute online training course to provide staff training to understand the rules set out in the FCA Handbook Insurance Conduct of Business sourcebook (ICOBS) which regulate the sales of insurance contracts and types of customers that the FCA has defined as policyholders.

A 45-minute online training course to provide staff training on the Electronic Money Regulations 2011 (EMRs) for FCA regulated E-Money Institutions. The course will allow learners to understand what constitutes a regulated activity, what is the role of the FCA and how they will monitor the firm. The course will also ensure firms and their employees understand the various rules outline in the EMRs.

A 30 minute online training course to provide staff training on the key principles of the General Data Protection Regulation (GDPR), the rights individuals have under GDPR as well as data breaches and enforcement.

The Market Abuse Regulation (MAR) aims to increase market integrity and investor protection. This course allows the learner to understand the UK Market Abuse Regime and the legal obligations associated with it. The course provides definitions of market abuse, whom it applies to and the penalties for committing market abuse or being noncompliant with regulation.

This 45-minute course will allow learners to understand the UK Payment Services Regulations 2017 and the legal obligations associated with it. It is designed for FCA-regulated payment services firms. The course provides the scope of the regulations, the need for authorisation/supervision, ongoing obligations and the reporting and notifications requirements to the FCA once regulated.

This course allows the learner to understand the regulations of the Mortgage and Home Finance Sourcebook (MCOB) in the FCA Handbook, which sets out detailed obligations that are specific to firms within the regulated Mortgage Contracts Regime, and Home Purchase Plans. The course covers the provisions to clients and an overview of the requirements appropriate to advice and suitability.

This course is designed for an FCA regulated payment services providers or E-money institutions. It allows the learners to understand the obligations under the Payment Service Regulations (2017) and Electronic Money Regulations (2011). The course provides detailed information covering both pieces of legislation, the requirements within them and how they affect the conduct of business for such service providers.

The Senior Managers and Certification Regime (SM&CR) is an accountability framework that changed how people working in financial services being regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA). This course allows the learner to understand the SM&CR, its purpose and the responsibilities of regulated firms. There are three sub-regimes under SM&CR, namely, Senior Managers Regime, Certification Regime and Conduct rules. The course covers these rules and regulations individually, providing an overview and insight into each part of SM&CR.

Under the Senior Managers and Certification Regime (SM&CR), FCA and PRA regulated firms are required to train their staff on Conduct Rules. Conduct Rules are a set of enforceable rules that set basic standards of good personal conduct for financial services firms to help shape the culture, standards and policies of firms and promote positive behaviours that reduce harm. This course allows the learners to understand the Conduct Rules set by the regulators and ensure the minimum standards are held.

A 45 minutes online training course for FCA Regulated Firms to train their staff on the Treating Customers Fairly principle. The course covers the six consumer outcomes that the Firms are expected to achieve under the FCA’s expectations. The course is for anyone involved in any part of the process which affects the end product or service received by a customer. This includes company strategy, marketing, product and service design and daily service delivery.

Protecting the interests of vulnerable consumers is a key focus for the FCA and the FCA expects firms to exercise particular case with vulnerable consumers. This course allows the learners to understand who potentially vulnerable customers are, how to deal with them and the various rules for different types of firms when it comes to vulnerable customers.

Whistleblowing is an activity protected by law under the Public Interest Disclosure Act 1998 and it is the act of exposing secretive information. This course allows the learners to understand what. Whistleblowing is and how whistle-blowers will be protected under the Act. The course will run through where and when an exposure may fall under the category of whistleblowing and how the rules apply to your employer.