Crucial Conversations® for Mastering Dialogue

Managing performance is about people. Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing people’s behavior routinely and consistently. It’s about candidly coaching through challenges, holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and improving people. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process. Crucial Conversations® for Accountability teaches a process for managing performance, strengthening trust, reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority.

Influencer is a leadership course that teaches proven strategies to drive high-leverage, rapid, and sustainable behaviour change for teams and organisations. Leaders learn to master Six Sources of Influence™ that motivate and enable others to take initiative, think strategically, and improve performance. These essential behaviour improvements create a cascading effect on corporate culture, resulting in successful team and organisational initiatives, reduction in project errors and failures, and high employee engagement.

The Power of Habit Training draws on the science of habit formation to help learners recognise the behaviours they should change and learn the skills to make new behaviours stick. Based on the best-selling book by Charles Duhigg, The Power of Habit™ Training teaches practical skills for rapid behaviour change. You’ll learn how to create, replace, and implement habits to improve your life, your teams, and your organisation. The Power of Habit Live incorporates group discussion, video case-studies, personal reflection, and engaging exercises into a fast-paced learning experience that enables participants to immediately apply their insights to real-time habit changes.