The Power of Habit

Managing performance is about people. Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing people’s behavior routinely and consistently. It’s about candidly coaching through challenges, holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and improving people. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process. Crucial Conversations® for Accountability teaches a process for managing performance, strengthening trust, reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority.

Dialogue is the difference. Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. Both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations. Crucial Conversations® for Mastering Dialogue gives individuals the skills to step into disagreement and turn disagreement into dialogue for improved relationships and results. Crucial Conversations® for Mastering Dialogue teaches nine powerful skill sets for lasting improvement.

Influencer is a leadership course that teaches proven strategies to drive high-leverage, rapid, and sustainable behaviour change for teams and organisations. Leaders learn to master Six Sources of Influence™ that motivate and enable others to take initiative, think strategically, and improve performance. These essential behaviour improvements create a cascading effect on corporate culture, resulting in successful team and organisational initiatives, reduction in project errors and failures, and high employee engagement.