Becoming a Professional Communication Support Worker

This course is designed to help you develop your confidence as a communication support worker and provides useful strategies for handling nerves to ensure you deliver the best service possible to your client.

As a Communication Support Worker (CSW), your role is vital in ensuring that Deaf and hard-of-hearing students receive the support they need to thrive in education. But here’s the challenge: Are your notes truly helping your student? Without the right techniques, notes can be disorganised, too detailed, or missing key information—making it harder for students to retain what they’ve learned. What if your notes could actually put your student back in the classroom—visually and contextually? That’s exactly what our new online course, "How to: Note Taking for Communication Support Workers," is designed to help you achieve