How to handle nerves and build confidence as a CSW

This course is designed to support your understanding of the role of the communication support worker. If you are changing career, currently working in education and are unsure of your role then this is for you.

As a Communication Support Worker (CSW), your role is vital in ensuring that Deaf and hard-of-hearing students receive the support they need to thrive in education. But here’s the challenge: Are your notes truly helping your student? Without the right techniques, notes can be disorganised, too detailed, or missing key information—making it harder for students to retain what they’ve learned. What if your notes could actually put your student back in the classroom—visually and contextually? That’s exactly what our new online course, "How to: Note Taking for Communication Support Workers," is designed to help you achieve