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Customer Centricity

Online Course

About the CPD Course

Customer centricity is an organisational mindset that puts the customer at the centre of everything of the business. It is about truly understanding the customer, so you can anticipate their wants, needs and communication preferences, create meaningful experiences, and build lasting relationships with them. This introduction module will help you to understand design thinking and the tools and methodologies required to become more customer-centric in a GBS organisation, and create your own customer journey map.

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CPD Provider

Deloitte - FinLearn

Deloitte - FinLearn

Is your finance team equipped to succeed in a rapidly changing world? Most executives believe their organizations are not investing enough in upskilling their finance teams for the future. Deloitte FinLearn is the solution. Our CPD-accredited courses empower finance professionals to navigate the changing business landscape by mastering essential skills and knowledge through interactive modules, gaining practical insights from Deloitte experts, and staying ahead of the curve. Don't let your finance team fall behind.
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CPD Subsectors

Business Support
Financial Advisory
Corporate Finance
PR & Marketing