Customer service soft skills

This online training course on anti-money laundering explores the AML legislation in place to ensure that organisations are able to identify and mitigate the risks of facilitating money laundering.

Anti Bribery and Corruption. Our introductory eLearning course on anti-bribery and corruption is designed to educate members of staff, prevent bribery reduce risk, and help protect your organisation should a breach of policy occur. The course carefully and thoroughly explains what sort of actions could constitute a bribery offence and what the consequences of giving or receiving bribes could be.

Collection of modules relating to anti bribery, creating a bundle

Anti Money Laundering. Absorbing and highly effective, this immersive role-playing online course allows learners to meet with managers and employees inside of a virtual company, BigBlue Global. The aim of the game is to uncover where and when bribery offences have taken place by correctly identifying instances of bribery, and then report back to the Board with your findings.

Set in an adaptive learning format, this course begins with an upfront assessment to help identify areas of weaknesses. The assessment helps tailor the course to the learners' needs.

Awareness training for global organisations covering key anti-bribery and corruption regulations.

Designed to offer a deeper understanding of associated persons and the importance of due diligence, Delivered in an engaging, gamified format, the course enables learners to gain an understanding of bribery and public officials, Understand the complexities of organisations operating globally across multiple jurisdictions, Puts the user in the heart of a situation in which gifts and hospitality are offered to a fictitious character, What happens when an employee decides to take a bribe? The course focuses on the pitfalls of bribery and corruption and how it affects businesses.

How to deal with suspicious transactions, consequences of not completing due diligence, Importance of knowing your customer, spot suspicious actions and ensure compliance, How AML finances terrorism, which activity funds it and how to spot it.

Course explores the AML legislation and the offences that can be committed in relation to money laundering, and what the legislation means for global organisations and their employees.

How to spot Asbestos and what to do with it ensuring your safety.

Beating Bribery. Absorbing and highly effective, this immersive role-playing online course allows learners to meet with managers and employees inside of a virtual company, BigBlue Global. The aim of the game is to uncover where and when bribery offences have taken place by correctly identifying instances of bribery, and then report back to the Board with your findings.

What the client money and asset rules are and how they affect your organisation.

Code of Conduct. By outlining the importance of acting ethically, showing respect, and having integrity, this course provides a sturdy foundation for organisations looking to equip employees with a cultural and behavioural guide. The course covers various work-place dilemmas and day-to-day issues, asking and answering questions like 'does this feel right'? and 'is this legal' in order to show learners how to conduct themselves the right way, every day.

Competing Fairly. This course explains what competition law is and what sort of agreements are acceptable to make under it. Learners will participate in realistic scenarios to learn how to identify acceptable vs unacceptable behaviours and how to raise concerns about anti-competitive activities.

Collection of modules relating to compliance, creating a bundle

Collection of modules relating to compliance, creating a bundle

Collection of modules relating to compliance, creating a bundle

What a conflict of interest is and how it affects a business, What insider trading is, legal and illegal trading, penalties and consequences.

Learning the FCA regulations surrounding conflicts of interest in business.

Conflicts of Interests (FCA).Engaging and effective, this short interactive eLearning course invites learners to enter the fictitious company, Child Safe Systems Ltd. Here, the company's employees have been asked to report and register any conflicts of interest and it is the learner's job to visit various departments, listen to the employees' concerns there, and advise them on whether they have a true conflict of interest or not. Imparting the wrong advice will damage the company's reputation and affect the overall score of the learner at the end. Gamification is used within the course to heighten engagement and add a sense of purpose for the learner.

Evaluating the suitability and competence of contractors, how to manage them.

Customer Complaints Handling. Good customer service is essential for the success of your organisation. Especially when things don't go to plan. Training your staff to understand the significance of regulated complaints - and how to manage them - is vital for maintaining good relations with their customers. This course will explain how to respond to a regulated complaint effectively, what the appropriate steps are for each instance, and how to take preventive actions.

Internal and external customers, effective communication, building relationships.

Collection of modules relating to customer service, creating a bundle

Collection of modules relating to date protection, creating a bundle

Collection of modules relating to date protection, creating a bundle

Collection of modules relating to date protection, creating a bundle

Identify a regulated complaint, how to respond and how to manage it, Handling a complaint, how to record it, which records to keep.

When to enforce disciplinary policies, managing disciplinary hearings and dismissals.

Legislation, areas of risk and staying safe on the roads.

How to check a vehicle to ensure safety, How to prepare effectively for a journey.

Role playing course covering preparation, planning and safe driving.