Complaints Handling

Adult Basic Life Support (BLS) Level 2 builds on foundational skills, covering more advanced techniques for responding to emergencies. This includes in-depth training on administering CPR, using automated external defibrillators (AEDs), and managing respiratory and cardiac arrest situations. Participants learn to assess and respond to adult victims in a variety of emergency scenarios. The course emphasizes hands-on practice and integrates theoretical knowledge with practical skills. Successful completion leads to a Level 2 certification, demonstrating proficiency in advanced BLS procedures for healthcare providers and individuals in roles requiring a higher level of life support expertise.

DS Dementia Awareness training provides essential insights into understanding and managing dementia. Participants gain knowledge about the impact of dementia on individuals and families recognising early signs and promoting a supportive environment. The training emphasizes empathy, effective communication and strategies for enhancing the quality of life for those affected by dementia.

DS Adult Basic Life Support - Level 3 builds on previous levels with advanced skills, including advanced airway management, intravenous access, and medication administration. It targets healthcare professionals, offering comprehensive training in resuscitation techniques, cardiac and respiratory emergencies, and integration of medical equipment. The course emphasizes scenario-based simulations, enhancing participants' ability to handle complex medical situations and lead resuscitation efforts in clinical settings. Legal and ethical aspects, as well as effective communication in a healthcare team, are integral components of the training.

DS Adult Basic Life Support – Level 1 involves recognising emergencies, activating response systems, and administering essential life-saving techniques such as CPR and AED usage. The training covers airway management, rescue breaths, and choking interventions, emphasizing effective patient assessment and teamwork. Legal and ethical considerations are also addressed in this foundational course.

DS Asthma delves into the essential aspects of Asthma management, equipping you with the knowledge and skills needed to effectively navigate this respiratory condition. From understanding Asthma triggers to mastering medication management and creating a Personalised Asthma Action Plan, this course helps to guide you through initial assessment and diagnosis difficulties to self-assessment and self-management. This course will enable you to monitor symptoms and make informed decisions for good Asthma management.

DS Autism online training course provides a comprehensive overview, covering 'What is Autism?' and exploring associated conditions. It delves into recognising signs in children through informative case studies. The course elucidates the Autism Spectrum and highlights the impact on individuals, exemplified by the inspiring story of Oliver McGowan. Emphasizing the importance of raising awareness, the training equips participants with a deeper understanding of autism and its diverse manifestations.

Basic Life Support (BLS) for neonates and paediatric patients involves crucial interventions aimed at sustaining life during emergencies. In this specialised training, healthcare professionals learn essential skills such as assessing responsiveness, initiating CPR with appropriate compression and ventilation techniques tailored to the smaller anatomy of infants and children, recognising signs of respiratory distress or cardiac arrest, and utilising automated external defibrillators (AEDs) when necessary. This training equips healthcare professionals with the confidence and competence to effectively respond to life-threatening situations in neonatal and paediatric settings, ultimately improving outcomes and enhancing patient safety in these vulnerable populations.

This course involves essential life-saving skills tailored specifically for infants and children. It encompasses the recognition of respiratory and cardiac emergencies, initiation of prompt and effective CPR, and the application of appropriate airway management techniques. BLS Level 2 training emphasizes the importance of early intervention, clear communication, and coordinated teamwork in resuscitation efforts. Healthcare professionals learn to assess and respond to neonatal and paediatric emergencies with confidence, ensuring the best possible outcomes for these vulnerable patient populations. The training adheres to Resuscitation Council (UK) guidelines and is vital for all healthcare providers involved in the care of infants and children.

DS Basic Life Support (BLS) in Neonates and Paediatrics Level 3 is a specialised training programme designed for healthcare professionals who care for infants and children. This course equips participants with the essential skills and knowledge needed to recognise and respond to life-threatening emergencies in these young patients. It covers critical areas such as airway management, effective chest compressions, the use of defibrillators, and the administration of life-saving medications. Emphasizing a systematic approach, this training ensures participants are prepared to deliver timely and effective care, improving survival rates and outcomes for young patients in emergencies.

Online training course introduces the rationale for transfusion and potential challenges. Participants will identify various blood components, comprehend their clinical indications and evaluate the associated benefits, risks and expected outcomes. Emphasis is placed on the significance of obtaining informed consent from patients ensuring comprehension of the procedure and associated risks. Accessing local policies is highlighted to promote adherence to standardised guidelines in the transfusion process. This module lays the foundation for comprehensive knowledge and ethical considerations in blood component transfusion.

Blood Component Transfusion, Module 2 ‘Blood Sampling’ instructs healthcare professionals in precise techniques for obtaining blood samples crucial for transfusion-related testing. Emphasizing aseptic practices and patient comfort the module covers proper collection, handling and processing procedures optimising the reliability of test results. This training enhances proficiency in a critical aspect of the transfusion process contributing to improved patient safety and care.

Focusing on Blood Components Collection and Delivery provides essential training for healthcare professionals. Participants learn the intricacies of collecting and delivering blood components with precision ensuring adherence to safety protocols. The module emphasizes the importance of accurate documentation and proper storage during the collection and transportation process. By addressing the logistics of blood component handling this training contributes to the overall safety, efficiency and effectiveness of transfusion procedures enhancing the quality of patient care.

DS Blood Component Transfusion – Module 4 instructs healthcare professionals on safe and effective transfusion practices. Focusing on precision in delivery, the module covers proper patient identification, verification and monitoring during the transfusion process. Emphasis is placed on recognising and managing potential adverse reactions. The training ensures participants are adept in administering various blood components while prioritising patient safety and adherence to established protocols contributing to improved transfusion outcomes.

DS Conflict Resolution training course tailored for Health and Social Care settings. Learn essential skills to navigate challenging situations, enhance communication, and promote harmonious relationships within your healthcare team. Gain insights into identifying underlying issues, managing emotions, and fostering collaborative solutions. This course equips the learner with the tools to resolve conflicts effectively, ensuring optimal patient care and a supportive work environment. To enhance your professional capabilities and contribute positively to your professional development.

Participants will explore the principles and legal frameworks underpinning informed consent, including the Mental Capacity Act 2005. The course covers strategies for effectively communicating with patients, assessing capacity, and ensuring that consent is given freely and without any form of coercion.

DS Countering Fraud, Bribery, and Corruption Awareness in the NHS is designed to equip healthcare professionals with vital knowledge and strategies. Learn to recognise, prevent, and report fraudulent activities, bribery attempts, and corrupt practices within healthcare settings. Delivered by experts in the field, this interactive course covers essential topics such as identifying red flags, understanding legal frameworks, and fostering a culture of integrity. Stay compliant and safeguard NHS resources effectively.

Diabetes and the Administration of Subcutaneous Insulin offers comprehensive training for healthcare professionals in managing diabetes through subcutaneous insulin administration. Participants will gain a thorough understanding of diabetes management principles, including insulin types, dosage calculations, injection techniques and monitoring protocols. The course covers essential topics such as insulin action, blood glucose monitoring, hypoglycaemia management, and insulin titration strategies.

DS Effective Communication in Health and Social Care is designed to enhance your communication skills within healthcare settings. This course provides essential strategies for clear, empathetic, and efficient communication with patients, colleagues, and stakeholders. You will explore techniques to navigate sensitive conversations, overcome barriers, and ensure patient-centred care. Ideal for healthcare professionals and caregivers, this course aims to improve interactions, enhance patient outcomes, and foster a collaborative care environment.

This course aims to provide healthcare professionals with the knowledge and skills necessary to promote Equality, Diversity, and Human Rights within healthcare settings. Participants will gain an understanding of the legal frameworks, ethical principles, and practical strategies relevant to addressing issues of inequality and discrimination in healthcare provision. Participants will explore the importance of promoting inclusivity, respecting diversity, and upholding human rights in healthcare practice.

This course aims to provide healthcare professionals with the knowledge and skills necessary to promote Equality, Diversity, and Human Rights within Scotland’s healthcare settings. Participants will gain an understanding of the Scottish legal frameworks, ethical principles, and practical strategies relevant to addressing issues of inequality and discrimination in healthcare provision. Participants will explore the importance of promoting inclusivity, respecting diversity, and upholding human rights in healthcare practice.

DS Fire Safety is designed to equip participants with essential knowledge and skills to ensure the safety of patients, residents, and staff in a healthcare setting. The course covers key topics such as fire prevention strategies, identifying fire hazards, emergency response procedures, and the safe use of firefighting equipment. Participants will learn about relevant legislation, risk assessments, and the development of evacuation plans. Emphasis is placed on a proactive approach to fire safety, promoting awareness and ensuring compliance with regulatory requirements to create a secure environment.

DS First Aid in the Workplace is designed to equip you with the essential knowledge and skills to effectively respond to a medical emergency and provide immediate assistance in the workplace setting. You will learn how to assess situations, administer first aid treatments, and prioritise care for various injuries and illnesses that may occur. You will gain confidence in your ability to handle emergencies and ensure the safety and wellbeing of colleagues, and casualties within your working environment.

DS Fluids Nutrition and Hydration explores the importance of proper hydration and nutrition in maintaining health and promoting recovery. You will learn how to assess hydration and nutritional needs, recognise signs of deficiencies, and implement effective management plans. Enhance your ability to support patient well-being through evidence-based practices and improve overall care quality.

This course is designed to equip healthcare professionals with essential knowledge and practices to ensure food safety. You will learn about key legislation, personal hygiene, safe food storage, preventing cross-contamination, and effective cleaning and sanitising procedures. Understanding these principles is crucial for maintaining high standards of food safety, protecting the health of patients, staff, and visitors, and complying with regulatory requirements. By the end of this course, you will be well-prepared to implement and uphold best practices in food hygiene within your healthcare setting.

DS Health, safety, and welfare in healthcare settings encompass a comprehensive approach to ensuring the wellbeing of both patients and healthcare professionals. It involves implementing measures to prevent accidents, injuries, and the spread of infections, while also promoting a safe and supportive environment for all individuals involved. This includes adhering to strict infection control practices, providing proper training on manual handling and emergency procedures, maintaining a clean and hazard-free workplace, and prioritising patient safety during all aspects of care delivery.

DS Infection Prevention and Control – Level 1 is designed to provide participants with comprehensive knowledge and skills necessary to prevent and control infections in healthcare environments. The course emphasizes the importance of individual responsibility, adherence to standard infection prevention and control precautions, and recognition of potential risks to ensure the safety of patients, staff, and visitors.

DS Infection Prevention and Control Level 2 provides essential knowledge and skills to prevent the transmission of infections within healthcare settings. Participants learn about standard precautions, hand hygiene, use of personal protective equipment (PPE), environmental cleaning, and the management of specific alert organisms. The course emphasizes the importance of risk assessment, surveillance, and compliance with regulations and guidelines. Participants gain practical strategies to safeguard patients, staff, and visitors from healthcare-associated infections (HAIs) while promoting a culture of safety and accountability within their organisations.

This course helps to unlock the keys to safeguarding patient confidentiality and ensuring data security with our comprehensive online course on Information Governance and Data Security in Healthcare Services. Delve into the intricacies of UK regulations including GDPR and the Freedom of Information Act while mastering the Caldicott Principles. Learn to navigate the ethical and legal frameworks governing data protection and discover best practices for secure data handling, risk management and incident response. Equip yourself with the essential knowledge and skills to protect sensitive information, maintain compliance and encourage trust in healthcare delivery.

This course helps to unlock the keys to safeguarding patient confidentiality and ensuring data security with our comprehensive online course on Information Governance and Data Security in Healthcare Services in Scotland. Delve into the intricacies of Scotland’s legislation, including FOISA while mastering the Caldicott Principles to ensure confidentiality, integrity and availability of sensitive information. Learn to navigate the ethical and legal frameworks governing data protection, and discover best practices for secure data handling, risk management, and incident response. Equip yourself with the essential knowledge and skills to protect sensitive information, maintain compliance, and encourage trust in healthcare delivery.

DS Manual Handling is tailored to equip you with essential knowledge and practical skills to safely and effectively perform manual handling tasks, minimising the risk of injury to both yourself and those in your care and to enhance your competency in manual handling whilst contributing to the well-being of your workplace.

Medication Awareness training provides participants with essential knowledge and skills to ensure safe and effective medication management in healthcare settings. participants learn about relevant legislation, regulations, and guidelines governing medication administration in the UK, including those set forth by NICE. They become proficient in the principles of the 7 Rights of Medication Administration, understand common categories of medications and their uses, and grasp various routes of administration. Participants also learn to identify potential drug interactions and adverse effects, monitor dosage systems, prioritize medication safety, and employ strategies to prevent errors. Effective communication and accurate record-keeping are emphasized throughout the training to enhance patient outcomes and promote medication safety.

This comprehensive online training course is designed to provide health and social care professionals with a thorough understanding of the Mental Health Act 2007 (MHA). The course covers the legal framework, key principles, ethical considerations, and practical applications of the MHA. Participants will gain the knowledge and skills necessary to ensure compliance with the Act while delivering patient-centred, culturally sensitive, and ethically sound care.