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Conflict Resolution in a Care Setting

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About the CPD Course

This course is designed to equip healthcare professionals with the essential skills needed to manage and resolve conflicts in care environments. Through understanding the sources and triggers of conflict, you will be able to identify potential issues early and apply appropriate strategies to prevent escalation. You’ll gain practical knowledge on using communication techniques such as active listening and assertiveness, alongside conflict resolution strategies like mediation and negotiation. We’ll also explore managing emotions and stress, understanding legal and ethical considerations, and fostering a positive work culture to reduce conflict. By the end of the course, you will be better prepared to handle conflicts professionally, ensuring a safe and supportive environment for both staff and patients.

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CPD Provider

ECERT Training

ECERT Training

We empower individuals, care homes and businesses in the care sector, delivering the training and development that will enhance the lives of those who care, those they care for, whilst supporting full care standards compliance.
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Online & E-learning
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