Certified Customer Service Professional

This Accounts Receivable training course provides businesses and other organizations with a strong sense of where they stand against industry leaders and shows them how to take their services and organizational processes to state-of-the-art levels. By attending this EuroMaTech event: delegates will understand: The importance of credit to the company and the economy, The “cost of credit” and its impact on company profitability, Practical steps that reduce bad debt losses and “uncollectible” debtors, How to effectively manage cash and working capital to reduce costs and improve cash flow, How leading companies from across the globe are achieving best practice in Accounts Receivable.

This highly interactive EuroMaTech Contracts Management training course explores and explains best practice approaches to Procurement: Tendering and Partnering. The participants will be able to apply the learning to their own organisation’s contract management practices. The outcome will be a better understanding of the essential facets of Procurement: Tendering and Partnering. Participants on this training course will develop the following competencies: Understand the need for robust procurement processes, Understand the format: content and value of inviting competitive tenders, Understand the challenges and opportunities of partnering.

This EuroMaTech training course covers essential financial and accounting skills and will assist the participants in providing a more comprehensive input within the workplace. Participants will acquire an increased knowledge base in the areas of both finance and accounting: and will be encouraged to take a more enquiring approach when examining financial data. Participants will develop the following competencies: Better understand the link between profit: assets and cash, Develop skills to better manage the finance function within an organisation, Make better financial decisions using improved analytical skills, Draw upon a wider range of useful and proven financial tools.

Maintenance departments should be performing preventive and condition-based maintenance tasks: participating in process improvement projects: and working on capital improvement initiatives. In essence: good planning and scheduling avoids delays and minimizes wait time: other wasteful activities: and non-productive work. Maintenance Planning: Scheduling and Work Control is a disciplined approach both for utilizing maintenance resources effectively and for executing maintenance tasks efficiently. This training course is designed to provide management with essential maintenance management skills: gain a clear understanding of their roles: and work more effectively within a team environment.

Office Management Professional is an exciting and interactive training course. It is designed to provide office administrators: supervisors of clerical and administrative staff: executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own: their boss’ and their organisation’s success. In this EuroMaTech training course participants learn how to: Manage a Network of Working Relations, Communicate Effectively, Manage Time for Yourself and Others, Manage the Performance of Admin Staff, Improve Written Communications, Manage and Present Information, Organise and Improve Office Systems.

This unique EuroMaTech training course on Programme Management covers discussion of critical areas of Program delivery, strategic focus and planning and will have a practical focus on decision-making in conditions of complexity within Programs. The focus of this course is on the actions required to achieve effective design and delivery of strategic Programs. This will include detailed presentations and discussion of contemporary leading-edge approaches to Program planning: demonstrating how project management tools should be modified for the specific context of a Program.

Writing Skills is a critical competency that underpins relationships and performance among employees and with external stakeholders, contributing to the company’s professionalism and credibility. This Advanced Business Writing Skills training course provides professionals with the opportunity to develop their writing skills. It focuses on developing the competencies that allow participants from different cultures to communicate effectively. It helps delegates become great communicators who know how to win respect and commitment. Participants improve literacy skills by exploring the rules and tools of spelling, punctuation and grammar, then thinking systematically about how to apply them, to explain themselves clearly and influence people.

This EuroMaTech Professional Certificate in Advanced Maintenance Management training course is focused on comprehensively structuring the maintenance management environment. These key tools can be used to ensure the core disciplines are maintained: drive improvement: identify best practices: and assist with the formulation of strategies: Key elements of maintenance management strategy, Maintenance organisation, Failure management programme development, Work planning: scheduling and control, Decision models, Maintenance auditing and performance measurement, Continuous improvement: and other techniques required to implement a world-class maintenance practice.

The Corporate Governance course is essential for board members: senior executives: compliance officers: and anyone involved in organizational governance. Whether you're newly appointed or seeking to reinforce your expertise: this course will provide you with invaluable insights and skills necessary to excel in the ever-evolving corporate landscape. It's also ideal for professionals preparing for corporate governance certifications who wish to solidify their understanding of governance frameworks and responsibilities. By participating in this GRC training course: you will: Gain a competitive edge in the field of corporate governance, Acquire the capability to implement effective governance systems, Enhance your ability to develop strategies that align with governance best practices, Deepen your understanding of the intricacies of regulatory frameworks, Expand your career opportunities through globally recognized skills.

The core learning experience of this training course centres around a series of practical case study exercises to illustrate the key principles involved in critical thinking and innovative problem solving. It will also enable the delegates to develop the following competencies, Ability to use a wide range of problem-solving tools, techniques and trusted methods – to make better decisions faster, Improved skills of creativity and lateral thinking, developing these skills in others, Learn the skills of critical thinking and how to build analytical models, Improved problem-solving and decision making, plus the ability to communicate your thoughts, ideas and conclusions.

Emotionally intelligent management embraces and draws from numerous other branches of behavioural, emotional and communications strategies to develop more productive and successful leaders. Understanding and raising your Emotional Intelligence is essential to your success and leadership potential. In this Emotional Intelligence training course, delegates learn how to, Develop the ability to sense, understand and effectively apply emotions as a source of leadership, communication and influence Gain insights into perceptions and its importance in the workplace, Understand how EQ influences the way they respond to others and themselves, Discover how to apply EQ in the workplace for building teamwork and accountable leadership.

Irrespective of the position of leadership you occupy, a team or large business unit, motivating and energizing people to perform is one of the most central areas of your role. Major changes in our world have resulted in the demand for a new type of motivation & leadership, one that has sustainability and social responsibility at its core. Getting individuals to act can be demanding especially when you do not have the required tactics and approaches in your toolkit. This EuroMaTech training course is designed to discover human-centric strategies enabling you to deliver by energizing people who work with you.

This EuroMaTech Leadership Vision and Organisational Reality training course will show you how to inspire and empower any team or organisation to achieve outstanding results. You will be able to introduce your own leadership vision and manage more effectively to have a major impact on your organisation’s performance and achievement. You will return home confident in your abilities to fire up the spirit and passion in your people by demonstrating strong leadership and management. we focus on empowering you with a range of very powerful personal leadership facilitation tools to help you maximise your impact in your organisation.

This Management of Contracts and Contract Claims training course will look at how claims (and counter claims) arise, how they can be reduced or avoided by good contracts management, how they should be evaluated when received, or prepared when being delivered and how to resolve disputes arising from such claims. It also, and most importantly, look at ways of avoiding disputed claims in the first place. The EuroMaTech training course will deal with commercial disputes arising from Contracts written in the English language and will use techniques which have wide application to the resolution of many different types of disputes.

Gaining understanding and commitment to the effort required to take an organisation or team in a new direction is never easy. Even experienced leaders in well-known companies make mistakes, under-communicating, sending inconsistent messages, or failing to explain clearly. This EuroMaTech Managing & Leading Strategic Communication training course explores solutions to the communications challenges leaders currently face.

This EuroMaTech training course will focus on advances in management theory and practice of strategic alliances, business networks and collaborative ventures. The Managing Strategic Alliances & Partnerships training course is designed to upgrade the knowledge and skills of managers, to enable them to excel in collaborative situations. Through this training course, managers and executives will learn how to manage long-term strategic alliances and partnerships, how to optimize the interest of their organisation, and how to facilitate collaborative decision making for future growth.

In this highly interactive EuroMaTech training course we will examine both the personal and the collective sides of the stress experience. A lot of our stress is self created, and can be managed by learning how to communicate effectively, change our thoughts, manage our emotions and use our time more effectively. However a substantial amount of stress and work life imbalance is also created through work cultures and environments which fail to recognise the multiple benefits of prioritising staff well-being or the impact of ignoring it.

This intensive training course will enable you to learn the many benefits of Strategic and Financial Planning: including: Improved planning: implementation: and results, Improved strategic leadership, Better utilization of core competencies and recognition of next competences needed, Integration of strategy: finance: and operations, Realization of sustainable competitive advantage, Greater understanding and willingness to change, Stronger commitment to goals and objectives.

This Teamwork and Team Building training course covers powerful science of group process and dynamic that can help teams transform into a highly cohesive teams with the openness to share expectations, accomplishing group tasks, and learning to trust and support one another. This training seminar will cover performing group formation, team dynamics at workplace, embracing differences, flowing effectively with different personalities, conflict resolution, effective communication, motivation, facilitation and coaching skills.