About the CPD Course
The Conflict Management course gives participants a clear, practical understanding of how to recognise, avoid, and manage confrontation in unpredictable or high-tension environments. The training explains how conflict develops, what behavioural cues signal rising aggression, and the psychological factors that often shape hostile interactions. Learners are taken through proven de-escalation techniques covering body language, tone, positioning, and controlled communication, so they can defuse situations without compromising their safety or professional role. The course also provides structured decision-making tools to help participants judge when to engage, when to disengage, and how to safely extract themselves if a confrontation escalates beyond control.
Receive more information
CPD Provider
Other courses from Frontier Risks Group
Send an enquiry
Use the form below to submit an enquiry to about
CPD Subsectors
Corporate Training
Business Consultancy
Anti-Terrorism
CCTV
Event Security
International Training