Customer service and Managing conflict

This is a one day programme for managers and supervisors and focuses on developing the knowledge and skills needed to evaluate and enhance performance in professional settings. The course is valuable for managers, team leaders, and HR professionals who aim to enhance workplace performance and foster professional growth. Course only offered in-house for groups and not for individuals.

It is of vital importance that all staff responsible for administration of medication receive appropriate training and can demonstrate that they are competent in this area of practice. Furthermore, Care home providers should ensure that all care home staff have an annual review of their knowledge, skills and competencies relating to managing and administering medicines. This course is designed to enable an sound knowledge base for the Administration of medication in Residential Care setting and how to undertake assessment of competence for staff. Course only offered in-house for groups and not for individuals.

This one-day course cover the core principles and competencies in line with the capability framework Tier 1 domains, understand autism and learning disability, presentation and to consider the requirements around reasonable adjustments required in law when supporting an autistic person and a person with a learning disability. Course only offered in-house for groups and not for individuals.

This one day course cover the core principles and competencies in line with the capability framework Tier 2 domains, understand autism and learning disability, presentation and to consider the requirements around reasonable adjustments required in law when supporting an autistic person and a person with a learning disability. Course only offered in-house for groups and not for individuals.

A One day introduction to understanding Autism and how to support people with the condition.

Half day course in the skills of Basic Life Support and CPR. The course is assessed for competency in the required skills of CPR and use of AED. Course only offered in-house for groups and not for individuals.

A more in depth look at the skills required for working with children and young people who are cared for by CAMHS services. The two-day course covers the key elements of NHS England's National Service specification and can be made bespoke to individual CAMHS services. Course only offered in-house for groups and not for individuals.

This 3 hour session is to support staff in recognising and supporting those customers and colleagues who might be vulnerable and require support. It enables staff to understand the values of preventing harm in aiming for a zero harm approach and the ethos of how to be a caring organisation. The training format for the three hours session would consist of a mixture of presentation from the trainer, group discussion which is important for both engaging the group and to facilitate communication around this difficult subject and films to make impact and train for reality. Course only offered in-house for groups and not for individuals.

This is a one-day programme for team leaders and supervisors and focusses on developing the knowledge and skills needed to support and enhance performance in professional settings. The course is valuable for managers, team leaders, and senior clinicians who may be in a supervisory role and who aim to enhance workplace performance and foster professional growth.

Full Day course to examine the process of grief following loss and how to support people who are experiencing loss. Course only offered in-house for groups and not for individuals.

This course provides information on what healthcare facilities should be doing to be prepared to respond to a case of an emerging respiratory virus such as the novel coronavirus. It includes how to identify a case once it occurs, and how to properly implement IPC measures to ensure there is no further transmission to Health Care Workers or to other patients. This training is intended for healthcare workers and public health professionals, as it is focused on infection prevention and control.

Full Day course to support staff and carers to understand dementia and to support those who have this in a person centred way. Course only offered in-house for groups and not for individuals.

Healthcare professionals are aware that decisions about whether or not CPR will be attempted raise very sensitive and potentially distressing issues for patients and those close to them. As a consequence there has been stand-alone professional guidance on CPR decision- making since the 1990s and guidance published jointly by the British Medical Association, Resuscitation Council (UK) and Royal College of Nursing since 2001. This Half day session is based on that guidance and aims to guide the practitioner to make the best informed decisions with their patients regarding end of life and CPR decisions. Course only offered in-house for groups and not for individuals.

This course is for all staff who want to improve their knowledge and understanding of Domestic Violence & Abuse and in particular those who may be working in an advisory role to colleagues. Aim of the link role, To have a dedicated Domestic Violence & Abuse support on site to provide signposting for staff affected by DVA and provide resources and educational updates for clinical and non-clinical team members. Please be aware that this subject matter can be distressing and trigger emotional response, willing to support, please look after yourself during the training and seek support within the organisation as required.Course only offered in-house for groups and not for individuals.

This three-day course begins by giving staff an understanding of the presentation, causes and challenges relating to the range of Eating Disorders including the clinical diagnoses of Anorexia Nervosa, Bulimia, Binge Eating Disorder and Non- Specified Eating Disorders. Building on this foundation, this course then seeks to build the confidence of staff and offer them a broader range of strategies for working with young people experiencing these disorders in particular with a focus on Anorexia Nervosa. This includes options around nutritional management, consideration of physical and psychological needs, and positive support around self-image and self-esteem. It also enables all staff to work constructively with multidisciplinary teams providing medical, psychiatric, psychological and general support in accordance with NICE Guidelines.  In addition, the course looks at the practical management and support given by staff to someone with an Eating Disorder and includes Treatment with nasogastric tubes, (passing a tube and feeding) as well as meal planning and meal support. The course also include practical exercises on taking height and weight measurements and the management of the risk of refeeding. Course only offered in-house for groups and not for individuals.

This is a one day course which enables staff with the skills to undertake an assessments and initial diagnoses for the purpose of escalating treatment. It cover how to recognise and assess an unwell patient using an ABCDE approach including the Interpretation of and appropriately acting on a NEWS2 score The course includes how to take a focussed history and to escalate when “red flags” are present. Course only offered in-house for groups and not for individuals.

This course considers the aims and principles of good, dignified end of life care through the National End of Life Strategy and to consider how factors affect people's views and communication about death and dying. End of life care affects us all, at all ages, the living, the dying and the bereaved. Often care is poor or inconsistent and we have a responsibility to do better. More than half a million people die each year, and many live with a life expectancy of less than a year at any one time. This course focuses on best practice and evidence-based care. Course only offered in-house for groups and not for individuals.

This one day course focusses on the involvement of patients, families and staff under the new Patient Incident Response Framework (PSIRF) and has a practical approach to learn the skills required. The course follows current NHS Patient Safety Incident Investigation (PSII) guidance and teaches recognised good practice to engage and communicate with all those involved in healthcare learning responses whilst considering Human Factors, “Just Culture” and the “Duty of Candour, how to communicate effectively with patients, how to conduct the new “Being Open Conversations” as well as more formal interviews and how to offer supportive feedback to all parties involved. Course only offered in-house for groups and not for individuals.

This course covers an overview of Epilepsy, what the condition is, causes, diagnosis and treatment options including First Aid management. It also has a detailed section on the administration of Buccal Midazolam, as one of the most important components of epilepsy care is the management of prolonged or repeated seizures. This course follows the recommendations for training from The Joint Epilepsy Council 2015, and Epilepsy Nurses Association and the Royal College of Psychiatrists. Course only offered in-house for groups and not for individuals.

All employers have a responsibility to ensure there are sufficient trained Fire Wardens in their workplace. These employees need to be trained to minimise the risk of fire, and to be able to take appropriate action in the event of a fire occurring. This Fire Warden course covers the duties under fire legislation, as well as looking fire prevention measures, the correct use of fire extinguishers, and how to organise a fire evacuation. To conform to the 2005 Fire Safety Act our bespoke courses are specifically designed to make the training as informative and enjoyable as possible through lecture, videos, group discussions, exercises and practical scenarios. All training is delivered by fully qualified firefighters/instructors who can use real life experiences and incidents. This course is for delegated staff who takes on the role of a fire warden or fire marshal as required by law. These persons will be trained to be able to cover important duties needed quickly and efficiently in the event of an emergency or fire at work. We cannot stress the importance of this role and that all candidates will be trained and supported to help them. Who should attend -those appointed to carry out the duties of a Fire Warden or Fire Marshal. Course only offered in-house for groups and not for individuals.

A two-part training course which covers all of the basics of paediatric First Aid in the community and is designed to support Foster Carers in their role. The course meets the requirements of the Fostering Services National Minimum Standards. Course only offered in-house for groups and not for individuals.

Employers have a duty to ensure that the health & Safety of staff is protected in the workplace. Fit testers have duties under health and safety at work legislation because if they do not carry out a fit test properly the wearer could be exposed to substances hazardous to health due to face piece leakage. RPE fit testing should be carried out by a competent person. A fit tester should have adequate knowledge, and have received adequate instruction and training HSE. This Four-hour course covers the essentials as required by the HSE to become a competent person to undertake a FIT test using the Qualitative method. Course only offered in-house for groups and not for individuals.

This is a 90 minute course covering the basics of Foot Care for Patients in a hospital or care setting. It is aimed at Adult health & Social services. The course includes best practice and treatment options. Course only offered in-house for groups and not for individuals.

A one day course to provide the candidate with the knowledge and skills needed to recognise and manage the patient in cardiac arrest following the advanced life support algorithm. Instruction is given in basic life support, airway management and safe use of the manual defibrillator and/or automated external defibrillator (AED) and recognition and care of the deteriorating casualty. Course only offered in-house for groups and not for individuals.

Two day course which is designed to enable staff to have the necessary skills, competencies and training regarding vaccine administration according to National Guidelines. The course follows the best practice guidance - “National Minimum Standards and Core Curriculum for Immunisation Training for Registered Healthcare Practitioners” Public Health England and also The Green Book Immunisation against infectious disease, (2013). Course only offered in-house for groups and not for individuals.

This course is for anyone who might be involved in managing complaints and serious incidents. The course has an overview of complaint management and a more in depth review of how to conduct a serious safety investigation using a systems based approach within a health and social care setting. The course The NHS Patient Safety Strategy 2019 and new Patient Incident Response Framework (PSIRF) and a very practical approach to learn the skills The course follows and endorses current NHS Patient Safety Incident Investigation (PSII) guidance and teaches recognised good practice approach(es) to systems-based PSIIs. Course only offered in-house for groups and not for individuals.

A two-day course with a focus on infection prevention in healthcare and the role and responsibilities of a link practitioner. Course only offered in-house for groups and not for individuals.

This course will enable participants to understand the importance of data protection and confidentiality within the healthcare setting. It also covers defensible documentation, care planning and complaint management. Course only offered in-house for groups and not for individuals.

The one day ECG workshop addresses the needs of healthcare professions who encounter ECG monitoring. The course covers both theory and practical ECG interpretation. Course only offered in-house for groups and not for individuals.

This is a pre-recorded introduction to Mindfulness session. The aim of the course is to increase awareness of what mindfulness is. The course will take approximately an hour to work through and there are some quizzes and practical exercises to help with the learning.

The term ‘lone worker’ describes someone who works by themselves without close or direct supervision for all - or part - of their working day. This course considers the hazards associated with lone working and enables staff to respond appropriately through risk assessment so as protect themselves and their employees who work alone either in buildings or remotely. Course only offered in-house for groups and not for individuals.

A three hour course to explore the new phenomenon of Long COVID. The course is suitable for anyone wanting to gain a greater understanding and in particular for Health and Social Care staff. The course focusses on the epidemiology, pathology, symptoms, and diagnosis of Long COVID and the options for treatment support for Long COVID. It also covers how the members of the team can provide psychological support for Long COVID patients.