Navigating challenging situations with diplomacy and tact

Accountability is about taking ownership of your own actions, behaviors, and decision-making. In today's large, often massive organizations, it can be tempting to pass the buck and duck responsibility. An accountable leader, on the other hand, is one that says and does what they say they will, ensuring accountability to their team and the organization. In this course, you'll learn about building accountability in your teams, demonstrating your own willingness to be accountable especially when things go wrong, and fostering an environment of accountability in those you work with.

When organizations are recruiting, one of the top skills they look for in a candidate is their ability to collaborate. Today’s hiring managers know that collaboration leads to improved problem-solving, increased productivity and promotes interconnected team members who share expertise and learn from one another. Defining collaboration is tricky because it means different things across industries, departments and roles. In this course you'll learn about the meaning of collaboration, the concept of teaming in collaboration, and best practices for being a good team member and for being a successful collaborator. You'll examine conflict management styles to determine which one is yours, and the impact on your team.

To successfully lead others requires building emotional intelligence. This skill, sometimes referred to as Emotional IQ, or EQ, is the ability to understand how and why people relate and react to situations the way they do.In this course, you'll learn about emotional intelligence and the common characteristics shared by emotionally intelligent leaders. You will learn about the value of emotions and how they affect working relationships. You will also learn how to develop personal emotional intelligence skills like self-awareness and self-regulation. And you'll explore ways to build relational competencies like social awareness and social skills.

No one is an island, and this is particularly true in business. Success is dependent upon skilled, committed individuals coming together to achieve common goals. Building teams is essential to personal and organizational success. Whether your group is permanent or temporary, efficient and effective team leadership is essential. In this course, you'll learn methods for team building and team leadership. You'll also learn strategies for avoiding and mitigating team dysfunction and conflict. Finally, you'll learn how successfully leading teams is integral in the modern marketplace.

Companies often opt to create virtual teams in place of on-site teams. This allows employees to work from home or remote locations. However, if not managed appropriately, remote working may cause breakdowns in communication, collaboration, and teamwork. In this course, you'll learn how to develop the skills you need to show team leadership and be an effective member of a virtual team. You’ll explore personal traits that are useful when working on a team remotely. You’ll also learn strategies to stay connected with other team members, and ways to manage your time and overcome the challenges associated with managing teams remotely.

Leaders must execute the strategies they help create. Without execution, a strategy is just an idea. In this course, you'll learn how to build and lead an "execution culture" that empowers employees to translate strategy into action.

In a perfect business world, all employees would be ideally suited to their jobs, with skills and aptitudes fully aligned to their roles. In the real world, however, successful leadership requires coaching and mentoring. Leaders must foster a culture conducive to coaching and be capable themselves of stepping into a coaching role when it's called for. In this course, you'll learn coaching techniques for building dynamic and purposeful coaching relationships. You'll learn some coaching principles that will guide you in helping your team members exceed their preconceived limitations and reach their full potential.

It often seems like the whole world is on information overload. Each day, we encounter massive amounts of new false, or dubious information, alongside a steady stream of data that may, or may not, be relevant to our needs. As a leader, your critical thinking skills are essential for deciding what is important and making the best decisions for your organization. This course will help you improve your critical thinking skills. You'll learn about the intake, investigate, and act stages of critical thinking, as well as how to use analytical techniques to assess information. Finally, you'll learn the advantages of keeping an open mind through cognitive flexibility.

Managing teams successfully involves ensuring that team members can communicate with you and with one another and that they will collaborate effectively as a team. To achieve this, clear channels of communication are required for both on-site and virtual teams. In this course, you'll learn how to demonstrate team leadership by encouraging effective communication and overcoming communication problems. You'll explore strategies for encouraging team collaboration. Finally, you'll learn about tools and technologies that are commonly used for virtual teamwork and key considerations for establishing virtual communication guidelines.

All organizations must go through some type of change in order to adapt to new market forces. Adapting to change, whether it involves new processes, strategies, or personnel, is never easy, but is a vital aspect of a company’s long-term success and resilience. In this course, you’ll learn about key outputs of a change initiative, such as success factors that improve an organization’s flexibility and make it more resilient. You’ll explore how to identify stakeholder groups needed when adapting to new processes, and the roles they play in changing operations. You’ll also learn how to evaluate the three keys to sustainable change, discomfort, vision and proper skill level.

A virtual team can face the same difficulties as other teams, but remote teamwork also has unique challenges.In this course, you'll learn about tactics for managing teams that blend onsite and offsite members across time zones and geography. You'll be introduced to team leadership strategies for overcoming internal conflicts and handling collaboration and communication challenges. Finally, you'll learn how to evaluate and adapt your management style and approach to working on a team that is virtual.

Globalization is a reality. Once, only explorers and world travelers needed to be culturally knowledgeable, but now most of us work with people from different cultural backgrounds. Our variations in attitudes, beliefs, and communication styles present daily challenges for business leaders charged with managing across cultures. Managing diversity is now a necessary skill. In this course, you’ll learn about leading diversity. You’ll explore the dynamic nature of cultural intelligence (CQ) and how to grow it and use it to bridge cultural differences. You’ll also discover techniques for motivating, influencing, and managing across cultures, and adapting your own leadership style. Finally, you’ll learn about managing conflict across cultures by identifying and navigating cultural barriers and minefields.

Any leader is only as good as the people they lead, and it is the very rare leader whose team is comprised only of skilled experts at every position. For everyone else, employee development is key for effective leadership. Individual and team development must be a priority for you and your organization when seeking a competitive edge in the marketplace. In this course, you'll learn how to use motivational factors and actions for developing your team. You'll explore strategies for performance improvement, as well as how to set and maintain high standards. You'll also learn how to overcome common myths about development, and how to mitigate the challenges leaders face in developing people.

Diversity is a fact of life in the modern marketplace and workforce. In this course, you'll learn skills to help you manage and leverage diversity for the benefit of the organization.

In our ever-changing business world, the successful organization is the one that innovates successfully – survival depends on it. Innovation leadership plays a pivotal role by developing and supporting a culture that is open to a creative, innovative mindset. In this course, you'll learn the requirements for successful innovation and how to overcome obstacles to innovation. You'll also learn the characteristics of an innovation culture and how to establish a flexible innovation process that encourages creativity and innovative thinking in others.

Conflict is inevitable within any organization, and successful leaders must know how to manage conflict. Resolving conflict doesn’t have to be a negative force, and leaders can set the tone for conflict resolution, and how it's viewed by their teams. In this course, you’ll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.

The hallmark of leadership is being able to work through problems and make tough decisions using the skills and experience of your team. In this course, you'll learn how to use a three stage approach to engage your team in this effort.

All leaders have imposed limits–limits on time, limits on personnel, limits on budgets, limited resources. Faced with these limitations and the multiple goals leaders are still required to achieve, setting priorities is paramount to success. In this course, you'll learn methods for establishing priorities that will allow you to meet organizational and team goals. You'll learn how to evaluate and adjust your own style in regard to priority management principles, and how individual personalities and motivators can drive priorities. You'll also discover how to organize your time and manage disruptions to ensure you meet your goals and learn from the experience.

A powerful vision, clearly articulated, motivates people to take action and drives business results. In this course, you'll learn how to create and communicate a realistic and actionable vision that inspires commitment from people.

Things change. This is a truism in both personal and business life. Whether that change comes in the form of personnel, organizational hierarchy, or processes, change is inevitable in the workplace. Leading change requires successful leaders to have a process for managing change, whatever its source. This course will help you undertake change management and set the stage for implementing change. It will provide strategies for overcoming resistance to change and steps to help lead your team through the change process.

Judgment and decisiveness enable leaders to make the right decisions, even when circumstances are challenging. In this course, you'll learn skills to help you make and execute decisions more effectively, by yourself and with your team.

Charting the future in today's business environment requires leaders to think strategically like never before. Strategic thinking requires analyzing opportunities and problems from a broad perspective, continually assessing your organization and industry, and applying your insights to achieve sustainable competitive advantage. In this course, you'll learn the characteristics that distinguish leading with strategic thinking and the competencies required to do so. You'll learn how strategic management incorporates sound business strategy into your decision making, helping you meet your team's and organization's goals.

Ethical leadership requires more than just being an ethical person. It requires modeling, embodying, and embracing characteristics such as honesty, integrity, and trust - while also fostering and encouraging positive ethics in those you lead. It sometimes means making hard decisions that still allow you to face yourself in the mirror every morning. In this course, you'll learn about the different aspects of ethical leading. You'll learn how to communicate expectations for ethical behavior in the workplace, and how your personal and professional values can guide you to make ethical decisions. You'll also learn how to handle common ethical problems and dilemmas, and discover how to make ethics an ongoing part of your work culture.

If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This mean developing schedule management skills. The stress and potential for mistakes grows when you don't spend time organizing your time. In this course, you'll discover how schedule management can help you regain control of your time. You’ll learn how to leverage your personality to boost your productivity and explore techniques for dealing with time stealers. And you'll learn how to create practical to-do lists and keep them relevant and realistic.

Effective business leadership is never more needed than during the difficult times of a company crisis. The way you handle tough conversations or deliver a difficult message can make or break the situation. It's essential to have crisis management strategies to improve outcomes. In this course, you’ll discover ways of managing in a crisis, including how to manage difficult conversations and crisis communications.

People react to high pressure differently. Learning to cope with pressure and handling stress are very important, because you don’t want pressure to have a negative impact on your performance. In this course, you'll learn about managing stress and pressure, situations that trigger pressure, and how pressure can become stress. You'll also look at how stress affects you emotionally and physically, and how to respond to it. And you'll also learn strategies for managing stress by ensuring you have the right attitude, taking control under pressure, and using performance management to cultivate a "success mentality." You can then optimize your own performance, and prepare to cope with stressed colleagues.

When you're constantly adding items to your never-ending to-do list, feeling overwhelmed at work and at home, and finding your health and relationships negatively impacted, you are likely experiencing stress. Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. But while you may not always be able to control the external events causing your stress, by applying mindfulness techniques, you can control your reactions to them. This course explains the physiological, behavioral, and psychological signs and symptoms of stress and where it can come from. It outlines strategies for maintaining work/life balance and managing stress. It also covers ways to change your responses to stress and make them more positive and how to use relaxation techniques and adopting mindfulness to help you focus.

Even a small shift in direction can accelerate success. In this course, you will learn how to adopt a focused and flexible mindset, respond quickly with adaptive techniques, and empower others to reach the goal.

In today's business world, working together is key to success. In this course, you'll learn how to lead collaboratively, improve collaboration in your team, and reach across boundaries to collaborate with internal and external stakeholders.