De-escalation Techniques for Customer Service Professionals

Making the wrong decisions can have devastating consequences, financial losses, environmental damage, or even damage to personal and professional relationships. To ensure success in your career and goals, this 1000minds decision-making course will teach you a more robust and scientifically reliable way of making decisions. You’ll learn how to create collaborative projects, how multi-criteria decision-making works, and how to use 1000minds software to make the best decision. By the end of this course, you’ll be ready to create a proven plan so you can get what you want and achieve your goals with minimal risk.

In this Adobe Acrobat Pro course, Adobe Certified Instructor Jeff Witchel will reveal delightfully useful features so that you can work more efficiently to quickly accomplish your daily tasks. You'll be handed the keys to open a variety of graphic file formats directly in Acrobat Pro, combine a variety of files into a single PDF, change the order and orientation of pages, pull selected pages, extract images from existing PDFs, make edits, turn form layouts into interactive fillable forms, and more. Upon completing this course, you'll be flying through your tasks with tremendous efficiency using Adobe Acrobat.

Unlock your creative potential with this all-encompassing Adobe Illustrator course, covering everything from workspace setup to advanced 3D design. Led by award-winning designer Eric Vasquez, gain expert, step-by-step guidance on Illustrator’s core features to confidently create professional-quality designs. Whether you’re a budding designer eager to learn the ropes or a seasoned professional looking to deepen your knowledge of Adobe Illustrator, this course will provide the tools and insights needed to make your designs come to life.

This online course is designed to teach advanced techniques in Adobe Photoshop. It includes 55 intermediate-advanced level modules delivered in short, engaging video tutorials.

This online course is designed to give people a solid foundation in the basics of Adobe Photoshop.

Create with confidence and ease in this Adobe Photoshop course. From setting up documents to photo retouching, this is the best online Photoshop course to master your workspace like a professional in no time. Join award-winning designer Eric Vasquez to gain expert, step-by-step guidance on Photoshop’s core features. Designed for aspiring creatives and experienced professionals, this course equips you with the skills to bring your creative vision to life and produce stunning, high-quality designs.

This online course is designed to teach people how to use advanced techniques in Microsoft excel for work and study. It includes 23 intermediate and advanced level modules delivered in short, engaging video tutorials by an award-winning Microsoft excel mvp instructor, Ken Puls.

This course explores the fast-evolving field of AI ethics and the broader ethics of artificial intelligence, helping you understand how to apply responsible practices in real business contexts. Through real-world examples and case studies, you’ll see the potential risks of unethical AI usage — and the opportunities that emerge when businesses embrace responsible AI practices. By the end, you’ll be equipped with the knowledge and best practices to ensure your organization’s AI applications are ethical, fair, and aligned with both company values and societal expectations.

While artificial intelligence is clearly a growing area for many types of work, it’s easy to feel overwhelmed by its intricacies and implications. In this course, taught by longtime marketing analyst and passionate AI advocate Jim Sterne, you'll learn the basics of what you need to know to get started using AI. Upon completion of this course, you'll feel prepared to begin leveraging AI to your advantage.

This online course will help you learn to create polished and professional Keynote presentations, whether you are a beginner starting from scratch or need a refresher.

This online course is designed to teach people to use Microsoft excel more effectively for work and study. It includes 45 beginner, intermediate and advanced level modules delivered in short, engaging video tutorials by an award-winning Microsoft excel mvp instructor, Ken Puls.

This online course is designed to teach people the basics of Microsoft excel for work and study. It includes 22 beginner level modules delivered in short, engaging video tutorials by an award-winning Microsoft excel mvp instructor, Ken Puls.

This online course is suitable for anyone who wants to learn how to appear confident and relaxed while meeting with clients, attending an event or interacting with customers and colleagues. You will learn tips on using body language to communicate effectively in meetings and networking situations, best practices for delivering a speech and media interview and more.

The 23 module course teaches how to deftly navigate the world of business communications, draft a strong resume, conquer social media and many more essential business writing skills.

Our business writing skills course is the gateway to a whole new world of communication. Whether you are looking to communicate more effectively with customers, or want to write more effective emails and internal communications, this course will elevate you to higher echelons of communication prowess. By the end of this course, you will be a more confident, effective, and engaging communicator and you will be prepared to use these skills to find a new job, secure a promotion, or improve your performance in your existing role.

The GoSkills CAPM® Certification Training course is the ultimate resource for passing the CAPM exam — whether you’re taking it for the first time, renewing your certification, or upskilling your team. Led by industry expert and Harvard Business Review author Ray Sheen, this comprehensive course covers every process group and knowledge area included in the exam, fully aligned with the PMBOK® Guide 7th Edition and the latest CAPM exam updates. By the end of the course, you’ll be ready to approach the CAPM exam with confidence.

The GoSkills CAPM® Foundations course is ideal for beginners or those needing a refresher on the fundamentals of project management. The foundational knowledge covered in this course is essential for anyone wanting to pursue a CAPM credential or start a project management career. In this CAPM Foundations course, you will learn the most commonly used principles, tools and techniques for effective project management. By the end of the course, you will understand which tools are most commonly used, how to apply them successfully on your projects, and how to avoid some of the typical errors.

Collaboration drives productivity. From quick data sharing to coordinating team projects, knowing how to get the best out of Microsoft 365 apps can be a game changer. In 30+ bite-sized lessons, Deb Ashby covers the essentials of collaboration features inside various Microsoft 365 apps, including Outlook, Word, Excel, and PowerPoint, as well as Teams, SharePoint, OneDrive, Loop, Forms, and more. Whether you,re new to Microsoft 365 or have been using Office apps for years but want to know more about its collaboration features, this course will provide all the strategies you need to work better together.

Our communication skills course will help you communicate with confidence, so your audience remembers you and takes the action you want them to take. Learn how to make a great first impression, improve your voice, and become a better – and more confident – public speaker. Through a series of interactive, bite-sized lessons, you'll develop the confidence you need to deliver great speeches, nail interviews, and give great presentations every time. Our online communications classes are designed to help elevate your speaking skills and command the attention of any audience.

In life, conflict is inevitable. From simple misunderstandings to conflicting views, knowing how to deal with these situations can be challenging. In this 10-lesson course, we’ll cover essential conflict resolution strategies for the workplace, including how to use problem-solving techniques and negotiation skills. We’ll also cover how to deal with conflicts between managers and employees, and on virtual teams. Learn how to apply all these skills in various work settings. Don’t let past conflicts hold you back - invest in yourself and start this course today.

Enhance your productivity with AI-powered tools right inside your favourite Microsoft apps! In this 7-part course, you’ll learn how to unlock Microsoft Copilot, the powerful AI assistant now integrated into all your favourite Microsoft 365 apps including Excel, Word, PowerPoint, Outlook, and more. If you'd like to see how AI can supercharge your experience within Microsoft Office - or are looking to try AI tools for the first time - this course on Copilot will get you started. By the end, you'll understand how to save time and create amazing documents through the power of AI and Copilot.

A great online training course is a transformative tool that provides a repeatable and consistent experience to onboard new employees, upskill teams, and train clients or partners. Led by GoSkills course producer Dan Gorgone, and leveraging 10 years of GoSkills experience, learn how to replicate our foolproof process for creating engaging courses that boast above-industry average completion rates. Learn how to create online training courses that your learners will love, and smash your training goals with confidence.

In this online course you will discover the 7 essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition.

The art of delegation stands as a cornerstone for effective leadership. In this course strategic advisor and executive coach Dr. Carol Walsh will help you harness the full potential of your teams ensuring projects are executed efficiently, innovation is fostered and professional growth is nurtured. We’ll start by exploring delegation principles and guidelines. Then you’ll learn how the right culture and leadership styles contribute to better delegation and collaboration. So whether you lead teams in person or online these strategies will prepare you to successfully delegate within your leadership role.

Leading a team and managing projects can be highly rewarding, but these roles can also ask you to navigate challenging situations, like sharing difficult feedback with those you work with regularly. According to communication expert and course instructor TJ Walker, criticism should be objective, supportive, and provide specific directions for your team, leading to a more productive and satisfying work environment. This bite-sized course will help you start your journey toward becoming a better leader and project manager. Gain confidence, earn the trust of your colleagues, and foster important relationships by learning the essential steps to effectively delivering criticism.

In this Design of Experiments online course, you will learn the Design of Experiments or DOE. This design technique, which can be applied in several different methods, takes the results from a few carefully designed experiments and uses those results to create equations that explain how the product, process or system works. By the end of the course, you will know what the keys to a successful DOE analysis are, and you will be able to conduct a Full Factorial DOE and a Fractional Factorial DOE. If you are a member or leader of an analysis team using a methodology such as Lean Six Sigma, this technique will be a significant aid when your problem resolution requires a major change to your systems. In addition to covering experimental design approaches and methodologies, you will learn to use popular statistical analysis application Minitab to conduct your DOE and apply your results.

Take this Django course to learn Django in a fun way and build your skills in web development. This course is perfect if you are a beginner or if you want to refresh your existing knowledge with fresh insights from an experienced instructor. The course is delivered in a format that allows you to learn Django concepts with ease. In just 40 short video lessons this Django course will introduce you to the full Django process — from installation and setup to actually creating your very own project then on to version control and web hosting.

Learn how to effectively navigate professional and personal relationships by exploring the pillars of emotional intelligence and how to apply them. This engaging Emotional Intelligence course will enhance your conflict resolution and stress management and improve your self-awareness and control. In this 9-lesson course, we’ll cover core emotional intelligence (EI) skills, self-awareness, self-management, social awareness, and relationship management. We will also explore how EI can benefit professionals in leadership and customer service roles, as well as team environments. By the end of this course, you’ll be able to manage team dynamics and different communication styles with skill and empathy.

In this online course productivity expert Francesco D'Alessio will guide you in choosing the right productivity applications for your needs and how to best use each application. You will learn how to create smart notes for maximum recall, set goals and keep tabs on progress, track where your time is being spent, and effectively communicate with your team. Apps are a tool to your productivity like a shoe is to a runner. You will use them to support the productive habits and systems you create, helping to increase your output and execute on your plans. By the end of the course you will be able to unleash your productivity to meet deadlines at work, achieve personal goals and get more done in less time.

If you do any kind of research or analytics in your job, Microsoft Excel Charts can transform massive amounts of data into meaningful, actionable insights. Master data visualization and present your findings with charts and graphs that are easy to understand and visually appealing. Follow along as Microsoft MVP Deb Ashby walks you through all you need to chart your course to success and make your data points crystal clear!

Gain the essential Excel skills you need for accounting and financial analysis with the GoSkills Excel for Accounting course. You’ll learn how to use Excel to import and clean your data, validate data to ensure it is free of errors, master specific Excel formulas for accounting and finance, and create your own tax and debt calculators. The course includes free downloadable Excel accounting templates and exercises to help get you started. By the end of the course, you will be able to leverage Excel to boost your performance in your day to day accounting, bookkeeping, and financial analysis tasks.

Upgrade your Excel skills by learning how to capture data-driven insights with the GoSkills Excel for Business Analysts course. This intermediate-level course builds on the basics, introducing the concepts and features professionals need to better understand and develop their business. By the end of this course, you’ll know how to optimize your data and create eye-catching tables, charts, dashboards, and more.