Basic patient communication skills for beginners

The aim of this online course is to provide a basic understanding of early years development. It is important for us to understand how our approach to early years children can make a world of difference and also to help enable parents/carers to encourage the best outcomes prior to needing to make a referral.

This course is designed for staff members who will be working in the health sector in a clinical role within the United Kingdom. The aim of this training is for the learner to be able to understand Asthma from triggers to diagnosis to medication at an intermediate level, as required by your workplace, it is very text heavy with necessary documentation included. Depending on prior knowledge and experience this course may vary in time taken for completion and may take up to 3 hours.

This course is designed for any staff members who will be working in the health sector, either in a clinical or non-clinical role. The aim of this training is for the learner to be able to carry out basic life support as required by your workplace. You will always adhere to your workplace protocols, gain an understanding of what you will need to do and why, maintaining professional practices throughout.

This course is designed for General Practice Staff, to provide a deeper understanding of what ill health is, how it can impact upon people, their attitudes and how to help them whilst providing a caring approach towards them. This course provides some examples of what could occur in a stressful situation, how to demonstrate that you are listening and have understood the situation and can help to provide a good outcome to the discussions/situations whilst being aware of your surroundings.

This is an online training course aimed at staff working in general practice needing to undertake the role of a chaperone. The course will equip the learner to confidently chaperone a patient through an examination by a healthcare professional.

This course is designed for all General Practice staff. The aim of this online course is to provide a deeper understanding of how stress can impact upon people, their attitudes and how to help resolve the conflict that could prevail.

This course is designed for any staff members who will be working in the health sector in a clinical role. The aim of this training is for the learner to be able to understand Dementia from diagnosis to medication as required by your workplace. You will always adhere to your workplace protocols, gain an understanding of what you will need to do and why, maintaining professional practices throughout.

This course is designed for clinicians within general practice who carry out Diabetic foot checks, this may take the full 3 hours, or less depending on prior knowledge and experience. The aim of this training is for the learner be able to provide Diabetic foot checks to their patients, dealing with and record findings, knowing what to do and who to refer too. When exploring recording details, we will refer to the SystmOne platform within the NHS. Some lessons are longer than others, encouraging learning through visual representation alongside medical names and details of the conditions explored through various activities.

This course is designed to equip Managers with skills and knowledge necessary to conduct effective interviews in various professional settings. From entry level of understanding the fundamentals of fair assessment to mastering advanced questioning technique, useful nationally and internationally. This course offers a well-rounded approach to interviewing excellence and is aimed at Managers and individuals involved in the hiring process, containing downloadable content, it may take up to 2 hours to complete based on your prior experience and knowledge! Please remember to use this course in line with your organisation’s workplace protocols as well as maintaining confidentiality throughout.

This course is designed for clinicians at an intermediate level within general practice, who record patient details within the NHS, who will be providing face-to-face care as part of their role within the UK. The aim of this training is for the learner to be knowledgeable regarding liver disease in Primary Care, being able to confidently identify risks and manage their medication. You will be expected to have some knowledge regarding medication, prior to completing this course, depending on prior experience and knowledge may take up to 3 hours to complete.

This course is dedicated to equipping you with the essential skills and knowledge to effectively manage staff performance, including addressing and improving poor performance which can be applied Globally, being relevant for 'Entry level' and also 'Intermediate skill sets'. Please be mindful that the completion of this course may vary in time to complete, depending on your prior knowledge and experience. This could take up to 3 hours to complete if you are at Entry level. Throughout this course, you will engage in interactive modules, real-life scenarios, and practical exercises designed to enhance your learning experience.

This course is designed for staff who will be working in the health sector in a Primary and/or Secondary clinical care role or Administration, including Secretaries, Prescription Clerks and staff carrying out Hospital referrals within the UK. It could take up to 1 hour to complete based on your current knowledge and workplace experience and is at an intermediate level, which can be downloaded and used as required, depending on your own learning needs and memory retention. Once you become familiar with the abbreviations, acronyms and terminology you should be able to refer to and use them within your workplace.

This course is designed for General Practice Staff, working on the SystmOne platform who will be providing prescriptions as part of their role. The aim of this training is for the learner be able to provide prescriptions to patients upon their request. Staff will also understand the screens that are involved with the process whilst adhering to any workplace protocols, understanding what to do with any concerns or queries as well as maintaining confidentiality throughout. 

This course is designed for General Practice Staff, working on the SystmOne platform who will be providing prescriptions as part of their role. The aim of this training is for the learner be able to provide prescriptions to patients upon their request and being able to confidently deal with the less standard queries, for example aligning patient's medications on the repeat slip etc.

This course is designed for clinical staff members who will be working within the medical health sector who can confirm life extinct, within Great Britain and should take up to 2 hours to complete based on your prior knowledge and experience. The aim of this training is for the learner to be able to understand the terminology and general processes of preparing for death and DNACPR, as required by your workplace. You will always adhere to your workplace protocols, gain an understanding of what you will need to do and why, maintaining professional practices throughout.

This course is designed for any staff members working in the health sector in a Primary and/or Secondary care clinical role in the United Kingdom and could take up to 1 hour to complete based on your current knowledge and work place experience. The aim of this training is for the learner to be able to understand Pulse Oximetry and Oxygen Saturation as required by your workplace. The recording details will be specific to SystmOne only but all other information will be generic.

This course is designed for any Practice Staff who will be working on Reception as part of their role. The aim of this training is for the learner to be able to carry out the basic Reception duties as required by your workplace. You will learn to understand the screens that are involved whilst adhering to your workplace protocols, gain an understanding of what to do with any concerns or queries as well as maintaining confidentiality throughout. 

This course is aimed at staff that may be responsible for upholding key HR principals to maintain fairness, equality and comply with employment law. This course will cover the core aspects of recruitment, selection, and induction, to give a broad and relevant overview.

The aim of this online training is for the learner to be able to complete referrals as requested by the clinicians. You will learn to understand the screens that are involved with the process whilst adhering to your work place protocols, and gain an understanding of what to do with any concerns or queries as well as maintaining confidentiality throughout.

This course is designed for anyone expected to undertake Project Management as part of their job role, including Managers and Partners within the UK. The time taken to complete this course will depend upon prior experience and knowledge, with downloadable PDF’s. The aim of this training is for the learner to understand basic principles of Project Management, be able to carry out tasks involved and understanding why these are necessary within your role. This course has been created to help guide you, to become familiar with what you might be expected to do and how to start approaching your Project.

The Undertaking Effective 1:1s with Staff course is designed to equip Managers with the skills and techniques necessary to conduct effective 1:1 meetings with their team members. Through this training, Managers will learn how to prepare for, conduct, and follow up on 1:1 meetings to ensure that they are productive and meaningful. The course content can be applied Globally, being relevant for 'Entry level' and beyond, the completion of this course may vary in time, depending on your prior knowledge and previous experience, taking up to 3 hours to complete if you are at Entry level with limited experience.

The Undertaking Staff's Annual Appraisals course will help Supervisors/Managers conduct thorough and constructive appraisals: being critical for evaluating employee performance, goal setting and fostering professional growth. There are interactive modules, real-life scenarios and practical exercises, to enhance learning experiences. You will gain tools and techniques to conduct appraisals that are fair, motivating and aligned with organisational objectives that can be applied Globally, being relevant for 'Entry level' and beyond. The course may vary in time to complete, depending on your prior knowledge/previous experience,, taking at most 3 hours to complete if you are at Entry level with limited experience.