Customer Service for Technical Staff HFFC-024, HOC-023

In the context of constant and rapid change, organisational and financial challenges, such as restructuring, the function of leadership is key to navigating and motivating people in achieving goals. This course has been designed for those who have line management responsibility or lead a matrix management team and wish to further build their people management skills in the technical services environment. This two day CPD will focus on theories and models of leadership through a practical and tailored approach to leadership for technicians. The course will utilise work-related case studies to enhance your learning.

Have you thought about the results of your behaviour on your professional effectiveness and your career? Have you considered how lack of assertion impacts organisations and your own development? Based on well-researched theories and rooted in everyday practice, this CPD will empower participants to instantly embed their learning into the workplace, enabling them to become more confident with their behaviour at work. We will work with real life scenarios and will be referring to real life practices to make the session as experiential as possible and to empower participants to take the learning and start using it straight away.

Technical professionals in the workplace must have a clear understanding of stress and be able to recognise its early signs as it can affect everyone. This course explores how they can increase their capacity to recover and bounce back from workplace setbacks and crises, and in so doing, build resilience to overcome stress and challenges in the technical services environment. It will focus on simple and practical processes to enable participants to effectively deal with stress for a positive impact on themselves and everyone around them.

A half day course with the option of extending to a full day with support relating to professional registration and HEA fellowship if appropriate. This highly interactive course is aimed at helping technical staff explore their own career development based on self-awareness of strengths and skills and openness to the opportunities available to them. The course will not outline a specific career pathway or promotion plan as this will differ between institutions.

The aim of this course is to increase the knowledge and skills related to change management for technical staff.

Influence, motivate and boost performance through coaching skills.

We communicate all the time, even when we do not say a word, and the results that we get are directly linked to how well we do it. Effective communication and networking skills are essential in every aspect of our lives, both at work and outside of work. They underpin building and maintenance of relationships that enable us to achieve our goals. This course will give participants an insight into the communication process and equip them with practical techniques and tools which will noticeably improve effectiveness of their communication and networking. It has been designed in a way which draws on real life scenarios and aims for immediate application.

Read, respond, and manage situations through the power of emotional intelligence.

Learn how to maximise income generation using technical resources and services. To introduce a successful university income generation model that can be adapted and applied by technicians in their own institutions.

The course will provide participants with the chance to discuss the sorts of ‘pastoral’ care conversations that they find most challenging and will focus on the key skills needed to provide the type of support that is appropriate within their role as a technician.

Our jobs or careers are ever-changing and so our abilities and skills should be changing alongside this. Companies and organisations can sometimes only have one or two roles, with hundreds of applicants applying. It is essential to put yourself in the best position possible to be successful in the job or career you are in now and allow you to progress or side-step into other roles. This course will provide participants with essential methods and information to take charge of their own development and identify desirable skills they have to plan and achieve their ideal career.

Explore theories of leadership and management alongside workplace experiences in this holistic and tailored learning experience. This course covers eight key topics, linking theories of leadership and management together with workplace experiences, providing a holistic learning approach. Active learning sessions intend to develop personal and professional leadership and management skills for enhanced planning and delivery of services. Discovery learning is actively encouraged with collaboration amongst participants to discuss core concepts and reflect on current practice to create a more tailored learning experience. We will consider communication, motivation, delegation, team roles and theories of team development affecting the efficiency of teams.

This highly participative, online session is a chance to develop a deeper awareness of your own communication style and will introduce a number of practical ways to enhance your approach and influence with others.

In association with the Royal Microscopy Society, this course covers the functionality and operation of light microscopes. It is a hands-on course and delegates will be able to have a better understanding of how to use, set up, dismantle and service light microscopes. Delegates will be trained to maintain and troubleshoot their own instruments to save costs on external company call outs while also improving their own CPD record.

Get a practical insight into project planning, and go from project initiation to building a project schedule. This workshop is aimed at technicians involved in running small to medium sized projects in the workplace who have had little or no project management training. The workshop will focus on planning as the foundation for successful project management and participants will take away an accessible, flexible and scalable framework for planning projects.

This CPD is suitable for any technical and professional services staff who are planning to support, or are already supporting, an apprentice in the workplace as part of their role. The one day interactive CPD will focus on developing skills to identify opportunities for evidence collection in order to demonstrate competence against the apprenticeship framework through a practical and tailored approach to supporting an apprentice. The CPD will provide practical help and guidance for technicians in understanding the apprenticeship standard and their contribution in ensuring apprentices achieve successful outcomes.

Technical staff are increasingly taking on teaching and demonstrating roles. Whether it is one-on-one training on specific techniques or small group training and demonstrating, this course will equip you with the tools you need to perform this role and contribute effectively to the student experience. The course is recommended for technical staff with a role in training or teaching undergraduates, postgraduates, postdocs, new colleagues and apprentices. It is relevant to all academic disciplines and will promote personal and professional development, which is valuable to both you and your employer.

As a new or aspiring manager, the role of supervision and management can be both exciting and challenging. To succeed, you will need people management knowledge and skills, coupled with process management practical tools. This is the backdrop for designing and developing a tailored course to help technicians feel and become confident in stepping into supervision and management. Throughout the course participants will be expected to apply the concepts and techniques taught to work-related situations in order to enhance their learning for effective transition from a specialist to manager.

This course has been specifically designed for professionals, managers, and leaders who wish to enhance their ability to achieve their goals. It focuses on helping individuals understand their role clearly and avoid getting overwhelmed by the daily demands of their work. By providing practical skills and techniques, the course equips participants with the necessary tools to improve their time management in various areas such as operations, projects, and customer service. Ultimately, the course empowers individuals to immediately apply their newfound knowledge and effectively utilise their time to accomplish more.