About the CPD Course
This course is delivered as a half day interactive course which raises awareness and understanding of the factors that may make a customer vulnerable. This includes the ageing process, cognitive difficulties and mental health issues. Delegates participate in an experiential exercise which simulates some aspects of sensory loss. This helps to develop empathy and understanding of how a person with vulnerabilities may experience the service or products that the organisation provides. Delegates build on this experience and the increased knowledge and understanding of vulnerable customers developed during the course to identify improvements and changes to their own business practice.
Receive more information
CPD Provider
CPD Subsectors
Anti-Terrorism
CCTV
Event Security