Customer Service Skills

This Abrasive Wheels course helps learners understand the risks associated with using abrasive wheels, and what controls can be used to ensure the safe use of abrasive wheels.

This Accident and Incident Investigation training course is designed to provide learners with an introduction to accident and incident investigation and show how non-complex incidents can be investigated effectively. The course explains the general types of adverse events that employers should investigate, what should be done during the investigation and how to ensure that effective actions are both taken and maintained.

This ADHD Awareness course provides learners with the knowledge they need to support young people who have been diagnosed with ADHD. It informs learners about the different ADHD presentations, the treatments and therapies available to young people who may have ADHD, and how best to support children with ADHD in the classroom (including a range of high-quality, inclusive teaching practices).

This Advanced Safeguarding Adults course teaches learners about all aspects of safeguarding, including the different types of abuse and neglect, and the principles of capacity and consent. It outlines the learner's legal responsibilities, in line with the relevant legislation, and the roles of statutory bodies, as well as how to identify an adult in need of safeguarding support and the steps to take to minimise their risk of abuse and neglect.

This Advanced Safeguarding Children course builds upon a learner's existing knowledge of safeguarding procedures. It further explains the learner's responsibility to safeguard children, the safeguarding structure and how to recognise when a child is in need or at risk of significant harm, and the child protection procedures that are used for safeguarding children at risk. It also explains how a referral is made to social care and the next steps following this referral.

This Anaphylaxis Awareness course helps learners develop their awareness of what causes anaphylaxis, identify the common symptoms of allergic reactions and anaphylactic shocks and understand how to administer first aid in an emergency situation, including the proper use of auto-injectors.

Understand how to implement essential anti-bribery precautions with this online course.

This Anti-Money Laundering (AML) and Financial Crime training course is intended to provide a background for firms that are subject to the Money Laundering Regulations and also those outside the ‘regulated’ sector that might still be used in the money laundering process. The course covers areas of the law that deal with the prevention of financial crime.

This Asbestos Awareness (Category A) course is suitable for anyone who may be exposed to asbestos at work. The course helps learners understand how to work safely, avoid disturbing ACMs, and ensure their work activities are compliant with the Control of Asbestos Regulations 2012.

This Autism Awareness course is a introductory course is designed for anyone wishing to understand more about autism. It is suitable for anyone who supports autistic children, young people, and adults (not in an education setting) in a variety of contexts. The course explores what autism is, looks at the concepts of neurodiversity and the autism spectrum, and considers common misconceptions. Learners will understand that autistic individuals share common areas of difference, but have their own profile of strengths and challenges. It offers some practical supportive strategies and includes sections of tailored learning content.

This Autism Awareness in Education course teaches those working in an education setting how to effectively support autistic children and young people in their care. It explores what autism is, looks at the concepts of neurodiversity and the autism spectrum, and considers common misconceptions. Learners will understand that autistic individuals share common areas of difference, but will have their own profile of strengths and challenges. It looks at using the Graduated Approach to provide effective, individualised support and offers some practical supportive strategies that can be used in educational settings.

This Basic Health and Safety Training course teaches learners how to identify the risks to health and safety that may be present in their workplace, about the legal duties both they and their employer have for ensuring a safe working environment, and the importance of following precautionary measures and procedures.

This Basic Life Support course provides the knowledge required to recognise and respond to emergency situations. It covers areas such as primary and secondary surveys, cardiopulmonary resuscitation (CPR), automated external defibrillators (AEDs) and the recovery position, including child and infant adaptations. A variety of emergency situations are covered within the course, including choking, anaphylaxis, diabetic hypoglycaemia and hyperglycaemia and how to recognise differences between a heart attack, cardiac arrest and respiratory arrests. This is a varied and informative course aiming to give the learner the confidence to act quickly and appropriately when faced with an emergency situation.&nbsp,&nbsp,

This Bullying & Harassment course comprises four modules that introduce learners to the Equality Act 2010 and how it relates to harassment, the legislation that applies to bullying, and what constitutes bullying. The course will also help employers carry out a bullying risk assessment and implement measures to support people who are being bullied or harassed at work.

This online Care Certificate course provides learners with the knowledge and theoretical components needed to complete the Care Certificate. It does not provide learners with the Care Certificate, but rather teaches them how to achieve it and the skills they need to demonstrate to meet the 15 standards.

This CDM Regulations course is designed for key duty holders to provide an awareness of what they are required to do under CDM Regulations 2015. By taking this course, learners will understand the importance of planning for and integrating safety management into the planning and design stages of construction projects and ensure that their work practices are complying with the law.

This Cellar Management course will ensure that all employees working in any establishment with a bar have the appropriate knowledge needed to properly store, prepare and pour cask ales and keg beers. The course will develop an understanding of the types and styles of beers available, provide and understanding of why cellar management is important, teach learners how to safely accept and store beer deliveries and instruct on how to carry out routine cleaning to ensure the bar, glasses and cellar maintain high hygiene standards.

This Challenging Behaviour course provides learners with the knowledge they need to respond to challenging behaviour in children of all ages. It goes into detail about the underlying causes and functions of the behaviour, the proactive strategies you can use to reduce the likelihood of it occurring, and how to deflect or react to low-level behaviour. Extreme challenging behaviour is also discussed - the course covers de-escalating incidents and putting targeted support in place to help a child after repeat episodes.

This Child Mental Health course helps learners to recognise when a child is showing signs that suggests they’re struggling with their mental health. It will teach learners about common mental health conditions, their risks and symptoms, and what they can do to support and help the child.

This Child Sexual Exploitation and Child Criminal Exploitation Awareness course teaches learners about child criminal and sexual exploitation. They will learn how to recognise signs of exploitation, what the risk factors and protective factors are, how young people become involved, how to act on their concerns, and how to support victims of exploitation.

This Cleaning in Food Premises course is designed to help learners understand their responsibilities under food safety law so that the premises can be cleaned thoroughly, effectively and safely. The course covers topics including cleaning schedules, food safety, health and safety, cleaning methods, pest control, and waste disposal.

This Coaching and Mentoring course gives learners the knowledge and practical tools they need to coach and mentor with confidence. The course covers three key areas - foundations, principles and practice - and will guide you through how to plan a successful session, develop efficient frameworks, and evaluate the coaching and mentoring session once complete.

This COMAH course is designed to help establishment operators understand more about the Control of Major Accident Hazards regulations 2015 and the new Seveso II Directive, so they can apply the legislation to their workplace, control the risks by preparing a MAPP, and protect employees and the environment from harm.

This Communication Skills course teaches learners about the importance of effective and efficient communication, how to communicate with confidence, how to communicate to support inclusion and equality, and how to communicate in difficult situations.

This Communication Skills in Health and Social Care course teaches learners how to communicate effectively. It covers the different types and methods of communication, including adaptations for people with autism, dementia and hearing impairments. It also details the barriers to communication, how to overcome them, and how to respond to conflict appropriately and effectively.

This Complaint Handling course is designed to provide learners with the knowledge and skills required to effectively deal with complaints of all levels, whether the complaint is submitted via email, on social media, over the phone, or made in person. It looks at the main ways to handle a complaint and the stages involved when investigating.&nbsp,

This Conflict Management course is designed to train senior members of staff and employees in how to prevent and handle conflicts that occur in their workplace. It familiarises them with common causes and signs of conflict, how the law relates to conflict management, how to carry out a conflict risk assessment, ways to prevent conflicts, and methods for handling confrontations and ongoing cases of conflict – including types of alternative conflict resolution.

This Conflict Resolution course is designed to help employees understand the common reasons why conflict arises, and provides advice and strategies that can be implemented in order to bring constructive outcomes from difficult situations. The course looks at different types of conflict, how a conflict can develop through stages and both external and internal conflicts. It covers emotional intelligence and self-reflection, including how these are key to resolving conflict, and the influence of tone of voice and body language.&nbsp,

This Control of Substances Hazardous to Health (COSHH) course teaches learners about the risks associated with working with hazardous substances and how they can be controlled. It teaches learners what employers should do to identify, assess, and control hazardous substances and how employees can follow suitable control measures. It has been designed to help businesses comply with the COSHH Regulations 2002. The course details both the employee and employer responsibilities when working with hazardous substances. It covers the ill health effects that can occur when working with hazardous substances, and what control measures the employer should implement to minimise the risks people face when working with, or are near, these substances.

This COSHH for Clinical Environments course will help learners to understand how hazardous substances pose a risk in clinical settings and how they can control them. It will make them aware of the Control of Substances Hazardous to Health Regulations (COSHH) and what it requires of both employers and employees. Knowing this will enable learners to implement and maintain safety measures that prevent occupational ill-health.

This COSHH Training for Cleaners course provides learners with the knowledge needed to carry out cleaning responsibilities safely and in line with the Control of Substances Hazardous to Health (COSHH) Regulations. It covers key topics including risk assessments, identifying hazardous substances and eliminating or controlling the risks. It also explains the types of control measures that employers may implement for their work activities and how to carry out cleaning duties safely.

This County Lines training course is designed to teach learners about County Lines, including how they operate and who is at risk. The course also teachers learners how to identify County Lines and how to respond, as well as the importance of early intervention and prevention.