Spotlight on Attitudes, Rights and Respect eLearning

This eLearning provides an overview of the statutory Complaint Handling Code which came into effect on 1 April 2024.The course will enable participants to, Explain the purpose of the Code, Define a complaint, Explain the Code timescales for acknowledgements and responses at each of the two stages of the process, Identify when the self-assessment should be completed, List who landlords must report back to on wider learning and improvements from complaints.

This eLearning shares the results and recommendations of the Housing Ombudsman’s Spotlight on Noise (released October 2022) and the subsequent follow up report (released April 2024). The aim is to share the findings from the 'Spotlight Report on Noise Nuisance' published in October 2022 and the subsequent follow up report released in 2024. The course will enable participants to, Recall the reasons why we focused on noise for this ‘Spotlight Report’, Identify good examples of how landlords are building community relations, Select key elements of our recommendations, Highlight the steps landlords have taken to change their noise policies and procedures.

The workshop is based on the Housing Ombudsman’s Spotlight on Attitudes, Rights and Respect report published in January 2024. In the workshop we will be discussing the report and the recommendations for case handlers. It is an opportunity to share good practice happening in the sector and to network. Before registering for the virtual workshop, all attendees will need to complete the Spotlight on Attitudes, Rights and Respect eLearning.

The workshop is based on the Housing Ombudsman’s Spotlight on Attitudes, Rights and Respect report published in January 2024. In the workshop we will be discussing the report and the recommendations for landlord leaders. It is an opportunity to share good practice happening in the sector and to network. Before registering for the virtual workshop, all attendees will need to complete the Spotlight on Attitudes, Rights and Respect eLearning.

Centre for Learning, Spotlight on Damp and Mould eLearning This module shares the results and recommendations of the Housing Ombudsman’s Spotlight on Damp and Mould Report, which was published in October 2021 and the follow up report published in February 2023.The course will enable participants to, Identify the reasons why we focused on damp and mould for this Spotlight Report. Select the reasons why complaints are a valuable learning opportunity. Identify the 10 key factors which impact how successful damp and mould plans are in practice. Once participants have completed this module, they can sign up for the virtual classroom which gives landlords and other housing professionals the opportunity further embed the key learning objectives and to discuss the recommendations from Spotlight on Damp and Mould report published in October 2021 and the follow up report published in February 2023.

This module virtual classroom allows attendees to discuss the results and recommendations of the Housing Ombudsman’s Spotlight on Damp and Mould published in October 2021 and the subsequent follow up report published in February 2023. It is an opportunity to share good practice happening in the sector with regards to damp and mould in the housing sector and to network.

This virtual workshop allows attendees to discuss the results and recommendations of the Housing Ombudsman’s Spotlight on Knowledge and Information Management Report, which was published in May 2023 and the follow up report published in Jan 2025. It is an opportunity to share good practice that is happening across the sector with regards to Knowledge and Information Management in the context of the report and to network with those in the sector.

The workshop is based on the Housing Ombudsman’s Spotlight on Noise (released October 2022) and the subsequent follow up report (released April 2024). In the workshop we will be discussing the reports and the recommendations. It is an opportunity to share good practice happening in the sector and to network. Before registering for the virtual workshop, all attendees will need to complete the Spotlight on Noise eLearning.

This course follows on from Dispute Resolution Principles and explores how to apply the principles in practice. It includes: The 3 elements that can cause a service request to escalate into a complaint: Time, Action and Communication (TAC), How the dispute resolution principles can help you to create a positive complaint handling environment, 3 case studies. The first will be on repairs, the second on antisocial behaviour (ASB) and the third on managing a resident's unacceptable behaviour.

This course describes the Housing Ombudsman Service Dispute Resolution Principles, they are: Be fair, Put things right, Learn from outcomes. By exploring the Dispute Resolution Principles through case studies and good practice examples, at the end of this course, learners will be able to: apply dispute resolution principles to help you effectively resolve complaints, recognise the importance of organisational culture in creating a positive complaints handling environment, identify cultural changes that will bring better outcomes for your residents and your organisation.

The aim of this course is to share the findings of the Housing Ombudsman Service's Spotlight on Knowledge and Information follow-up report released in January 2025. It is an opportunity to share good practice that is happening across the sector with regards to Knowledge and Information Management in the context of the report and to network with those in the sector.