Active Listening

In this course you’ll learn strategies to solve customer problems honestly, efficiently, and with confidence.

Ah, Robot Wars! The hit TV show where contestants build robots using everyday objects and then make them fight to the death! When it comes to weapons, these things are vicious. But what if you work with these tools every day? Abrasive wheels are incredibly useful but also very dangerous when used incorrectly. There are many types of abrasive wheel to suit a wide range of applications, so it’s important to know what to look out for, and how to use and handle them safely.

Correctly reporting incidents at work is an essential part of your business. That’s why iAM Accident Reporting Training is a crucial part of all personnel and workplace compliance training. It will teach you all you need to know about reporting accidents in the workplace, tracking safety progress and improving working conditions for employees.

As a coach, encouraging people to take accountability is a big part of what you do. Yes, you'll guide them, but it's all about helping them remain accountable for their progress. Let's progress into this course!

Organisations must be prepared for active-shooter events. If you’re not, it could cost lives. Fortunately, there are steps you can take to be ready for a potential active-shooter incident.

Adapting to change can be tricky if you aren’t flexible enough (and we're not talking yoga stretches here). This course contains hints and tips that’ll help you become more flexible and adaptable.

No one likes having the finger of blame pointed at them. Right or wrong, it's damaging for your self-esteem and for trust. Thankfully there are some simple changes you can make!

In an ideal world, no-one would have to face aggression and violence at all. Unfortunately, many of us are faced with it at work, sometimes on a daily basis, whether from a customer or service user, or even from a colleague or boss. No matter the source, it isn’t pleasant and can be extremely stressful, affecting performance, personal relationships, mental health and also your wellbeing.

AI is fast becoming an invaluable tool for businesses. After all, it can help you draft content and discover customer insights. Not to mention saving you time and helping to spark creative new ideas. But while AI’s making waves, it’s also worth considering where you’d be if the systems you rely on go down. How will you manage this and other risks and make sure you still meet relevant regulatory requirements? Artificial Intelligence is a powerful tool that works best when you take control, especially when it comes to making ethical choices. This course will walk you through creating and maintaining an AI policy for how and when AI should be used in your workplace. It will also explore the risks associated with using AI.

AI relies on data, so it’s important to integrate the General Data Protection Regulation (GDPR) into how your business operates. When you’re using AI, security, transparency, and consent around data is important. This course will show you how to maintain compliance with GDPR and the requirements laid out by the Information Commissioner’s Office (ICO). It’ll also walk you through when and how to complete a data protection impact assessment (DPIA.)

You and your colleagues work hard to make sure your school or college is a safe, nurturing place for students. But unfortunately, abuse can happen anywhere. And even if the relevant staff code of conduct is clear and accessible, it doesn’t guarantee that staff will always follow it. You need to take all safeguarding concerns and allegations made against adults working with children seriously. Understanding the difference between low-level concerns and allegations that may meet the threshold for harm will help make sure your response is appropriate. This course will walk you through the difference, and how to respond, so you can prioritise student welfare at all times.

Food allergies are really serious and people with them can die. Did you know there are 14 major food allergies? Food allergens can cause life-threatening reactions and ailments in people that could be avoided by knowing what to look for. Allergens need to be mentioned on labels or menus, but if you are not aware of which foods they are in and they are given to a person with an allergy then this could cause serious risk which could leave them with physical and emotional trauma.

Understanding what allyship is and how to be a good ally will help you contribute to a workplace that creates inclusive teams in which diversity is championed. It can feel uncomfortable to acknowledge privilege and mistakes. But you can use yours to support your colleagues and work towards an equitable workplace for everyone.

This course will help you identify what counts as a bribe and take steps to minimise the risk of corruption taking place. It will also show you how risk assessments can be an important part of your anti-corruption toolkit.

Unfortunately, racism still undermines the rights of employees in many workplaces. Sometimes, it’s easy to spot and challenge. But sometimes, it’s subtle and embedded in policies, processes, or unconscious attitudes. Racism is never acceptable. To work towards a workplace that’s fair for everyone, you need to commit to actively challenging and overcoming it. It’s time for you to take action. Because you have an important role to play in making sure racism isn’t present in your workplace.

Anxiety. We all suffer from it. Some of us with mild symptoms, but others can suffer severely. Whichever end of the scale you fall on, this course will help you try and calm that anxiety or even remove it completely.

Asbestos kills. It’s nasty stuff! This comprehensive introduction to the dangers of working with asbestos will help mitigate against breathing in those airborne blighters, and prevent asbestos-related illness and disease.

Our asbestos awareness refresher course is ideal for those who want a quick reminder of the key learning points, Play the game, keep iAM safe and level up your asbestos knowledge!

It can be difficult to ask for help. Doing so might even make you feel like you've failed. But asking for help is actually a sign of strength! This course will show you the how.

Being assertive is essential for making yourself heard and gaining respect. But you might find yourself sitting at the passive end of the spectrum, or muddling assertion with aggression. There is a happy, but assertive, medium.

A child’s first day at school can be a pretty overwhelming experience. Saying goodbye to their parent or carer might lead to crying or clinginess. But all children are different, and some may experience more distressing emotions and anxieties about being separated. Suitable for parents, carers and teachers, this course will show you some of the causes of separation anxiety and provide tips on how to help.

Finding the best people can be a real challenge for leaders, especially those with limited experience of hiring. Although it’s a fairly simple concept (need a person, find a person, bring them on board), the realities of recruiting can be harder than you’d think.

Taking the time to understand some of the most common management mistakes will give you the insights you need to ensure these errors aren’t being made on your watch. With this positive approach to employee satisfaction and retention, you’ll be a talent magnet and the envy of your industry.

Safeguarding is about taking responsibility for protecting the health, well-being and human rights of people who might be vulnerable to abuse. Everyone needs to be aware of the risks of abuse and know how to respond to the warning signs. Abuse can happen to anyone. However, some people are more at risk than others. If your work or volunteer activity brings you into contact with children or vulnerable adults it’s really important to learn how to safeguard them from harm.

Are you new to BEDI? Do you want to create a super innovative, happier, more productive workforce, but don't know where to start? Check out this Toolkit and we will show you how! Be the BEDI-Jedi.

In this course you’ll learn the difference between coaching and counselling. You’ll also learn ways to avoid becoming your team’s counsellor.

It’s hard to talk about wellbeing without sounding too ‘new age’, but what does it really mean? We’re talking about people being happy, healthy and comfortable. Simple enough. But it sounds like hard work, right? Not necessarily. There are ways to keep your wellbeing robust without doing anything particularly challenging – phew! And when your wellbeing is peaking, both mentally and physically, there’s nothing you can’t do. Important stuff, then.

You can move forward in both your career and life outside work by becoming your best self. When you feel great, you can do great things. Being your best self will help you achieve the things you want to, bring out the best in others, and feel fulfilled.

In this article, we’ll cover five of the most frequently asked questions about Brexit for business leaders, What is the Withdrawal Agreement?, Will my business be affected by Brexit? What are the ‘rules of origin’ for traders? What are the new rules for hiring EU Nationals? How will Brexit impact work-related travel in the EU?

It can feel intimidating to reveal yourself to your colleagues. But being your authentic self at work holds many benefits, for you, your team and your employer.

You’ve heard it before, and you’ll hear it again, “I’m sorry, not this month. The budget doesn’t allow for it.” Pretty annoying when that happens. But you know it’s for the best, because it’s essential for a business to have a budget in place. A budget isn’t an arbitrary constraint on your spending. It’s a detailed plan for your money, helping you decide the best thing to do with it. Knowing your budget frees you up to make better business decisions and helps keep you afloat.

It's vital to build trust with your colleagues. It’s also important to know how to rebuild trust when it’s broken – whether with employees, customers, or others in your team.