Customer Service Training

This training programme provides the background safety knowledge required for people who work with abrasive wheels.

This Anti-Bribery Course aims to raise awareness. It explains the four offences that can be committed under The Bribery Act. And it looks at the fine line between gifts and bribes – when is it acceptable to give a gift or hospitality? And when might they be seen as a bribe? It also explains what you should look out for – the signs that suggest that bribery might be taking place. It looks at what you should do if you’ve been given, offered or promised a gift or hospitality and think it might be a bribe, or if you suspect someone else is involved in bribery. The training course uses a clear, easy-to-understand style, supported by excellent graphics and animation. Scenario-style questions are used throughout the programme as examples to test understanding.

This Anti-Money Laundering training course is for everyone who works in the financial services sector or any organisation where large amounts of money, property or goods are bought, leased,, sold or exchanged. It's an essential course for anyone in these areas who deals with customers and clients. Upon completion of the course you'll be able to explain the ins and outs of money laundering and its impacts on financial sectors. You will understand the various laws in relation to laundering crimes and you'll learn about customer verification methods as well as how to spot suspicious activity.

This training course looks at what asbestos is, where it might be found, and what to do in case of accidental disturbance. It also covers the major diseases that are caused by working with asbestos without adequate protection - asbestosis, pleural thickening, and mesothelioma and lung cancer.

The course looks at the Mental Capacity Act and the five key principles involved in assessing mental capacity. It also explains how to help someone make decisions for themselves.

This Bullying & Harassment in the Workplace training course is for ALL employees. It provides practical steps and conscientious guidance to help prevent, identify and confidently confront bullying and harassment at work.

This Bullying & Harassment in the workplace training course is for the leaders and managers in your organisation. It will help management to create a positive culture by providing practical guidance for preventing, handling and tackling bullying and harassment at work.

This course works alongside Standard 6 of the Care Certificate and provides information about why it is important for Care Workers to understand the importance of effective communication in a care setting,

This course is for everyone, It provides the most effective techniques and strategies for handling and resolving conflict in the workplace, Conflict can occur in any workplace, this course is, therefore, suitable for all industry sectors,

Online resources provide a lot of information for consumers. This includes their rights as customers and the procedures they can follow if they're unsatisfied with digital content they have purchased. THIS course has been written for the RETAILER. It's been created for anyone who sells any type of digital content to the public.

There is a lot of information on the internet for consumers, explaining their rights and telling them what to do to complain about goods or products they buy, but rather less to help retailers. This course has been written from the perspective of the RETAILER. It’s for anyone who sells goods or products to the public.

This course has been written for people who provide services to customers. It explains customer rights from the perspective of the retailer - the person selling the service. Anyone who provides services to customers needs to understand the legal standards they need to meet and know what their customers' rights are if these standards are not met.

This training course looks at hazardous substances, including storage, use, and risk assessment, as well as protective clothing, safety at work, and emergencies.

This training course looks at hazardous substances, including storage, use, and risk assessment, as well as protective clothing, safety at work, and emergencies.

This training course has been designed to be used by anyone who uses or processes personal data or has responsibility for data protection with an organisation.

Depriving someone of their liberty is a major step to take and this training guides you through the correct process. The Deprivation of Liberty Safeguards were introduced to help protect a person's rights, as well as protecting them from harm and ensuring any necessary action is taken in a safe, correct and sensitive way.

This training course will help you meet the requirements of the health and safety (display screen equipment) regulations 1992, which cover computer health and safety.

Whether you work with a desktop computer, laptop or handheld device, it is legally required that your employer provides training to help you understand the potential health risks of this type of work as well as how best to avoid them. Taking just 45 minutes to complete, our DSE training course will show you how to carry out a DSE risk assessment, as well as better arrange your existing workplace equipment to minimise common negative symptoms associated with extended periods of time spent at a computer (such as eye strain, backache, etc.).

This training programme aims to highlight some of the daily risks when driving. It's about promoting an awareness of what's going on around you.

This course has been written to raise general awareness, so that it doesn’t become a problem at work. It has been written for anyone to use, whether you are an employer, manager or employee. It’s for your information – it will help you recognise a problem, either in someone who works for you, in yourself or in a colleague.

This course looks at the laws surrounding electricity at work as well as covering best practice for safe use of electrical appliances and what to do in emergency situations.

This programme looks at the problems our environment is facing. It looks at our responsibilities and wider environmental awareness as well as covering the various legislation that relates to environmental responsibility for organisations of all types and sizes.

This course works alongside Standard 4 of the Care Certificate and promotes equality and respect for diversity by offering care workers knowledge and advice on understanding individuals' needs with confidence,

This online training reflects on the requirements of the Equality Act and explains why it is important to treat people fairly in the workplace without discrimination or prejudice.

This course provides useful information about Female Genital Mutilation and will help you spot the signs of potential FGM, as well as teach you how to intervene should you suspect a child is going to be subjected to the procedure, This FGM course can be used in conjunction with our Safeguarding Children Course,

This online training course covers fire awareness, including current legislation, evacuation procedures, fire extinguisher training, and strengthening your overall fire health & safety training regime.

Every member of staff legally requires some kind of Fire Awareness Training. This elearning programme is an effective and hassle-free way to ensure that you follow current legislation. Keep your workplace safe and learn about the risks that fire poses to health and safety. This course will introduce you to fire signage, allow you to participate in interactive fire extinguisher training, and gain an informed overview of evacuation procedures.

This online course covers a variety of topics, including an introduction to fire hazards, a guide to common fire signage, and what to do in the event of an emergency. Due to the nature of staff responsibility within Healthcare, this fire training looks at the correct way to plan and implement an evacuation as well as perform adequate risk assessments.

This training programme has been written for people who work in the construction industry, as it includes information which is particularly relevant when working on building sites. This course will introduce you to fire signage, explain how different extinguishers are needed for different types of fires and show you how to use them. It also looks at safe evacuation and what you should do in emergency situations.

This online e-learning programme is an effective and hassle-free way to ensure that you comply with current legislation - as well as providing an easily accessible record of staff training.

A comprehensive, in-depth Fire Warden e-learning course can equip you with the knowledge needed to become a fully-trained Warden or Marshal. This programme provides complete knowledge which coupled with correct experience leads to competence in this role. This Fire Warden training course covers your duties under the latest fire legislation, as well as looking at fire-prevention measures, the correct use of fire extinguishers, and how to organise a safe evacuation.

This online training course provides the knowledge to become a fully trained fire warden, and covers fire prevention, organising a fire evacuation, fire extinguishers, fire legislation, and human behaviour.