Patient and Staff Involvement in Learning from Patient Safety Incidents

“Breaking bad news” can be daunting, but this virtual one-day training session will provide delegates with the knowledge, tools and the confidence to deal with communication of harmful incidents, in particular informing families about patient deaths.

This one-day in-house course, led by an experienced Barrister and Accredited Mediator, covers the legal and professional regulatory framework surrounding the duty of candour, the background to the duty and what it means in practice. The training will include sessions on meeting and communicating with patients and families. It will also cover what is a notifiable safety incident (both in an NHS and non-NHS context), moderate and severe harm, making apologies, compensation, supporting staff, an overview of Root Cause Analysis and record keeping. The emphasis will be on developing the practical understanding of the key concepts and the skills needed to ensure compliance with the duty of candour.

This one-day course will cover duty of candour conversations, meetings to discuss incidents and complaints management. There will be a specific section on apologies and delegates will consider the challenges of having difficult conversations over the telephone, face-to-face and communicating in writing. This interactive course will be facilitated by two lawyers who have over two decades of experience of conducting independent investigations into incidents and complaints. The day will include practical exercises and role play.

This training will make teach delegates a systems based methodology to allow them to investigate serious untoward incidents in a healthcare setting with a view to making recommendations that reduce the likelihood of the incident happening again.

This training will make teach delegates a systems based methodology to allow them to investigate serious untoward incidents in a healthcare setting with a view to making recommendations that reduce the likelihood of the incident happening again.

This training will teach delegates a systems-based methodology to allow them to investigate incidents in a healthcare setting with a view to making recommendations that reduce the likelihood of the incident happening again.

This training will teach delegates a systems-based methodology to allow them to investigate incidents in a healthcare setting with a view to making recommendations that reduce the likelihood of the incident happening again.

This one-day/half-day course for healthcare professionals will clarify the principles of informed consent as well as provide an overview of the current law relating to treatment of those who lack capacity and, therefore, are unable to give informed consent.

This is a course for healthcare professionals who may have to give evidence at an Inquest. It is also suitable for those who may have to support staff in the immediate aftermath of a patient death and at Coroner’s Court.

The Mental Capacity Amendment Bill is unlikely to come into force until early 2020. In the interim healthcare professionals continue to be bound by the provisions of the Mental Capacity Act 2005. This masterclass will consider how the current Mental Capacity Act applies to day-to-day practice, with a focus on capacity, consent and best interest assessments and how these can protect the healthcare practitioner and improve patient care. Delegates will have the opportunity to raise issues and concerns specific to their own practice. This session will enhance a practitioner's understanding of the principles and how to apply them in practice.

The Mental Capacity Act (MCA) is a vital piece of healthcare legislation, governing decision-making on behalf of adults who may not be able to make decisions for themselves. Everyone working with or caring for adults who may lack capacity to make decisions must comply with the MCA and its Code of Practice. This course will give an overview and explanation of key parts of the MCA. It will cover the key principles of the MCA, explain in practical terms how to conduct a capacity assessment and describe how best interests decisions should be made. It will also cover the Deprivation of Liberty Safeguards, and provide an update on the Liberty Protection Safeguards.

This interactive and practical course will commence with an overview of Systems Based Analysis. The common mistakes that incident investigators make will be explored in detail. The provision of a checklist to help reviewers provide consistent feedback will be given. Delegates will work on a real incident report, complete exercises and will use the lessons learnt throughout the course to constructively critique it.

This interactive and practical course will commence with an overview of Systems Based Analysis. The common mistakes that incident investigators make will be explored in detail. Delegates will work on a real incident report and will use the lessons learnt throughout the course to constructively critique it.

This online training course teaches the fundamental skills of root cause analysis in incident investigation for healthcare professionals.

An online training course to teach the fundamental skills of root cause analysis in incident investigation for healthcare professionals. 5-6 hours

This training will make learners aware of the purpose of, and the process followed, during a Root Cause Analysis (RCA) investigation.

A one-day course on the use of root cause analysis to investigate serious untoward incidents in healthcare settings. The emphasis of the entire day is on practicality and making recommendations that will be implemented, rather than simply identifying root causes.

A two-day course on the use of root cause analysis to investigate serious untoward incidents in healthcare settings. The first day will focus on practicality and making recommendations that will be implemented, rather than simply identifying root causes. The second day will focus on the skills of statement writing and the writing of your final report on the incident under investigation.

This one-day training will provide a practical guide to information sharing for healthcare professionals. It can be just as important to share information as to withhold it. Delegates will be empowered to recognise when they might confidently share information. Delegates will have the opportunity to discuss individual concerns. The course will be run by an experienced healthcare lawyer.

This training will make teach delegates how to undertake Structured Judgement Reviews that align with the principles of the new Patient Safety Incident Response Framework.

A 1-day course to support the development of expert understanding and oversight systems-based patient safety incident response throughout the healthcare system – in line with NHS guidance, based upon national and internationally recognized good practice.

This course is a comprehensive introduction to the legal use of restrictive intervention in clinical settings.