Customer Service Excellence

This one-day practical hands-on workshop is aimed to provide Learners with the necessary Knowledge and Skills to successfully create Booking Files (PNR’s) for a variety of airline customers using our Simulated Amadeus Emulator. This is a Tutor led face to face workshop (classroom/zoom) that includes roleplay and practical application using a GDS Emulator. Learners will also have access to the Emulator at home to practice building Booking Files through self-paced practice.

These media rich online courses are designed to provide learners with an awareness of Dangerous Goods which is mandatory in order to work as a pilot, in cabin crew or at an airport in passenger services, baggage handling or airport security screening. Fees apply.

This one-day practical workshop is aimed at Leaders who would like to nurture and empower others to succeed. This is a Tutor led face to face workshop (classroom/zoom) that includes lots of group work and practical application. I may also deliver it through blended Learning.

The Safety Health and Welfare Act 2005 requires employers to ensure that employees are trained and competent in Manual Handling. This Manual Handling Course will help ensure that companies are compliant with the Regulations. It is designed to reinforce the theory of Manual Handling, that is sometimes forgotten once face to face training is completed. It will help ensure that staff have the knowledge to reduce manual handling injuries, which are a leading cause of work disability. Learners will have access to engaging course content, videos, interactive activities and quizzes throughout.

This engaging media rich online course is designed to provide learners with the knowledge and skills to work successfully in an Airport Passenger Services Role. Learners will have access to engaging course content videos interactive activities and quizzes and exercises throughout.

This media rich online course is designed to provide learners with the knowledge and skills to work successfully in a Cabin Crew Role. Learners will have access to course content, videos, interactive activities and quizzes and exercises throughout. Fees apply.

This media rich online course will equip learners with the knowledge, skills and competencies to deliver training programmes for individuals and groups in workplaces and community services and in turn evaluate the delivery of those training programmes. Fees apply.