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Managing Complaints & Clinical Accountability

Training Course

About the CPD Course

At the heart of the NHS, strategy is service improvement and patient satisfaction. At its’ core lies the principles of clinical governance. This workshop studies the key element of complaints, which organisations must deal with in a timely and fair manner for the public, and what the NHS constitution says are the rights of the individual. A practical, hands-on approach is used to help doctors highlight their own responsibilities within the complaints procedures (and what they should expect also) and also a reminder of their direct accountability for actions they take in maintaining the Organisations’ key strategies.

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CPD Provider

Maguire Training

Maguire Training

For 25 years Maguire Training has led the industry with transformational leadership, management, personal development, sales and healthcare training. With vast experience in delivering powerful results in, virtual, face-to-face courses and online e-learning modules. The company has three main facets: Maguire Training – a leading learning and development training company for sales, management and personal development. Maguire e-Learning - providing over a hundred e-videos for online learning, as well as a groundbreaking LMS and LRS service. Maguire Healthcare Training – Providing high-impact learning and development non-clinical for healthcare professionals. 
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CPD Subsectors

Business Coaching
Corporate Training
Sales & Marketing
Workshop Organisers
Business Consultancy
Healthcare Services