Managing Customer Relationships

Delegates will learn to manage and improve absenteeism in the business. This course is designed to help managers to manage sickness and absence within the confines of the company's Sickness and Absence policy and within the confines of good employment practises defined by the boundaries of the law.

Delegates will be able to predict future outcomes based on past data that they will collect to create an accurate forecast, while looking at effects from changes such as demand, selling prices and costs. The course will cover different forecasting and trend analysis methods, leaving delegates to take away the information and discover what works best for them. Having this knowledge on forecasting will then allow a delegate to make informed decisions about the future, minimise the risk of overlooking potential issues and avoiding inefficient resource allocation.&nbsp,

The main aim of this course will be to help delegates improve their communication skills and provide advanced communication skills for Doctors both individually and within their team across the NHS. Delegates will also explore in great detail and gain an understanding of the benefits of communicating effectively and the principles of effective communication. 

The main aim of this course will be to help delegates improve their communication skills and provide advanced communication skills for Doctors both individually and within their team across the NHS. Delegates will also explore in great detail and gain an understanding of the benefits of communicating effectively and the principles of effective communication. 

The main aim of this course will be to help delegates improve their communication skills and provide advanced communication skills for Doctors both individually and within their team across the NHS. Delegates will also explore and gain understanding of the benefits of communicating effectively and the principles of effective communication.

Our aim of this programme is to give the tools and techniques to ensure teachers are competent to deliver first class education in a practical way.

Delegates will learn how to improve their interactions and communication skills through distinguishing between leadership and management. They will become more self-aware, allowing for personal growth and better decision-making. By studying various leadership models, they can identify the best strategies for themselves and their teams, creating a more positive work environment. This will lead to increased productivity, improved employee motivation, and the adoption of leadership traits. Delegates will also be able to customize leadership methods based on these models and apply them effectively in the workplace, benefiting both themselves and their organizations.

Within this course, delegates will learn the value of understanding the distinct roles within the team environment and how to work around challenges that they may face due to these roles. They will understand a complex area of personal and professional development which will eventually allow them to achieve top team performance within the workplace. Delegates will be informed and learn how and why conflict occurs amongst team members. This is crucial for team members to, have stronger relationships, improved communication, prevent conflict through the recognition of good/bad behaviours and perform better collaboration skills.

Our aim of this programme is to provide the tools and techniques to ensure that the appraisal meeting is held in the correct way and every objective is filled. It is based on the RST guidelines and helps the appraiser

Delegates will learn the key defining between assertive and aggressive behaviour and how to act and react to these accordingly. By the end of the course, delegates will be able to express opinions directly while still showing respect towards others, with the ability to make appropriate requests and how to refuse them with confidence. With the recognition of how to manage conflict with sensitivity delegates will have the skills to deal with different types of behaviour and develop strategies for managing different types of situations where others may behave in an aggressive or assertive way.&nbsp,

Within Healthcare, delegates will face the challenges of identifying aggressive and assertive behaviour and how to react to these accordingly. By the end of the course, delegates will be able to express opinions directly while still showing respect towards others, with the ability to make appropriate requests and how to refuse them with confidence. With the recognition of how to manage conflict with sensitivity delegates will have the skills to deal with different types of behaviour and develop strategies for managing different types of situations where others may behave in an aggressive or assertive way.&nbsp,

As the climate change emergency continues, every business is responsible for looking at the way they do things and how this impacts the wider communities around them. Not only this but in the current climate, it is important that businesses consider how they could change their current processes to be more environmentally conscious and implement an effective net zero strategy.

This workshop is designed to give those who have to give bad news and broach difficult conversations with increased confidence, Delegates will leave the workshop with the tools and techniques to prepare them for a difficult conversation and ensure that they are supporting patients and relatives through a stressful time in their lives.

Our course will help develop the technical know how and the written skills to complete an NHS Business Case document.

Our course will help develop the technical know how and the written skills to complete an NHS Business Case document.

Delegates will establish how to initiate conversations by building and maintaining rapport with other people. Through the use of the 5 different value types, they will learn the key skills in order to interpret others communication preferences in order to build rapport quickly. Through this, delegates will be more confident in building trust, connections and sharing emotions during 2 way conversations. Building rapport quickly will help delegates to establish better relationships with the people they speak to whether it be people in their workplace, customers/clients or people outside of work.&nbsp,

A certificate of eligibility for specialist registration or applying through CESR - Certificate is a way for doctors who have been at staff, specialty or associate specialist grade to gain a specialist qualification. It also acts as a route to applying for consultant jobs for doctors who have not followed a specialty training programme in the UK and achieved a certificate of completion of training so applying through CESR - Certificate is a way forward.

Designed to help delegates realise their capabilities and develop full potential both in their professional and personal life.

It is vitally important for doctors that they understand, practice and be confident in the building of skills to undertake regular clinical and service audits. They must also have a keen knowledge of clinical governance. This programme is designed to help and support doctors to achieve that goal.

The Clinical supervisor has a different role to that of the educational supervisor and within this programme those areas will be highlighted. There will also be clear definitions around the main purposes and responsibilities of the position. With Doctors having appraisals each year it is imperative that Clinical Supervisors understand their role in ensuring that a Doctors appraisal, the resulting PDP, their job –plan and focus on Continuing Professional Development (CPD), is maintained. The Clinical Supervisor also has to ensure and encourage Clinical Audit and Multi-source feedback for each Doctor. This course is directed at those doctors who are preparing themselves for the role, or for those existing clinical supervisors who want to up-date or refresh their knowledge.

The Clinical supervisor has a different role to that of the educational supervisor and within this programme those areas will be highlighted. There will also be clear definitions around the main purposes and responsibilities of the position. With Doctors having appraisals each year it is imperative that Clinical Supervisors understand their role in ensuring that a Doctors appraisal, the resulting PDP, their job –plan and focus on Continuing Professional Development (CPD), is maintained. The Clinical Supervisor also has to ensure and encourage Clinical Audit and Multi-source feedback for each Doctor. This course is directed at those doctors who are preparing themselves for the role, or for those existing clinical supervisors who want to up-date or refresh their knowledge.

Within this course delegates will construct a deeper understanding of different methods that can be used in order to close sales with clients successfully and smoothly. They will discover what closing a sale entails and how to do it with confidence by responding to appropriate buying signals. Five classic closes will be discussed in order to allow the delegate to take control and use a method that works well for both them and their client. Using a technique that works for delegates will allow prospects to turn into clients, leading to more business and personal growth.

The delegate will go through the GROW model and how to follow this when conducting coaching sessions. The GROW model will enable a delegate to successfully plan, commit and conduct a coaching session, meaning a delegate will have a better coaching approach and learn what to do and what not to when coaching. Key skills and questioning methods will be highlighted allowing delegates to keep individuals on the course engaged, allowing for great feedback. The GROW method covers four stages allowing all aspects of a coaching session to be planned out, allowing for smoother running of the session.

All employees wishing to improve their interactions and effective communication skills with others will benefit from this course.

Delegates will learn how to understand conflict management and dealing with difficult situations as well as the main elements which encompass this complex area of personal and professional development. The content is suitable for anyone wishing to understand their and others' behaviour during stressful and conflict-related issues. New strategies and techniques will help them gain a better understanding of how to manage conflict and the whole area of conflict management within themselves and with others.

Delegates will learn how to understand conflict management and dealing with difficult situations as well as the main elements which encompass this complex area of personal and professional development.&nbsp,

Throughout this course, delegates will learn essentials in having connections with clients in order to build trust and credibility. They will learn key skills such as, consulting, questioning, active listening and conveying authority. These skills will allow delegates to be able to turn a sales meeting into more impactful by taking a consultive approach, allowing for a deeper understanding of client needs, increased sales and customer loyalty. Delegates will be able to evaluate what makes a consultant successful by effectively questioning and listening to clients, leading to the increase of project authority within client meetings.&nbsp,

Within this course delegates will learn how to think creatively in order to solve a problem, allowing for a satisfactory result to an issue. The delegates will learn how to identify different ways of thinking, identify the benefits of brainstorming and develop their liberal thinking skills. This will lead to unexpected solutions, which contributes to new business innovation and general improved creativity within the workplace. How a delegate can benefit from creative thinking and even how to collaborate with others on ideas through the use of creative thinking are covered allowing for both business and personal growth.

All employees looking to understand new ways of problem solving and how to make better, more informed, decisions.

The aim of this workshop is to explore Cross Cultural Communication and the ways that culture affects perceptions, behaviours and communications. It will also allow delegates to explore how they can increase the patient's satisfaction by delivering patient expectations through effective communication skills.

Delegates will learn how to provide outstanding customer service. The result will be renewed vigour for putting the client first and providing a world-class customer service with any and every transaction which will strengthen the bond between you and the people you deal with daily.

Like all industries, the product here is the quality of the patient centred care. Patient care starts with the first encounter that the patient has with the health care facility staff, this includes the clinical teams, administrative teams, in fact, everyone who interacts with a patient including the auxiliary staff etc., all have a part to play in delivering outstanding customer care.