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Call Centre Associate Certified (CCAC)

Online Course

About the CPD Course

Learn the key skills to effectively answer calls in a call centre environment. Understand how to listen to a caller's needs, then find the most appropriate solution to their issue.

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CPD Provider

Management and Strategy Institute (MSI)

Management and Strategy Institute (MSI)

The Management and Strategy Institute serves individuals and businesses who wish to advance their knowledge in business related skills. All training and certifications are done 100% online, allowing you to train when it is convenient for you. The Management and Strategy Institute specializes in Six Sigma certification, however we also provide many other business certifications.
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CPD Subsectors

Business Coaching
Corporate Training
Online & E-learning
Manufacturing
Adult & Continuing Education
Educational Resources
Human Resources