Complaint handling

This course aims to help anyone who works with children or has regular contact with children to recognise and respond to situations where abuse linked to beliefs in witchcraft or spirit possession has occurred or may occur.

Objectives are a vital part of moving organizations and teams forward. In this course we cover what objectives can look like, how to put them into place and how to follow through on them. These strategies will help your objective setting be a realistic and attainable way of measuring progress.

When procuring goods, services or works, there is often potential to create benefits for society. This course will provide you with a better knowledge of how Social Benefits can be created through procurement, the importance of doing so, and how to strategically focus on the creation of benefits.

Do you want to better understand Attention deficit hyperactivity disorder and learn how to support people who have ADHD? This course provides an in-depth look at ADHD, dispelling myths and providing helpful strategies for supporting people with this condition. You’ll gain knowledge to enhance your understanding, find tools to offer meaningful support and learn how to empower those with ADHD to thrive.

Adult Sexual Exploitation can be difficult to spot, and yet it's a prevalent form of abuse that happens every day. This course aims to give learners an awareness and basic understanding of adult sexual exploitation. Learners will explore key content through a variety of interactions and engaging stories, to help them retain and apply their knowledge in their work environment.

As our population gets older, age discrimination effects more of our population. Although age is one of the protected characteristics of the Equality Act (2010) it still something people face discrimination for every day. In this course, we’ll cover what age discrimination is, what is looks like, and how we can recognise it.

We all use artificial intelligence (AI) in some form – using face ID to open a phone, making a Google search, or using maps to find the best route to work, for example – and it’s quickly developing to become an important and valuable system for individuals, communities, and organisations. This course explores AI, how it is used in the workplace and how it is responsibly and ethically implemented in organisations.

Every workplace is potentially hazardous. Managers have a clear role in ensuring that their staff are protected from the harm that might be caused by hazards in the workplace. This introductory course provides an overview of the methods that organisations should use to identify hazards and reduce risks to staff. It includes information about roles and responsibilities in relation to health and safety and provides scenarios to help put the learning into context.

Any organisation, of any size, and in any location can be seriously affected by bribery and corruption. Whilst it can be difficult to completely eradicate the risks, we can ensure that measures are in place to prevent bribery and corruption from occurring. This course will support you to better understand what bribery is and how it can be avoided, as well as what you can do to protect your organisation.

If you are a frontline professional within a Housing Organisation, Local Authority or Policing Team this course will help you gain a better understanding of the Anti Social Behaviour management process and your role within it. This course helps you to gain a better understanding of the best practice principles in all areas of managing an anti-social behaviour case, from taking on a case, right through to using legal tools and powers to resolve reports.

Anxiety and depression are extremely common among people in the UK. In this course we look at what those mean, how they differ from each other, how stress can affect them, common misconceptions and some tools and strategies that can help alleviate them.

This insightful course provides an overview of aphasia, explaining what causes it, how it is managed and treated, and how to best to communicate and care for someone who is experiencing it. This course is informative for anyone wanting an overview of the language disorder aphasia, or it’s partial form dysphasia. It is also useful for those requiring refresher learning on the area.

Asbestos has been used for thousands of years. In the UK, until the end of the last century, it was widely used as a building material. However, it is now known to cause serious lung diseases and cannot be incorporated into new buildings or renovations. This course explores the history of asbestos use, where it can be found currently, the dangers of asbestos, and what to do if you need to work with it.

In July 2013 the Government issued new statutory adoption legislation. The aim of this legislation was to shorten the adoption approval process and prevent families from being on waiting lists for lengthy periods. This course looks at the assessment and approval processes for those looking to adopt.

The foster carer assessment process consists of two information gathering stages, Stage 1 of the process gathers basic information about the applicant(s) and more detailed information is collected in Stage 2. This course looks at the assessment and approval processes for those looking to become foster carers.

Avoiding ambiguity in the workplace is essential for fostering effective communication and productivity. In this 10-minute course we’ll explore clear and concise communication to ensure that everyone understands their roles, responsibilities, and project objectives. We’ll focus on encouraging open dialogue and using specific language in instructions and feedback can prevent misunderstandings and conflicts. We’ll also discover how regularly seeking and providing clarification can enhance teamwork and promote a positive work environment where goals are achieved efficiently.

In this Basic Life Support certification course you will learn how to perform CPR on infants, children and adults. You will also learn how to use an Automated External Defibrillator (AED) and learn how to respond to people who are choking.

Value Match have partnered with Circular ComputingTM to discover the world of remanufacturing, the various benefits it provides and how it can deliver a better tomorrow. This free course will ensure you understand the circular economy and where it fits into sustainable procurement practices. This course is ideal for all stakeholders in IT, procurement, social value professionals and those wanting to further their understanding of remanufacturing and the circular economy. During this 45 minute course, you’ll understand the multiple benefits of remanufacturing for our planet, people, and economies, how it differs from refurbishment and how to overcome potential barriers.

As a private sector organisation, you may be involved in the process of bidding into the public sector. How can you utilise the approaches that public sector organisations take when awarding contracts to benefit your organisation’s opportunities and responses? This course will help you to understand why we bid and what you can do to ensure you are effectively bidding on behalf of your organisation.

This awareness course aims to provide essential insights into bipolar disorder, covering its definition, types, mood states, causes, diagnosis, treatment, and available support strategies. Join us in fostering understanding and combatting stigma surrounding this critical mental health condition.

Trust is an extremely valuable commodity in the workplace. Once broken, trust can be difficult to regain, and it can affect the motivation and success of entire organisations. In this course we look at how to build trust, what actions can break it and how trust can affect team performance.

Empower yourself with our 10-minute course, building workplace confidence. Recognise your value and unique contributions at work while transforming negative thoughts. Enhance communication skills, assertively expressing ideas with confidence. Set meaningful, achievable goals aligned with your ambitions, propelling you towards a fulfilling career journey. Embark on the path to self-assurance, growth, and professional success today.

Bullying is a universal issue that can affect anyone, from families, to schools and communities. Cyberbullying in particular is on the rise and its impact can be severely damaging and far-reaching. This course explores the negative effects of bullying in any form and teaches positive strategies and solutions for those working with young people who experience bullying.

Unlock a positive workplace culture with our bullying and harassment training module. Gain expert insights into the impact of bullying and harassment, navigate legal requirements confidently, and acquire proven strategies to foster inclusivity. Empower yourself with the skills to tackle harmful behaviours effectively and create a respectful environment for everyone.

This online course has 15 modules, each is short, engaging and interactive, and designed to provide learners with knowledge and understanding of the Care Certificate’s standards.

Gain vital insights into catheter care's pivotal role in patient well-being. Learn to distinguish catheter types, their applications, and insertion techniques. Develop skills in hygiene, communication, and record-keeping to ensure optimal patient comfort and safety. Master the skill of catheter care to enhance patient health and minimise risks.

Coaching, whether part of your management style or something you do independently, is your chance to help people develop and move forward in their careers. In this course, we cover the basics of coaching and different styles of coaching and how to develop your coaching skills moving forward.

Coercive control is a form of abuse that often goes unnoticed. It involves manipulation, isolation, and controlling behaviours. These wear down a person’s sense of self, and its subtle yet powerful dynamics leave them feeling trapped. In this course, we’ll learn what coercive control is, how it shows up in relationships, and why it’s important to spot the signs early.

This course is particularly aimed at those working within academy trusts who may be involved in procurement and tendering to provide an understanding the way in which goods, services and works are procured. Procurement can seem complicated and confusing, but this training course will help you to undertake procurement activities more efficiently and effectively. By completing this training course, you will, •Appreciate what procurement is and its importance •Understand the regulations and requirements affecting your procurement activity •Have an awareness of the procurement options available to you •Appreciate the numerous benefits of using frameworks •Understand the Do’s and Don’ts when undertaking commercial activities •Know where to obtain further advice, guidance, and support to address your challenges.

This succinct and memorable course is split into four bite-sized modules. These cover, the Regulations, what substances hazardous to health care, the responsibilities of the employee and the employer, and what good practice means in the workplace. After completing this course you will feel confident in knowing what is required of you regarding COSHH in your workplace.

Counter terrorism is an ever-evolving threat. Knowing how to keep yourself, the people you work with, and the public safe, has never been more important.

Sometimes problems at work can seem insurmountable. We all experience blocks when solving problems, in this course we’ll cover how to creatively solve problems when they arise and ensure your organisation is progressing through problem-solving with innovation at the heart of everything you do.