Mastering Difficult Interactions With Patients

This training course provides attendees with the knowledge, insight and essential strategies to help them to engage in reliability science. It provides them with the personal motivation and tools essential to consistently deliver reliable and safer clinical care by identifying the most critical areas of risk.

This virtual workshop takes a comprehensive approach to the important area of communicating effectively with patients after they have suffered an adverse outcome. Doctors can naturally find such discussions difficult, irrespective of the causation, and may fear the consequences that can arise for them after such an outcome. They may be concerned at having to face strong patient emotional reactions and, in some cases, may have to acknowledge that an error has been made. Doctors can also be fearful that any discussion they undertake with the patient about an adverse outcome may be used against them at some future time.

Effective and ethical management of patient care following an adverse outcome can help to avoid a complaint or claim. This workshop explores the basic ethical and legal obligations on a doctor when discussing adverse outcomes with patients and their carers.

This workshop is designed to help identify the risk factors related to professional interactions. It provides proven techniques and models to reduce risk and improve patient outcomes.

This workshop shows how the shared decision making model is an effective way to ensure that patients make appropriate and informed choices about the treatment options available to them. It explores the specific skills required by the doctor and provides techniques that can be used in practice.

70% of clinical negligence claims are related to poor communication. This workshop provides a thorough grounding in the issues surrounding risk management. It introduces proven preventative skills and techniques you can implement immediately to reduce your exposure to litigation and complaints, and improve patient satisfaction.

This workshop will provide you with a thorough understanding of the importance of medical records and aims to enhance your skills in making and keeping quality medical records.

This workshop will help delegates recognise how records can enhance clinical care as well as to understand the legal and regulatory requirements involved with keeping medical records.

This workshop is design to enhance the understanding of errors in the medication process, and provide clinicians with some practical tips and strategies to help prescribe more safely.

This virtual workshop takes a comprehensive approach to the important area of communicating effectively with patients after they have suffered an adverse outcome. Doctors can naturally find such discussions difficult, irrespective of the causation, and may fear the consequences that can arise for them after such an outcome. They may be concerned at having to face strong patient emotional reactions and, in some cases, may have to acknowledge that an error has been made. Doctors can also be fearful that any discussion they undertake with the patient about an adverse outcome may be used against them at some future time.

A two-hour virtual workshop with short lectures, video analysis, presenter and peer-led interactions, small group exercises and reflective exercises. Delegates are required to be on camera for the duration of the virtual workshop and involved during all interactions and exercises. Presented by Medical Protection experts and will provide participants with strategies to improve communication behaviour and effectively manage patient expectations.

To help better understand the potential errors in the repeat prescribing process and appreciate a better understanding of the systems used. As well as to minimize the risk involved and I identify any areas for improvement while reducing the potential for harm to patients

A two-hour virtual workshop with short lectures, video analysis, presenter and peer-led interactions, small group exercises, and re?ective exercises. Delegates are required to be on camera for the duration of the virtual workshop and involved during all interactions and exercises. Presented by Medical Protection experts and will provide participants with strategies to improve communication behaviour and effectively manage patient expectations.