Retail Sales & Service Professional

This one-day “Advanced Management Skills” workshop will enable you to return to the workplace with a range of advanced management skills that you can use to manage yourself and others.

This one-day “Advanced Selling Skills” workshop addresses the old paradigms of business-to-business sales, and introduces the new mind-set of solution-based sales that work well in today’s buyer-savvy world.

This “Consultative Selling Skills” workshop provides the skills and techniques for, understanding the needs and wants of your buyers, and developing a strategy to offer your products and services to them in the right way.

This two-day "Essential Management Skills" workshop will enable you to return to the workplace with a range of skills and behaviours that you can use to manage yourself and others.

This two-day “Essential Selling Skills” workshop provides techniques and strategies for, understanding the sales process, overcoming objections, closing the sale, and exceeding sales- targets.

This course is designed to provide Account Managers with the skills, behaviours and techniques to maximise the profitability from the accounts that they manage. The course looks at how to build long term relationships so your existing clients will stay with you for longer, spend more with you and are open to cross and up-selling opportunities which are “sold in” through the excellent relationships that you have with them.

A management masterclass programme covering a range of core topics of people management including, Recruitment & Selection, Equality & Diversity, Family & Parental Rights, Performance Management, Absence Management, Discipline & Grievance, Stress Management, Conflict Resolution.

The Management Skills Award consists of 13 online management training sessions that you can do anywhere (desktop, mobile, tablet). Each session lasts 20-25 minutes and you have up to thirteen weeks to complete all the sessions, after which you request the end-of-programme assessment consisting of 30 multiple-choice questions.

The “Sales Excellence Award” consists of 36 online training sessions that you can do anywhere (desktop, mobile, tablet). Each session lasts no longer than 5 minutes and is focused on providing sales-techniques and sales-strategies that can be used immediately.

This two-day “Sales Management Skills” course is for people who managing sales teams, and provides skills and techniques to improve sales-performance.

Skillshub is a microlearning platform that offers over 300 microlearning training sessions. The content can be used “as is” or as part of a blended learning solution. Each microlearning session comes with 3 specific actions that the delegate needs to implement back in the workplace and this then forms part of a one on one discussion/coaching session with their line manager. Each session lasts between 3 and 5 minutes and then the delegate normally has a planning task to complete before implementing the learning back in the workplace.

This one-day “Telephone Selling Skills” workshop covers all the essentials for, generating more leads, setting up appointments, making sales over the telephone, and making cold calls.