Customer Support and Interaction in the Gambling Sector

The training course equips learners with the skills to manage safer gambling interactions with customers, both in land-based establishments and online platforms, who exhibit signs of excessive gambling or concerning behaviour. It provides an in-depth understanding of the causes and common indicators of these issues. Learners will be trained in motivational communication techniques essential for conducting successful interventions. The course also guides learners on when and how to engage third-party agencies for support, outlining clear referral pathways. Moreover, the course covers the regulatory requirements and commercial implications associated with responsible gambling, ensuring that learners understand the importance of compliance with relevant laws. This training fosters a responsible gambling environment by enhancing learners' abilities to manage such interactions effectively. Through these sessions, learners will gain the necessary skills and knowledge to promote safer gambling practices for all customers.