Essential Skills for Young People Starting Work

When it comes to building and sustaining high-performing teams, the way colleagues communicate with each other is key to success. This one-day, interactive course for established and new managers focuses on communication skills to build, embed and sustain a positive team culture. Participants will learn best practice strategies and tools to improve employee engagement and inclusion, increase collaboration and creativity, reduce toxic conflict, efficiently resolve disputes, and effectively manage performance. The set of actions participants take away will contribute to higher performance, increased productivity, and a reduction in absences and employee turnover in their teams.

Do you and your staff know the difference between a concern, complaint or a conflict? All staff will experience these at some point, do you know how they respond? Do they know how they are expected to respond? 80% of people leave a job due to some inter personnel difficulty, so investment is staff training will improve retention and give an excellent return on investment. Whole organisation training on managing relationships, professional conduct and responding to complaints, can reduce the chances of concerns becoming complaints and complaints leading to conflicts.