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Putting the Patient First

Workshop

About the CPD Course

A one day workshop for NHS professionals, reinforcing customer care best practice so that patients receive the best possible experience through our people, always Putting the Patient First, Understanding the impact of your own behaviour on others, How to handle challenging situations and people, Effective communication techniques, Understanding and managing patient expectations, Identifying how and why perceptions are formed, Proactive versus reactive behaviour, Demonstrating a positive attitude, Taking ownership.

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CPD Provider

NPAG- Thames Management Services

NPAG- Thames Management Services

Our Aim is to provide consultancy services and support NHS and other public sector managers in the continuous improvement of service provision.
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Introduction to Resilience

NPAG- Thames Management Services

A half or one-day workshop for NHS professionals, reinforcing the importance of organisational resilience - as required in the Civil Contingencies Act 2004 and related guidance. The key message is that the NHS needs to be able to plan for and respond to a wide range of incidents and emergencies that could affect health or patient care. Attendees will, Understand the importance of a resilient NHS, Be able to contribute to their organisation's Business Continuity and Risk Management programmes, Develop an ongoing programme aimed at the greater resilience of their own services.
Course type
Workshop
View course Enquire now
Business, Energy, Healthcare & Medical Business, Energy, Healthcare & Medical

Introduction to Resilience

NPAG- Thames Management Services

A half or one-day workshop for NHS professionals, reinforcing the importance of organisational resilience - as required in the Civil Contingencies Act 2004 and related guidance. The key message is that the NHS needs to be able to plan for and respond to a wide range of incidents and emergencies that could affect health or patient care. Attendees will, Understand the importance of a resilient NHS, Be able to contribute to their organisation's Business Continuity and Risk Management programmes, Develop an ongoing programme aimed at the greater resilience of their own services.
Course type
Workshop
View course Enquire now

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