Handling Grievances

Empathy—the ability to understand and share other people’s emotions—is critical in the workplace. Customers want to feel appreciated for their business and acknowledged when they have a problem. Employees want to feel valued and for their co-workers and managers to notice when they’re happy or in distress.

This course helps managers transition from in-person to virtual workspaces. Overhaul your management toolkit with targeted techniques for hiring: increasing accountability: improving communication: and keeping remote workers connected.

“Influencers” make a name for themselves because they can make others change or take action. Whether in a boardroom or on a social media platform: people who can influence others possess one or both of these skills: persuasion and negotiation.

This course aims to give an awareness of what actions are required in the event of an accident at work and outlines how to carry out a comprehensive investigation into the accident. It also highlights the importance of identifying why your existing control measures failed and what improvements or additional measures are needed to prevent the accident from happening again.

Active listening is not just about avoiding distractions. It also requires self-awareness to ensure that personal concerns: interpretations: or opinions don’t interfere with fully understanding what the other person is trying to communicate.

This session examines bribery and corruption in business, focusing on the Bribery Act 2010 and its global implications. Learners will understand what constitutes bribery, the four key offences and the six principles of adequate procedures. The session highlights regulatory expectations, enforcement powers, penalties for individuals and organisations and practical measures for prevention including risk assessment, due diligence, training and governance. Real world examples of good and poor practice are used to illustrate compliance standards. Learners leave equipped to identify risks, implement proportionate and anti-bribery controls and protect both organisational integrity and legal compliance.

Bribery is the most common form of corruption. Imagine offering a gift in exchange for a favour to reduce the staff number on a contract for a cheaper deal, or to reduce the value of a contract in return for a cash advance. When something of value is given or received to influence the other persons opinions, behaviour or actions, its bribery.

Anti-money laundering refers to a set of policies and practices to ensure that financial institutions and other regulated entities prevent, detect, and report financial crime and especially money laundering activities.

This session explores how Artificial Intelligence (AI) is transforming business operations and the emerging legal and ethical considerations around its use. Learners will examine how AI is currently positioned in the UK, its potential integration across HR, recruitment and service delivery, and the associated risks such as bias and discrimination. The session references developing legislation including the EU Artificial Act and the Equality Act 2010 and uses a real-life case example to highlight compliance challenges. Learners will gain practical insight into responsible AI use, policy development and risk management within their organisation.

This course is designed to give people an awareness of how to safely support vehicle and plant movement operations. This course is suitable for a wide range of industries and for people involved in safe vehicle movement.

Good relationships can boost your professional success and satisfaction at work. Having positive rapport with your boss and co-workers helps you collaborate effectively together on shared goals. Plus: it’s more enjoyable to work in an environment of mutual trust: respect: and camaraderie.

This course aims to give an awareness of the key changes in the Building Safety Act 2022 and outlines the Act's aims to reform building safety legislation in England and Wales. The Act is the most significant reform of regulation across the construction and residential property industry in recent times. The Act relates to the design and construction of all buildings and the operation of higher-risk buildings that are at least 18 metres in height or have at least 7 storeys and contains at least two residential units.

Everyone has the right to work in a safe workplace and employees work best when they feel safe and secure. But what happens when people in the workplace begin to act in hurtful and harmful ways: targeting other employees to cause them distress: humiliation: offence: or fear? This is when bullying and harassment can become a serious problem in the workplace. And it’s not just a matter of workplace conflict.

Everyone has the right to work in a safe workplace and employees work best when they feel safe and secure. But what happens when people in the workplace begin to act in hurtful and harmful ways: targeting other employees to cause them distress: humiliation: offence: or fear? This is when bullying and harassment can become a serious problem for employers. And it’s not just a matter of workplace conflict. Unchecked bullying and harassment could lead to legal claims: such as: Workers compensation for psychological or physical injury. Sexual harassment complaints. Discrimination complaints. Stop bullying or stop sexual harassment orders. Breach of statutory work health and safety duties.

Bullying is a serious workplace issue that can significantly impact individuals and the broader organisation. It may contribute to increased absenteeism: heightened stress levels: and a decline in overall morale. For this reason: it is essential to treat all bullying complaints with the utmost seriousness and take proactive steps to prevent such behaviour from occurring.

This course will provide an understanding of the new casual employment laws: resulting from the Fair Work Legislation Amendment (Closing Loopholes No. 2) Act 2024. This act varies the Fair Work Act 2009 (Cth).

This course aims to give an awareness and understanding of the main aspects of Construction Design and Management Regulations (CDM).

Compressed air equipment is found in many workplaces. It can be used as a form of stored energy with perfect safety to power tools or as part of work processes.

This course aims to give an understanding of the important role that toolbox talks play in the overall management of workplace health and safety. The course will give you an understanding of how to conduct an effective toolbox talk and strategies to gain maximum benefit from your consultation strategies.

This course aims to give an awareness of confined spaces and outlines the risks posed to those who are required to work in confined spaces, where human entry cannot be avoided. It also highlights the importance of identifying the associated hazards, implementation of control measures, ensuring the equipment selected is appropriate and that those who enter confined spaces are suitably competent.

In almost every industry: email remains a core tool for formal communication: information sharing: project coordination: and documentation. Whether you're collaborating with teammates: responding to clients: or representing your organisation to external stakeholders: your emails speak volumes about your professionalism: clarity: and attention to detail.

There’s nothing worse than blank faces or people checking their phones when giving a business presentation. You want to engage your audience and unite: persuade: or drive them to action—but how?

This course provides information on how to complete basic COSHH Risk Assessments. It will give the learner an awareness of the legal requirements for COSHH Risk Assessments in the UK, and demonstrate how to use the BrightSafe COSHH Risk Assessment template to create a suitable and sufficient COSHH Risk Assessment.

This course covers the fundamentals that you can do to ensure you are protecting yourself from cyber security threats.

Employees have a statutory right to make requests for flexible working. Offering flexible working could aid the retention of valued employees. Employees who have working hours tailored to suit them are more likely to stay. Dealing with flexible working requests can be tricky, this course aims to provide you with the information you need to handle these requests.

This course is designed to give people an awareness of basic life support, how to deliver cardiopulmonary resuscitation (CPR) and the use of automated external defibrillation (AED). This course will provide you with the confidence in how to act quickly in the event that someone has a cardiac arrest.

This course is designed to give people an awareness of Deprivation of Liberty. This course is suitable for people who work in the care industry.

Developing a growth mindset allows individuals and companies to realize their potential: increase resilience: and achieve success. A growth mindset can unlock your capacity to learn: grow: and thrive—regardless of your current abilities or skill level.

This course is aimed at those that provide care services. Whether that be care support workers or those running a care home or care service provision. The course highlights how important it is to ensure that care is provided in a way that enables the service user to feel confident that their dignity and respect is maintained.

This course is designed to give people an awareness of disability access requirements. This course is suitable for a wide range of industries and for people involved in safe vehicle movement.

This course is aimed at employers / managers or supervisors who may be appointed to conduct disciplinaries or appeals in the course of their work. The course will promote the general rules and procedures for conducting disciplinary and appeal meetings when a rule has been broken or offence has been committed.

This course is designed to give people an awareness of drug and alcohol abuse in the workplace. This course is suitable for a wide range of industries and for people involved in safe vehicle movement.