Customer Services

A course designed to inform of best practice methods in dispensing whilst demonstrating the dispenser role in parts of the practice as a business.

This course will deliver financial management advice and VAT impacts a dispensing practice business

Delegates will leave with information on up to date clinical opinion and equipped to examine prescribing in their own practices, with the knowledge on how to analyse medicine choices to make commercial sense.

The power of coaching can be truly amazing and used effectively as a management tool can bring fantastic results for both managers and their teams. This session looks at the basic skills required to coach. It covers the GROW model, moving people out of their comfort zone, eliminating negative thinking and building rapport. Delegates will both conduct and receive a coaching session during the training and leave understanding how coaching can help them in the workplace.

An update on legislation regarding administration and storage of controlled drugs.

A course for dispensers who have completed a NVQ for experienced dispensers who want to enhance their knowledge.

A course that will improve your knowledge in 2 key therapy areas which will improve patient handling and dispensing process in the practice.

This course unlocks the potential in your practice for increased income to drive your business forward.

Time management is the ability to know how to plan your time and how to utilise it well and is therefore a very important skill to have within a busy GP Practice. This course is designed to help you improve your time management skills by using a variety of tools and techniques to achieve specific tasks, projects and goals. You will learn some of the elements of effective time management including self-awareness, creating a productive environment, setting priorities, reducing distractions, effective delegation, upward management, managing the stress of a busy workload and working towards a healthy work life balance.

A networking training session focusing on financial management, CQRS and CQC

On completion the attendee should have an understanding of,Their duties as the responsible person within regulation 36 of the Gas Safety (Installation and Use) regulations 1998 as amended 2018, Determine what information must be included on the Landlords Gas Safety Record, Understand the symptoms of Carbon Monoxide poisoning and the related danger signs, Recognise the various suitable and non-suitable flue terminals currently available, Have an awareness of basic flue principals, Understand the importance of ventilation to gas burning equipment. Be aware of qualifications which are required by contractors to undertake related gas works.

This informative and educational event will provide an in-depth understanding of the dispensing marketplace and best practice in running your general practice as an efficient business. This will include, reduced wholesale models, Direct To Pharmacy, wholesaler discounts, purchasing areas (dressings/generics), financial monitoring methods and services and medicines optimisation.

This is an informative and interactive training session which looks to examine dispensary practices & behaviour and provide advice to improve the accuracy in the dispensing process. It will highlight how to best handle those near misses and significant events. The session will also cover the dispensing of Monitored Dosage Systems in Dispensing Practice.

This event is for those who are looking to learn more about current legislation and good practice relating to Controlled Drugs in Primary Care. It will reflect on the way Controlled Drugs are handled and offer practical guidance on how improvements might be made.

This course will highlight income streams into the practice and to consider how these can be maintained through effective monitoring.

This is an annual conference and exhibition for staff working in a dispensing doctor GP. Delegates will have the chance to listen to leading speakers in their field which this year include Ceinwen Mannall (National Lead, Clinical Pharmacists in GP) AND Ben Willis (Partner and Head of Healthcare, VWV), brush up on key areas in General Practice with tailored workshops and meet with leading suppliers and manufacturers in our extensive exhibition.

This course provides an introduction to Social Media in General Practice. It is designed to support General Practice to effectively use Social Media as a means of communication with the General Public.

Key training session focusing on changes in the market place and prescribing.

This course shows you how to be proactive in this period of change and how to ensure your business practices are current and robust.

This course will show the effect of the Electronic Prescription Services on dispensing practices.

What to dispense and what to endorse? These questions should be easily answered, yet we still see non-profitable supply against prescription dragging down dispensary profit margins. In reality, less than 20% of endorsements are used in reimbursement and remuneration calculations at the NHS Prescription Service. Using the Drug Tariff is not as scary as you may think! This training will assist dispensary staff to navigate through and utilise its information to make profitable dispensing and purchasing decisions. The course will give sound guidance on endorsing prescriptions and stop you losing dispensary profits, at the same time as saving time and effort.

This course is designed to allow those involved in practice dispensary and financial management to revisit the subject of Value Added Tax and how it impacts on their practice. It will also be reviewing the practice VAT accounting requirements and the strategies for maximising VAT recovery, as well as looking at business planning relating to the consideration of new work and the likely profits.