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Managing sensitive situations in retail

Training Course

About the CPD Course

This course focuses on upskilling frontline HR and ER teams who receive complex calls and engage in difficult conversations regarding a range of sensitive and often distressing topics. The course will build their confidence in supporting and signposting colleagues safely.

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CPD Provider

Retail Trust

Retail Trust

From 1832 onwards, the Retail Trust has been caring for and protecting the lives of people working in retail. We believe the health of our colleagues is the foundation they need to flourish in both work and life, creating a more sustainable and successful future for retail. Our training helps to ensure that you and your colleagues have the tools to help create happier and healthier workplaces.
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Dealing with Trauma

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This course will increase retail colleagues understanding of how to deal with traumatic and high stress events, and the challenges they present. Offering tools to enable you to confidently support yourself and others
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Menopause Awareness

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This course will increase managers and people leaders understanding of the menopause and the impact it has for those experiencing it in the workplace, including day-to-day operations, labour turnover, morale, presenteeism and attendance
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Physical & Emotional Safety in Retail

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This course focuses on the increase in challenging situations in store, building participants knowledge of how to maintain physical and emotional safety of colleagues working in the retail sector.
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Psychological & Emotional Safety in Retail for In-store Colleagues

Retail Trust

This course focuses on the increase in challenging situations in store, building participants’ knowledge of how to maintain the psychological and emotional safety of colleagues working in the retail sector.
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Recognising and Responding to Sexual Harassment

Retail Trust

This course focuses on recognising what sexual harassment in the workplace is and how to respond to this as a target or bystander.
Course type
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Suicide Awareness and Response in the Retail Sector

Retail Trust

Participants will learn how to safely and compassionately support colleagues until professional support is provided. We also explore some common myths related to suicide, and the key components of a compassionate, sensitive conversation which can save a life.
Course type
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Public, Retail, Social Care Public, Retail, Social Care

Taking of Stock of Wellbeing in Retail

Retail Trust

This course will help managers and people leaders explore how to respond to current wellbeing themes in the retail sector, avoid the accidental counsellor role, signpost effectively, and look after their own wellbeing when caring for others.
Course type
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Public, Retail, Social Care Public, Retail, Social Care

Understanding & Responding to Domestic Abuse

Retail Trust

This course explores why domestic abuse is everyone’s business and the unique challenges the retail environment presents when supporting affected colleagues.? Participants will learn about the different types of domestic abuse and how to safely respond to both suspected abuse, and to colleagues who disclose that they are being abused.
Course type
Training Course
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Public, Retail, Social Care Public, Retail, Social Care

Understanding and Responding to Domestic Abuse for Retail Leaders

Retail Trust

This course focuses on recognising the signs that a colleague may be experiencing domestic abuse in their relationship and what retail leaders can do to support the colleague safely and effectively.
Course type
Training Course
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Public, Retail, Social Care Public, Retail, Social Care

Wellbeing Warriors

Retail Trust

This training programme enables retailers to benefit from having expertly trained “Wellbeing Warriors” on hand across their organisation to support colleagues with whatever they may be facing.
Course type
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Public, Retail, Social Care Public, Retail, Social Care

You Cant Heal from a Burn by Staying in the Fire

Retail Trust

This course focuses on the unique challenges that retail colleagues face, including how to avoid emotional burnout, how to blend shift work with personal priorities, and how to identify personal stress triggers.
Course type
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CPD Subsectors

Charity & Non-Profit
Retail Services
Safety & Welfare
Support & Training

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