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Guest Recovery

Online Course

About the CPD Course

The Guest Recovery e-learning course explores why effective guest recovery is imperative in the hospitality industry. There is a strong emphasis placed on retaining customers and bringing in new customers to a business. We will look at how you can effectively handle a guest complaint and maintain loyal customers. Learners will explore how to handle guest complaints effectively in order to turn a service failure into a service win.

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CPD Provider

The Access Group

The Access Group

The Access Group is a leading provider of business management software to mid-sized UK and Asia Pacific organisations. It helps more than 47,000 customers across commercial and not-for-profit sectors become more productive and efficient. 
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CPD Subsectors

Business Support
Online & E-learning
Anti Money Laundering AML
IT Support Services