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Managing Expectations

Online Course

About the CPD Course

The management of expectations is vital to the success of any organisation that intends to have a productive relationship with their customers. This module explores the effect that unrealistic customer expectations can have on their relationship with your organisation, and details how best to manage these to improve the current and future customer experience.

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CPD Provider

The Access Group

The Access Group

The Access Group is a leading provider of business management software to mid-sized UK and Asia Pacific organisations. It helps more than 47,000 customers across commercial and not-for-profit sectors become more productive and efficient. 
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Business Support
Online & E-learning
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