Managing Vulnerable Customers Professionally and Fairly

This course is suitable for all businesses outside of specialist fields wherever the working environment or work activities potentially put employees or others at risk of infection. You will learn about the chain of infection and how to break it as well as effective hygiene practices and use of PPE. You will also cover the responsibilities of employers and employees and related key legislation and regulations.

Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting and preventing financial crimes. This course covers regulatory requirements risk assessment methodologies and practical measures to combat money laundering and terrorist financing. Participants learn to implement robust compliance frameworks conduct due diligence on customers and transactions and report suspicious activities effectively. Through case studies and interactive scenarios SME owners and managers gain essential knowledge and skills to safeguard their businesses and maintain regulatory compliance.

It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this course to learn the concepts of money-laundering, its impact, how to spot suspicious activity and steps to take to comply with the related UK and EU legislation. The course is suitable for those both in and out of the Financial sector.

This course addresses the Ask for Angela campaign and how it works, the role of the Hospitality sector including not only bars but venues such as cinemas, theatres and restaurants. You will learn the importance of training staff and cover what they need to know to support this campaign as well as some of the common misconceptions.

The course addresses the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. It looks at the detrimental impact of these issues, how to create policies which empower workers to report bullying and harassment problems and enable employers and managers to proactively tackle both.

This Corporate Manslaughter course is designed to equip professionals with essential knowledge to navigate the complex legal landscape surrounding corporate responsibility. You will look at the crucial aspects of corporate manslaughter, learning its definitions, legal implications, and the duty of care owed by organisations to their employees and the public. The course offers practical insights, real-life case studies, and best practices, enabling participants to understand risk management, establish robust safety protocols, and foster a culture of safety within their organisation. Mitigate potential hazards and uphold the highest standards of corporate governance and ethical responsibility.

This course will enable you to understand and identify hazardous substances and the related legal requirements of COSHH as outlined in the Control of Substances Hazardous to Health Regulations 2002 (COSHH). You will learn how to perform COSHH risk assessments which control measures to implement to manage the risks that hazardous substances can cause and the responsibilities of both employers and employees.

Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact and simple measures to put in place to combat them, such as generating strong passwords, keeping firewalls and anti-viral software up-to-date and the related policies and procedures to implement to minimise vulnerabilities.

This course will help those who spend long periods of time in front of display screen equipment (DSE) learn how to work comfortably and safely when using DSE, how to conduct an effective DSE assessment of their workstation and consequently the best way to set it up in order to keep potential health risks to a minimum, such as poor posture.

This course is suitable for all drivers, highlighting the importance of being aware of your surroundings, potential hazards and other road users and anticipating their next actions. It covers responsibilities of employers and employees regarding company driving, the impact of stimulants whilst driving and related legislation including the use of mobile devices and taking breaks. It concludes with different tips and techniques to adopt to become a safer driver.

This course will furnish you with the essential theoretical knowledge involved to carry out both fire marshal and fire warden roles. You will learn of related legal responsibilities, the variety of fire detection and prevention systems that exist as well as receiving an overview of emergency evacuation procedures. The course content highlights the roles and responsibilities of these specialised positions which focus on fire safety in the workplace, safeguarding the well-being of everyone involved.

Through this Fire Safety course, you will gain insights into workplace fire hazards and the appropriate safety protocols to mitigate them. You will learn the most common causes of fires and so how to avoid them, essential fire safety provisions as well as why adhering to emergency protocols and procedures is so important.

This course on First Aid covers essential topics to ensure workplace safety and compliance. You will cover relevant legislation and employer responsibilities, emphasizing PPE, hygiene, cleaning, waste management, and accident reporting under RIDDOR. It also explains primary and secondary surveys, and addresses illnesses such as cardiac arrest, shock, and choking, recognising and treating various injuries, including eye injuries, head injuries, fractures, sprains, and wounds. It also covers burns, scalds, and emergencies such as asthma, allergic reactions, epilepsy, and diabetes. Each section includes symptoms, treatments, and the necessary steps to take.

This course will provide information on what can and cannot be said in relation to nutritional and health claims. You will learn more about the importance of allergen labelling, as well as understand the composition standards for specific food products. This training will help food businesses understand how to label their food products correctly and legally.

This course identifies the most significant health and safety factors in the home workplace such as display screen equipment, slips and trips and electrical safety as well as reporting accidents and related legislation. It also highlights the importance of mental health and wellbeing and communication in this specific environment and the responsibilities of both employers and employees.

A broad introduction to the different elements of Health and Safety in the workplace, including Fire Safety, Workplace Ergonomics, Manual Handling, Slips, Trips and Falls, Control of Hazardous Substances and Reporting Accidents. You will learn of the related legislation in these areas as well as the responsibilities of both employers and employees.

The course covers the purpose of GDPR, the basic principles of compliance and repercussions of non-compliance including a summary of internal auditing processes to achieve compliance. The roles and responsibilities of data controllers and processors are clarified so both are aware of the rights of Data Subjects. The functions of the Information Commissioner’s Office are covered and the course finally examines the impact of Brexit on data transfers and regulation.

This course follows the requirements of the Manual Handling Operations Regulations 1992 (MHOR) and provides a practical guide for managing and carrying out safe and healthy manual handling. You will learn how to carry out risk assessments and then ensure appropriate control measures are put in place as well as gain an awareness of the kinds of injuries that can occur through unsafe manual handling.

This course provides a comprehensive overview of legislation aimed at promoting safe internet practices and protecting users. Participants explore the Act's provisions concerning online content moderation cybersecurity and privacy rights. The course covers compliance requirements for digital platforms reporting mechanisms for harmful content and penalties for non-compliance. Practical insights and case studies enable learners to navigate legal obligations effectively foster online safety cultures and mitigate risks associated with digital interactions.

This course will explain how to carry out primary and secondary surveys for infants and children, how to carry out a full body examination to help identify what happened and what assistance the casualty may need. You will learn to recognise and how to treat the injuries and illnesses identified during the secondary survey and other steps you can take to ensure children’s safety.

Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under the UK Bribery Act 2010, how to recognise bribery, the penalties involved and the six principles recommended by the Act when implementing procedures to prevent it.

This course introduces key project management principles tailored for professionals without formal PM training. Participants learn how to initiate, plan, and execute projects effectively using structured techniques like defining scope, identifying stakeholders, managing risk, and tracking progress. Through practical guidance and tools such as RACI matrices and project charters, the course helps learners improve team coordination, manage expectations, and deliver outcomes on time and within scope without needing to be a certified project manager.

Risk assessments are a legal requirement for all workplaces and work activities where there are hazards. This course will make you aware of those requirements as identified in the Health and Safety at Work Act 1974 and the Management of Health and Safety Regulations 1999, how to complete suitable and adequate risk assessments and the key steps involved, including how to identify risks, manage hazards and ascertain the likelihood of harm.

Being one of the most common causes of injury at work, falls from height can result in serious injuries or fatalities to both people at work and the passing public. This course will help both employers and employees comply with the Work at Height Regulations 2005 including how to undertake related risk assessments and safely use access equipment to reduce the risk of falls from height.

This course provides a comprehensive overview of safeguarding in the workplace, emphasising the importance of protecting vulnerable individuals and fostering a safe, respectful environment. Participants will learn to recognise signs of abuse, understand the role and responsibilities of safeguarding officers, and implement effective safeguarding procedures. The session also explores legal compliance, communication strategies, and crisis preparedness. Through real-world examples and practical guidance, learners are empowered to create a culture of vigilance, trust, and accountability.

This course is designed to inform individuals working in the food industry of the critical principles and practices required to ensure the safety and hygiene of food products. The course is essential for anyone involved in food preparation, handling, storage, and distribution, including chefs, kitchen staff, food service workers, and food manufacturers. They will learn the primary goals of how to prevent foodborne illnesses, protect consumers, and comply with legal requirements. They will also learn of the importance of food safety and the potential consequences of neglecting proper food hygiene.

This comprehensive course covers the essential elements of food hygiene and safety. Participants will learn about the expectations of food handlers, employers, and external bodies, focusing on due diligence and food safety legislation. The course addresses microbiological, allergenic, physical, and chemical hazards, providing strategies to prevent and manage them. Additionally, it emphasises personal responsibilities, hygiene practices, and maintaining a clean and safe work environment. Participants will understand how to organise food storage, handle allergens, and prevent contamination, ensuring the highest standards of food safety in their workplace.

This course gives an overview of recent global Sexual Harassment legislation, with a focus on the latest UK-specific updates. We will delve into the Worker Protection (Amendment of Equality Act 2010) Act 2023, explaining how it supplements existing laws. You will learn the necessary steps organisations must take to comply with the new legislation, understand the consequences of non-compliance for both organisations and individuals, and explore the future implications of these changes.

This course highlights where the thousands of slips, trips and falls occurrences originate, how to control the related risks in your workplace and so comply with health and safety requirements whilst protecting yourself from accidents.

Martyn's Law - officially known as the Terrorism (Protection of Premises) Bill - mandates enhanced security measures for venues to prevent and respond to terrorist attacks. It applies to venues hosting large gatherings with specific requirements for standard and enhanced-tier premises. Key aspects include risk assessments staff training emergency preparedness and public communication. Non-compliance can result in significant penalties. The law aims to improve public safety and resilience against terrorism.

This course offers a concise yet comprehensive overview of sexual harassment in the workplace. It defines key terms outlines the legal framework and explains the impact on individuals and organisations. Learners explore responsibilities of employers and employees reporting mechanisms and preventive strategies. The guide promotes a respectful workplace culture by highlighting the importance of awareness appropriate conduct and early intervention.

This virtual training course is designed to empower all employees with a comprehensive understanding of sexual harassment in the workplace, focusing on recognising, preventing, and reporting inappropriate behaviour. Through interactive exercises, participants will gain insights into the types of behaviours that constitute sexual harassment, the legal and ethical implications, and the roles they play in fostering a respectful and inclusive environment. The training provides tools for identifying and addressing harassment, creating a safe and supportive culture for everyone in the organisation.