Healthcare & Medical
An Introduction to Human Factors and Non-Technical Skills
University Hospitals Tees
The “An Introduction to Human Factors and Non-Technical Skills” lecture is the first of two lectures that explore the nature of Human Factors within the health industry. This first two-hour interactive lecture focuses on the basics of Human Factors and an insight into the 6 non-technical skills. Attendees will come away with an enhanced understanding and should be able to put the new learning into practice.
Training Course
Healthcare & Medical
Call Handling
University Hospitals Tees
To understand the importance of good call handling skills and the impact this has on a patient’s experience. To develop an understanding of the Trusts’ values and behaviours and the positive impact they have on the service and identify best ways to deal with challenging and difficult calls.
Training Course
Healthcare & Medical
Civility, Improving Team Communication and Culture
University Hospitals Tees
An introduction into civility within the workplace. How incivility can affect all around us and what we can do to promote civility and build a stronger culture built on kindness.
Training Course
Healthcare & Medical
Dementia Tier 2 Training
University Hospitals Tees
This programme will cover Tier 2 ‘Dementia Training Standards Framework’ 1 -13 (HEE). It provides the essential skills and knowledge necessary across the health and social care spectrum. It will help to ensure quality and consistency in dementia education and training. Providing core skills and knowledge for people who regularly work directly with people living with dementia.
Training Course
Healthcare & Medical
Dyslexia Awareness
University Hospitals Tees
This course is designed to raise awareness and develop an understanding of the difficulties people with Dyslexia can face. We will also gain an understanding of how we can support those with Dyslexia in the workplace.
Training Course
Healthcare & Medical
Dyslexia Awareness Training (For Trust staff who wish to support Dyslexic colleagues)
University Hospitals Tees
This course is designed to raise awareness and develop an understanding of the difficulties people with Dyslexia can face. We will also gain an understanding of how we can support those with Dyslexia in the workplace.
Training Course
Healthcare & Medical
Effective Meetings Bitesize
University Hospitals Tees
To explain how to confidently plan, structure and conduct meetings to engage participants and meet team objectives.
Training Course
Healthcare & Medical
Embedding Safety Critical Skills, into Everyday Practice
University Hospitals Tees
This interactive training course empowers staff across University Hospital Tees to integrate essential safety behaviours into daily clinical practice. Covering psychological safety, civility in healthcare, and human factors, participants will explore how respectful communication, non-technical skills, and a supportive culture enhance patient safety and team performance. The course fosters environments where individuals feel confident to speak up, collaborate effectively, learn from mistakes and make safer decisions. Leading to better patient safety outcomes.
Training Course
Healthcare & Medical
Excellence in Customer Service
University Hospitals Tees
This course outlines why good customer service is a vital part of a service user’s experience of the NHS. All staff are responsible for delivering good customer service and this session can act as a useful reminder of the Trust values and behaviours and the positive impact they have on the service. It will allow attendees to understand empathy, the importance of confidentiality and how their words, actions and behaviours can impact both positively and negatively for internal and external customers.
Training Course
Healthcare & Medical
Harvard Referencing
University Hospitals Tees
To provide an overview of the Harvard Referencing system and discuss why we use referencing in our written work. Different types of resources will be looked at (books, websites, journals and social media) and how we can glean information from these resources to compile a correct reference format for in text citation as well as compiling a reference list at the end of a piece of work.
Training Course
Healthcare & Medical
Management Essentials, Menopause for Managers
University Hospitals Tees
This course is designed to help Managers & Team Leaders develop skills and knowledge in supporting staff going through the menopause. Topics include what menopause is, the impact of symptoms, legislation, how to have a supportive conversation, and reasonable adjustments.
Training Course
Healthcare & Medical
Menopause Awareness
University Hospitals Tees
This course is designed to raise awareness of the menopause and how this can affect women in the workplace and at home. Areas of focus include phases of the menopause, symptoms and how to access support. The session will help attendees to recognise how the menopause can impact a person’s health and well-being, identify sources of help and support and demonstrate the importance of inclusivity within the context of menopause.
Training Course
Healthcare & Medical
Note Taking Training
University Hospitals Tees
This course is designed to develop note taking skills needed to be able to record clear and concise notes during meetings. We will look at how to create an agenda as well as look at the importance of listening skills, how to prepare to listen and able to take notes during a meeting. We will outline techniques, strategies, and good practice to be able to produce detailed minutes after the meeting. This course is aimed at attendees who have little or no experience in note taking. This course may act as a refresher for those who already take notes.
Training Course
Healthcare & Medical
Presentation skills
University Hospitals Tees
This course is designed to help develop skills and knowledge in delivering effective and engaging presentations. Topics covered include how to plan, prepare, and overcome barriers. Delegates will be able to practice delivery of a short presentation based on their learning. This is for anyone who is required to give presentations as part of their job roles, apprenticeships, or planning events, who may want to build their confidence in delivery in front of an audience. This training is delivered to small groups to ensure a safe space to demonstrate learnt skills.
Training Course
Healthcare & Medical
Time Management
University Hospitals Tees
This course is designed to develop an understanding of time management and learn techniques to help you manage your time effectively during your working day.
Training Course
Healthcare & Medical
Unconscious Bias
University Hospitals Tees
This course introduces the topic of unconscious bias and the effect this can have on our decision making in and out of the workplace. Unconscious bias affects everyone and by acknowledging that it does exist we can start to address the impact that it can have on individuals, colleagues, and service users. It allows for attendees to identify their own unconscious biases, the impact on their behaviours and language and allow them to explore ways they can take compensatory action.
Training Course
Healthcare & Medical
Workplace Dynamics: Best Practices
University Hospitals Tees
To introduce professional conduct and behaviours in health care and highlight the impact on individuals and teams. This session will help you understand your own and teams' behaviours in a professional setting.
Training Course
